Sutherland is hiring candidates for the position of Technical Customer Support in Thane, Maharashtra. This is a full-time, on-site opportunity for candidates interested in customer service, technical troubleshooting, and resolving customer issues.
The role involves responding to customer inquiries, diagnosing technical problems, guiding customers through solutions, and documenting support cases. Candidates with strong communication, analytical thinking, customer-handling, and troubleshooting skills can explore this opportunity.
Sutherland is an AI-driven business transformation company that works with global enterprises to improve business operations through artificial intelligence, automation, cloud computing, product engineering, and advanced analytics.
Job Overview
| Details | Information |
|---|---|
| Company | Sutherland |
| Job Role | Technical Customer Support |
| Job Category | Customer Support / Technical Support |
| Experience | Not specified |
| Qualification | Not specified |
| Salary | Not disclosed |
| Job Location | Thane, Maharashtra, India |
| Work Mode | Work From Office |
| Employment Type | Full-Time |
| Job ID | 4485051922 |
| Application Platform | LinkedIn Easy Apply |
About Sutherland
Sutherland is an AI-driven business transformation partner that helps global enterprises design, operate, and continuously improve their business processes.
The company combines artificial intelligence, automation, cloud computing, product engineering, and advanced analytics to deliver technology-driven business solutions. Its services focus on improving operational efficiency and customer experiences through AI-led solutions and enterprise technology.
Job Description
As a Technical Customer Support professional at Sutherland, candidates will be responsible for responding to customer inquiries, identifying technical issues, and providing timely resolutions.
The role involves assisting customers through phone, email, chat, and ticketing systems. Selected candidates will troubleshoot software, hardware, or service-related problems, guide customers through solutions, and maintain accurate records of customer interactions.
The position also requires coordination with cross-functional teams to escalate complex issues, monitor recurring problems, and provide feedback that can help improve products and services.
Candidates are expected to maintain customer satisfaction, follow established support procedures, and meet defined service-level agreements.
Roles and Responsibilities
- Respond to customer inquiries through phone, email, chat, or ticketing systems.
- Diagnose and troubleshoot technical issues related to products or services.
- Guide customers through step-by-step solutions.
- Provide timely and effective resolutions to customer problems.
- Document customer interactions and support cases accurately.
- Escalate complex technical issues to the appropriate teams.
- Coordinate with cross-functional teams to resolve customer concerns.
- Monitor recurring technical problems and identify possible patterns.
- Provide feedback to improve products and customer support processes.
- Maintain customer satisfaction and service quality standards.
- Follow established support procedures and service-level agreements.
Eligibility Criteria
Candidates interested in applying should review the following expectations mentioned in the job description:
- Strong customer-facing and customer support skills.
- Knowledge of technical support and troubleshooting.
- Good analytical and problem-solving abilities.
- Clear verbal and written communication skills.
- Ability to work from the office in Thane.
- Flexibility to work shifts according to business requirements.
- Comfort using CRM systems, ticketing tools, and basic productivity software.
- Experience in technical support or a contact centre environment is preferred.
Educational qualification: A degree or relevant education in Information Technology, Computer Science, Engineering, or a related field is considered an advantage. A specific mandatory degree is not stated.
Experience: The listing does not specify a fixed experience range. Previous experience in technical support or a contact centre environment is preferred.
Required Skills
Candidates should have the following skills:
- Technical Customer Support
- Customer Service
- Technical Troubleshooting
- Analytical Skills
- Problem-Solving
- Customer Satisfaction
- Verbal and Written Communication
- Issue Diagnosis
- CRM and Ticketing Tools
- Case Documentation
- Team Collaboration
- Customer Relationship Management
Work Location and Employment Details
| Details | Information |
|---|---|
| Location | Thane, Maharashtra, India |
| Work Mode | On-site |
| Employment Type | Full-Time |
| Shift | As required by business needs |
| Company | Sutherland |
Candidates should be comfortable working from the Thane office and managing shifts based on business requirements.
Salary Details
The salary or compensation range has not been disclosed in the supplied LinkedIn job description.
Candidates should confirm the compensation details during the recruitment process.
How to Apply for Sutherland Technical Customer Support Jobs 2026
Interested candidates can apply through the LinkedIn job posting.
- Open the LinkedIn job application link.
- Review the Technical Customer Support job description.
- Check the location and on-site work requirements.
- Select the Easy Apply option.
- Complete the required application details.
- Submit your updated resume.
- Monitor your LinkedIn account and registered email for further communication.
Apply Through LinkedIn: Click here
Frequently Asked Questions
1. Is Sutherland hiring for Technical Customer Support?
Yes. Sutherland has advertised a full-time Technical Customer Support position in Thane, Maharashtra.
2. Where is the job located?
The position is based in Thane, Maharashtra, India.
3. Is this a work-from-home opportunity?
No. The LinkedIn listing specifies an on-site work model.
4. What is the salary offered?
The salary is not disclosed in the supplied job description.
5. What qualifications are required?
A specific mandatory degree is not mentioned. Education in IT, Computer Science, Engineering, or a related field is considered an advantage.
6. Is prior experience required?
A fixed experience range is not specified. Experience in technical support or a contact centre environment is preferred.
7. What are the main skills required?
Technical troubleshooting, customer support, analytical thinking, problem-solving, communication, and customer satisfaction skills are important.
8. Is this a full-time position?
Yes. The LinkedIn listing identifies this as a full-time opportunity.
9. Are shifts required?
Candidates should be able to manage shifts according to business requirements.
Disclaimer
⚠️ Disclaimer: For informational purposes only. Not affiliated with Sutherland. Verify eligibility and job details on the official careers website before applying. No selection guarantee or payment required.
