Razorpay Hiring 2026: Junior Analyst – Risk Management in Bengaluru

Razorpay hiring inviting applications for the Junior Analyst – Risk Management position in Bengaluru, Karnataka. This opportunity is suitable for graduates, including freshers, who are interested in fraud prevention, transaction monitoring, risk management, and customer dispute resolution in the fintech industry.

The role involves monitoring transactions and merchants for suspicious activity, handling customer queries and disputes, coordinating with partner banks, and helping reduce financial losses caused by fraudulent transactions.

Candidates with good communication skills, attention to detail, analytical thinking, and an interest in digital payments can explore this opportunity.

Job Overview

About the Job

The Junior Analyst – Risk Management position focuses on protecting digital payment transactions and helping resolve financial disputes. The selected candidate will review transactions and merchant activity, identify potentially fraudulent behavior, and take appropriate action according to established procedures.

The role also involves handling transaction discrepancies, assisting with chargebacks, communicating with customers and merchants, and coordinating with partner banks and Cybercell teams when required.

This position offers exposure to payment risk operations and the processes used to maintain secure and reliable digital payment systems.

Roles and Responsibilities

1. Transaction Monitoring and Fraud Detection

• Monitor transactions and merchant activity to identify potential fraud.
• Investigate suspicious patterns, unusual transactions, and possible anomalies.
• Take appropriate action when risk indicators are identified.
• Follow established procedures to reduce fraudulent activity and financial losses.

2. Customer Queries and Dispute Resolution

• Handle customer queries related to transaction discrepancies.
• Understand the circumstances behind customer disputes.
• Communicate with customers and merchants to resolve concerns.
• Provide clear information and timely updates throughout the resolution process.

3. Chargeback Management

• Assist in handling chargebacks and payment disputes.
• Work with partner banks to resolve transaction-related issues.
• Understand chargeback stages, applicable penalties, and relevant reason codes.
• Support timely recovery efforts to minimize financial losses.

4. Coordination with Banks and Cybercell

• Coordinate with partner banks regarding disputes and chargebacks.
• Support communication with Cybercell teams when necessary.
• Help ensure cases are handled according to applicable procedures.
• Maintain accurate records of investigations and resolutions.

5. Risk Reduction and Process Improvement

• Identify recurring issues and suspicious transaction patterns.
• Provide suggestions to improve risk management processes.
• Help reduce monetary losses through accurate investigation and timely action.
• Maintain attention to detail while handling multiple cases.

Eligibility Criteria

Candidates interested in the Junior Analyst – Risk Management role should review the following requirements.

• Educational qualification: Bachelor’s degree.
• Experience: Freshers are explicitly eligible according to the job description.
• Communication: Good verbal and written communication skills.
• Customer handling: Ability to communicate professionally over phone and email.
• Attention to detail: Ability to identify anomalies and suspicious behavior.
• Organization: Strong multitasking and time-management skills.
• Customer support tools: Familiarity with CRM or customer support applications, such as Freshdesk, is relevant.
• Risk knowledge: Basic knowledge of chargebacks, fraud-related reason codes, and Visa/Mastercard guidelines is beneficial.

Applicants should also be prepared to confirm their willingness to work from the Bengaluru office in the application form.

Skills Required

Technical and Domain Skills

• Transaction monitoring.
• Fraud detection and risk analysis.
• Chargeback and dispute management.
• Customer support CRM tools, such as Freshdesk.
• Basic knowledge of payment processing.
• Visa and Mastercard chargeback guidelines.
• Fraud-related chargeback reason codes.
• Case documentation and investigation.

Soft Skills

• Written and verbal communication.
• Active listening.
• Problem-solving.
• Attention to detail.
• Customer service.
• Time management.
• Multitasking.
• Professional phone and email etiquette.

Freshers can use the time before applying to learn basic payment terminology, transaction flows, fraud indicators, and the chargeback process.

Understanding Chargebacks

A chargeback is a payment reversal initiated through a cardholder’s bank when a transaction is disputed. It may occur because of unauthorized transactions, duplicate charges, goods or services not received, or other qualifying reasons.

A risk management analyst may help investigate the dispute, review available transaction information, coordinate with relevant stakeholders, and support the resolution process.

Common concepts worth learning include:

• Fraud chargeback: A dispute involving a transaction claimed to be unauthorized or fraudulent.
• Reason code: A code used by a card network to categorize the reason for a dispute.
• Representment: The process of submitting evidence to challenge a chargeback where appropriate.
• Arbitration: A later-stage dispute resolution process that may involve the card network if the parties cannot resolve the case.
• Chargeback monitoring: Reviewing dispute trends and patterns to identify risk and reduce losses.

Specific procedures and applicable rules depend on the payment network, transaction type, and relevant policy.

Work Location and Office Requirement

Location: Bengaluru, Karnataka, India.

The application asks candidates whether they are willing to work from the Bengaluru office. Applicants should answer this question accurately and confirm any additional office attendance requirements during recruitment.

Salary Details

The salary for this position is not disclosed in the provided official job description.

Compensation may depend on the employer’s pay structure, role requirements, and the candidate’s qualifications and experience. Applicants should verify the salary range directly with Razorpay’s recruitment team.

