Genpact is conducting a walk-in drive for the Customer Service – Voice Process role in Hyderabad on 11th November 2026. This opportunity is open to eligible graduates, including freshers from the 2022–2026 batches and candidates with up to 3 years of relevant voice-process experience.
Candidates with good English communication, customer-handling, and problem-solving skills can attend the direct walk-in interview at the Genpact Hafeezpet office.
Genpact Walk-in Drive 2026 – Job Overview
| Particulars | Details |
|---|---|
| Company | Genpact |
| Job Role | Customer Service – Voice Process |
| Experience | 0–3 Years |
| Freshers Eligibility | 2022–2026 Passouts |
| Qualification | Any Graduate (Except Law / Diploma) |
| Salary | Not Disclosed |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Work Location | Hyderabad |
| Walk-in Date | 11th November 2026 |
| Interview Time | 11:00 AM–12:30 PM |
| Openings | 10 (as listed on Naukri) |
| Interview Type | Direct Walk-in |
About Genpact
Genpact is a global professional services and technology company that helps businesses transform their operations through technology, data, artificial intelligence, and digital solutions.
The company works with global enterprises across industries, providing services in areas such as customer experience, finance, technology, analytics, and business process management.
Joining Genpact can provide candidates with an opportunity to develop communication, customer service, and professional skills while working in a corporate environment.
Job Description – Customer Service Voice Process
Genpact is hiring candidates for its Customer Service Voice Process team in Hyderabad. Selected candidates will handle customer queries, understand customer concerns, provide appropriate support, and follow the client’s process guidelines.
This is a voice-based customer support role that requires effective communication and the ability to handle customer interactions professionally.
Roles and Responsibilities
- Respond to customer queries and concerns.
- Provide support for data collection to enable account recovery for end users.
- Maintain a strong understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs when required.
- Deliver excellent customer service.
- Understand customer requirements and provide suitable assistance.
- Demonstrate critical thinking and analytical skills.
- Follow company procedures and maintain service quality.
Eligibility Criteria
Candidates interested in the Genpact walk-in drive should meet the following requirements.
Educational Qualification
- Any graduate can apply.
- Law graduates are not eligible.
- Diploma candidates are not eligible.
- Candidates must have completed their graduation.
Experience Requirements
- Freshers from the 2022–2026 passout batches are eligible.
- Candidates with 0–3 years of experience may apply.
- For experienced candidates, previous voice-process experience is required, as specified in the listing.
Important: Candidates should confirm their eligibility with the recruitment team before attending the interview.
Required Skills
Candidates should have the following skills:
- Good English communication skills.
- Customer service and customer-handling skills.
- Basic computer knowledge.
- Problem-solving abilities.
- Active listening and comprehension skills.
- Ability to understand customer concerns.
- Critical thinking and analytical skills.
- Flexibility to work in rotational shifts.
Salary and Benefits
The salary for this Genpact Voice Process role has not been disclosed in the provided job listing.
| Salary Details | Information |
|---|---|
| Annual CTC | Not Disclosed |
| Employment Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Shift | Flexible / Rotational Shifts |
| Weekly Schedule | Confirm during the interview |
Candidates can discuss the salary structure, incentives, shift timings, and other benefits with the recruitment team during the selection process.
Work Location and Shift Details
The job listing mentions Hyderabad as the work location and specifies that the position is work from office.
- Work Location: Hyderabad.
- Office Type: Work From Office.
- Shift: Flexible with any shift.
- Shift Flexibility: Candidates should be comfortable working in different shifts.
Although Vijayawada and Warangal appear in the Naukri listing’s location information, the specific walk-in venue and work location mentioned in the job description are in Hyderabad.
Genpact Walk-in Interview Details – Hafeezpet
Interested and eligible candidates can attend the walk-in interview at the following location.
| Particulars | Details |
|---|---|
| Company | Genpact |
| Interview Date | 11th November 2026 |
| Day | Wednesday |
| Interview Time | 11:00 AM–12:30 PM |
| Interview Type | Direct Walk-in |
| Location | Hafeezpet, Hyderabad |
Walk-in Interview Venue
Genpact
F9P5+3FV, Hafeezpet Road,
Vinayaka Nagar, Hafeezpet,
Hyderabad, Telangana – 500049.
Candidates are advised to reach the venue during the specified interview time and carry all required documents.
Documents Required for the Interview
Candidates should carry the following documents:
- Two updated copies of their resume.
- Two recent passport-size photographs.
- One photograph should be pasted on the resume.
- Original Aadhaar Card.
Carry any additional educational or employment documents that may be relevant to your profile.
How to Apply for Genpact Walk-in Drive 2026?
Interested candidates can follow these steps:
- Open the Genpact job listing on Naukri.
- Read the job description and eligibility criteria carefully.
- Check the walk-in date, reporting time, and venue.
- Prepare two copies of your updated resume.
- Carry two passport-size photographs and your original Aadhaar Card.
- Attend the direct walk-in interview at the Hafeezpet office in Hyderabad.
Direct Application Link
View Job Details on Naukri: Click here
Frequently Asked Questions (FAQs)
1. Is Genpact hiring freshers for the Voice Process role?
Yes. According to the job listing, freshers from the 2022–2026 passout batches are eligible.
2. What is the qualification required for this Genpact job?
Any graduate can apply, except candidates with Law or Diploma qualifications.
3. What is the experience required?
Candidates with 0–3 years of experience can apply. Experienced applicants should have previous voice-process experience.
4. What is the salary offered by Genpact?
The salary has not been disclosed in the provided job listing. Candidates can confirm compensation details during the interview.
5. Where is the Genpact walk-in interview conducted?
The walk-in interview will be conducted at the Genpact office in Hafeezpet, Hyderabad.
6. What is the walk-in interview date and time?
The advertised date is 11th November 2026, Wednesday, from 11:00 AM to 12:30 PM.
7. Is this a work-from-home job?
No. The listing specifies that the role is work from office in Hyderabad.
8. What documents should candidates carry?
Candidates should carry two copies of their resume, two passport-size photographs, and their original Aadhaar Card.
