Genpact is conducting a walk-in recruitment drive for Customer Service Voice Process roles in Hyderabad on 4 November 2026. Candidates with 0–3 years of experience can attend the interview.
This opportunity is open to freshers from the 2022–2026 batches and experienced candidates with previous voice process experience. Graduates from any discipline except Law and Diploma holders can apply.
Candidates should have good English communication skills and be flexible to work in different shifts.
Genpact Walk-in Drive 2026 – Job Overview
| Details | Information |
|---|---|
| Company | Genpact |
| Job Role | Customer Service – Voice Process |
| Qualification | Any Graduate (Except Law / Diploma) |
| Experience | 0–3 Years |
| Freshers Eligible Batches | 2022–2026 |
| Location | Hyderabad |
| Salary | Not Disclosed |
| Work Mode | Work From Office |
| Employment Type | Full-Time, Permanent |
| Industry | BPM / BPO |
| Process | Voice Support |
| Job Openings | 10 (as listed on Naukri) |
Walk-in Interview Details
| Details | Information |
|---|---|
| Interview Date | 4 November 2026 |
| Day | Wednesday |
| Timing | 12:00 PM – 1:00 PM |
| Company | Genpact |
| Venue | F9P5+3FV, Hafeezpet Road, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana – 500049 |
About Genpact
Genpact is a global professional services and technology company that helps businesses transform their operations through digital innovation, artificial intelligence, automation, and advanced technology solutions.
The company works with organizations across industries to improve business processes and deliver technology-driven services.
Job Description
Genpact is inviting applications for its Customer Service Voice Process role in Hyderabad.
The selected candidates will interact with customers, understand their concerns, provide appropriate resolutions, and support account recovery-related processes.
Candidates should have strong communication skills, customer-handling abilities, critical thinking, and flexibility to work in different shifts.
Roles and Responsibilities
- Respond to customer queries and concerns.
- Provide support for data collection to enable account recovery for end users.
- Maintain a thorough understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Deliver excellent customer service.
- Demonstrate critical thinking and analytical skills.
- Handle customer interactions professionally.
- Follow process guidelines and service standards.
Eligibility Criteria
Candidates should meet the following requirements:
- Any graduate degree.
- Law graduates and Diploma holders are not eligible.
- Freshers from the 2022, 2023, 2024, 2025, and 2026 batches can apply.
- Experienced candidates with 0–3 years of previous voice process experience can apply.
- Good English communication skills.
- Willingness to work in flexible shifts.
Required Skills
- English Communication
- Voice Process
- Customer Support
- Customer Service
- Voice Support
- BPO Operations
- Telecalling
- Customer Care
- Critical Thinking
- Problem-Solving
Salary Details
Genpact has not disclosed the salary package in the supplied job listing.
Candidates can confirm the compensation details during the interview or recruitment process.
Work Location and Shift Details
- Location: Hyderabad, Telangana
- Work Mode: Work From Office
- Shift: Flexible shifts
- Process: Customer Service – Voice
Candidates should be comfortable working in different shifts as required by the business.
Documents Required for Walk-in Interview
Candidates must carry the following documents:
- Two passport-size photographs.
- Two copies of an updated resume.
- Original Aadhaar card.
- One passport-size photograph should be pasted on the resume.
How to Attend the Genpact Walk-in Interview?
Interested and eligible candidates can attend the walk-in interview directly at the Genpact Hyderabad office.
- Check the eligibility criteria.
- Prepare two copies of your updated resume.
- Carry two passport-size photographs.
- Bring your original Aadhaar card.
- Visit the interview venue on 4 November 2026 between 12 PM and 1 PM.
Walk-in Venue: Click here
Frequently Asked Questions
1. What is the job role at Genpact?
Genpact is hiring candidates for Customer Service – Voice Process roles.
2. Are freshers eligible?
Yes. Freshers from the 2022–2026 batches can apply.
3. What is the experience requirement?
Candidates with 0–3 years of experience can apply. Experienced candidates should have previous voice process experience.
4. What qualification is required?
Any graduate degree is accepted except Law. Diploma holders are not eligible.
5. When is the walk-in interview?
The walk-in interview is scheduled for 4 November 2026, Wednesday.
6. What are the interview timings?
12:00 PM to 1:00 PM.
7. Where is the interview location?
Genpact, Hafeezpet Road, Vinayaka Nagar, Hafeezpet, Hyderabad.
8. What documents should candidates carry?
Two passport-size photographs, two resume copies, and the original Aadhaar card.
9. Is this a work-from-home opportunity?
No. The position requires employees to work from the Hyderabad office.
⚠️ Disclaimer: For informational purposes only. Not affiliated with Genpact. Verify eligibility and walk-in details on the official careers website or authorized hiring portal before attending. No selection guarantee or payment required.
