Firstsource is conducting a walk-in recruitment drive in Hyderabad for Customer Support Associate / Senior Customer Support Associate – International Voice Process positions. This opportunity is open to freshers and experienced candidates interested in customer service and international voice-process jobs.
Candidates with good English communication, customer-handling, and basic computer skills can attend the walk-in interview at the Firstsource office in Nanakramguda, Hyderabad.
The Naukri listing advertises the walk-in drive for 10th and 11th November 2026, between 10:00 AM and 1:00 PM.
Firstsource Walk-in Drive 2026 – Job Overview
| Particulars | Details |
|---|---|
| Company | Firstsource |
| Job Role | Customer Support Associate / Senior Customer Support Associate |
| Process | International Voice Process |
| Experience | Freshers / Experienced |
| Experience Range | 0–4 Years (job description) |
| Qualification | 10+2 / Undergraduate / Graduate / Postgraduate |
| Salary | Not Disclosed |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Work Location | Hyderabad |
| Walk-in Dates | 10th–11th November 2026 (as listed on Naukri) |
| Interview Time | 10:00 AM–1:00 PM |
| Openings | 100 (as listed on Naukri) |
| Interview Type | Direct Walk-in |
About Firstsource
Firstsource Solutions is a business process management company providing customer experience and business process services to organisations across industries.
The company offers services in areas such as customer support, banking and financial services, healthcare, insurance, telecom, and transaction processing.
Firstsource provides opportunities for candidates interested in customer service, communication-based roles, and business process operations.
Job Description – International Voice Process
Firstsource is looking for enthusiastic and customer-focused candidates to join its International Voice Process team in Hyderabad.
Selected candidates will handle inbound customer calls, understand customer concerns, provide accurate information, and resolve queries while maintaining service quality.
Roles and Responsibilities
- Handle inbound customer service calls.
- Understand customer concerns and provide accurate resolutions.
- Respond to product, service, billing, and account-related queries.
- Follow process guidelines and compliance requirements.
- Maintain professional communication with customers.
- Ensure high customer satisfaction.
- Meet quality, productivity, attendance, and performance targets.
- Document customer interactions accurately.
- Update relevant information in internal systems.
Eligibility Criteria
Candidates interested in the Firstsource walk-in drive should review the following requirements.
Educational Qualification
According to the job description, the following candidates can apply:
- 10+2 / Undergraduate candidates.
- Any graduate.
- Postgraduate candidates.
Experience Requirements
- Freshers can apply.
- Experienced candidates with customer service experience are welcome.
- The job description mentions experience of up to 4 years.
- The Naukri listing headline mentions 0–3 years, so candidates should confirm the accepted experience range with the recruitment team.
Required Skills
Candidates should possess the following skills:
- Excellent verbal English communication skills.
- Clear and confident speaking ability.
- Good listening and comprehension skills.
- Customer-handling and problem-solving skills.
- Basic computer knowledge.
- Typing proficiency.
- Positive attitude and willingness to learn.
- Ability to work in a fast-paced environment.
- Flexibility to work in rotational shifts.
Salary and Benefits
The salary for the Firstsource International Voice Process role has not been disclosed in the supplied job listing.
However, the job description mentions the following benefits:
- Industry-competitive compensation.
- One-way cab transportation facility.
- Performance-based incentives.
- Career growth and development opportunities.
Candidates should confirm the salary package, incentive structure, and transportation eligibility during the interview.
Work Location and Shift Details
The job is based in Hyderabad and requires employees to work from the office.
Important work conditions include:
- Work Location: Hyderabad.
- Work Mode: Work From Office.
- Shift: 24/7 US rotational shifts.
- Working Days: 5 days a week.
- Weekly Offs: 2 rotational days.
- Flexibility: Candidates must be comfortable working in rotational shifts.
Firstsource Walk-in Interview Details – Hyderabad
Interested candidates can attend the walk-in interview at the following location.
| Particulars | Details |
|---|---|
| Company | Firstsource |
| Walk-in Dates | 10th and 11th November 2026 |
| Interview Time | 10:00 AM–1:00 PM |
| Interview Type | Direct Walk-in |
| Location | Nanakramguda, Hyderabad |
Walk-in Interview Venue
Firstsource Solutions
5th Floor, Block 1,
Survey No. 142, BSR Builders LLP IT SEZ,
Nanakramguda Village, Serilingampalle Mandal,
Hyderabad, Telangana.
Important date clarification: The Naukri listing headline and venue section mention 10th–11th November 2026. However, the detailed job description contains an older date of 31st October 2026. Candidates should confirm the current interview schedule with Firstsource before travelling.
How to Apply for Firstsource Walk-in Drive 2026?
Interested and eligible candidates can follow these steps:
- Open the Firstsource job listing on Naukri.
- Read the job description and eligibility requirements.
- Check the walk-in dates, reporting time, and venue.
- Prepare your updated resume and relevant documents.
- Attend the direct walk-in interview at the Hyderabad office.
- Follow the instructions provided by the recruitment team.
Direct Application Link
View Job Details on Naukri: Click here
Frequently Asked Questions (FAQs)
1. Is Firstsource hiring freshers for International Voice Process jobs?
Yes. The job description states that both freshers and experienced candidates can apply.
2. What is the qualification required for this Firstsource job?
Candidates with 10+2, undergraduate, graduate, or postgraduate qualifications are mentioned as eligible in the job description.
3. What is the experience required?
Freshers and experienced candidates can apply. The description mentions 0–4 years, while the listing headline mentions 0–3 years. Confirm the exact requirement with the recruiter.
4. What is the salary offered by Firstsource?
The salary has not been disclosed in the supplied job listing. The company mentions competitive compensation and performance-based incentives.
5. Where is the Firstsource walk-in interview conducted?
The walk-in venue is at the Firstsource office in Nanakramguda, Hyderabad.
6. What are the walk-in interview dates?
The listing headline and venue section mention 10th and 11th November 2026, from 10:00 AM to 1:00 PM. Confirm the schedule before attending because the detailed description contains an older date.
7. Is this a work-from-home job?
No. The job description specifies a work-from-office position in Hyderabad.
8. Are rotational shifts required?
Yes. Candidates should be flexible to work in 24/7 US rotational shifts with two rotational weekly offs.