How to Apply for Razorpay Junior Analyst Recruitment 2026

Follow these steps to apply:

1. Open the official Razorpay careers page using the link below.
2. Review the Junior Analyst – Risk Management job description.
3. Click the application option.
4. Enter your personal and contact details.
5. Upload your updated resume in one of the accepted file formats.
6. Complete the employment and experience fields accurately.
7. Provide your LinkedIn profile and other requested information, if applicable.
8. Answer the question about working from the Bengaluru office.
9. Submit the application and monitor your email for recruitment updates.

Official Application Link: Click here

Razorpay Interview Preparation: 10 Questions and Answers

1. What is risk management in digital payments?

Risk management in digital payments involves identifying, assessing, and reducing risks associated with transactions. It includes fraud detection, transaction monitoring, dispute handling, and implementing controls to prevent financial losses.

2. What is transaction monitoring?

Transaction monitoring is the process of reviewing payment activity to identify unusual or suspicious patterns. Analysts may examine transaction amounts, frequency, customer behavior, and other indicators to determine whether further investigation is necessary.

3. What is a chargeback?

A chargeback is a reversal of a card transaction initiated through the cardholder’s bank following a dispute. The reason may involve fraud, duplicate billing, or a disagreement about a purchase.

4. What is a fraud transaction?

A fraud transaction is a transaction involving deception or unauthorized activity, such as a payment made using stolen payment credentials. Analysts review suspicious activity and follow established procedures to investigate and respond.

5. What is a chargeback reason code?

A chargeback reason code categorizes the reason a card transaction is being disputed. Understanding these codes helps analysts identify the nature of a dispute and determine what information or evidence may be relevant.

6. How would you handle a customer who disputes a transaction?

I would listen carefully, verify the relevant transaction details through approved systems, explain the next steps clearly, and document the case. I would follow the applicable process and escalate the issue when required.

7. How can an analyst identify suspicious transactions?

An analyst can look for unusual transaction frequency, unexpected changes in activity, repeated failed attempts, inconsistent customer information, or other patterns that deviate from expected behavior. Each alert should be evaluated using the company’s established risk procedures.

8. Why is attention to detail important in risk management?

Small errors in transaction information, evidence, or documentation can affect an investigation or dispute outcome. Attention to detail helps ensure accurate reviews, consistent decisions, and proper recordkeeping.

9. What is a CRM tool?

A Customer Relationship Management (CRM) tool helps organizations manage customer information, queries, communication, and support cases. Tools such as Freshdesk can help teams track requests and maintain records of customer interactions.

10. Why do you want to work at Razorpay?

Sample answer: I am interested in Razorpay because it operates in the digital payments industry, where transaction security and customer trust are important. I want to develop my skills in risk analysis, fraud prevention, and dispute resolution while contributing to secure payment operations.

Candidates should adapt this answer to reflect their genuine interests and strengths.

About Razorpay

Razorpay is an Indian financial technology company that provides digital payment solutions and business financial products. Its platform supports businesses in accepting, processing, and managing payments.

The company’s services cover areas such as payment gateways, payouts, payroll automation, and business banking-related solutions. Risk management and fraud prevention are important to maintaining reliable payment operations and protecting businesses and customers.

Razorpay was founded in 2014 by Harshil Mathur and Shashank Kumar and has expanded its presence across India and parts of Southeast Asia.

Selection Process

The exact recruitment stages for this vacancy are not specified in the supplied job description. Depending on Razorpay’s process, candidates may encounter:

1. Resume screening.
2. Initial recruiter discussion.
3. Communication or customer-handling assessment.
4. Interview questions on fraud detection, transaction monitoring, and chargebacks.
5. Role-related assessment or final interview, if applicable.

These are possible stages, not a confirmed sequence for this particular vacancy.

Frequently Asked Questions (FAQs)

1. Is Razorpay hiring freshers for Junior Analyst – Risk Management?

Yes. The provided job description explicitly states that freshers are eligible.

2. What is the educational qualification?

A bachelor’s degree is listed as the qualification.

3. Where is the job located?

The position is based in Bengaluru, Karnataka, India.

4. Is prior experience mandatory?

The description states that freshers are eligible. Candidates should review the official listing for any additional requirements.

5. What skills are important for this position?

Transaction monitoring, fraud detection, chargeback knowledge, customer communication, attention to detail, and familiarity with CRM tools are relevant.

6. Is Freshdesk knowledge useful?

Yes. The description mentions knowledge of a customer support application or CRM, such as Freshdesk.

7. What is the salary for this position?

The salary is not disclosed in the supplied official job description. Candidates should confirm it with the recruiter.

8. Is this a work-from-home job?

The application asks whether candidates are willing to work from the Bengaluru office. Applicants should confirm the exact working arrangement with Razorpay.

9. What is the job ID?

The job listing identifier is 4738311005.

10. How can I apply?

Apply through the official Razorpay job listing.

Final Summary

Razorpay’s Junior Analyst – Risk Management position in Bengaluru is an opportunity for graduates, including freshers, who want to begin a career in fintech risk operations. The role focuses on monitoring transactions, identifying potential fraud, handling customer disputes, supporting chargeback processes, and helping reduce financial losses.

Candidates with good communication skills, attention to detail, and an interest in payment systems should review the official eligibility criteria and submit an application if the role matches their interests.