An Associate Consultant role is a strong opportunity for professionals who want to build a long-term career in IT consulting, enterprise infrastructure, and end-user computing services. This role focuses on service ownership, system management, and advanced technical support, making it ideal for candidates with foundational experience in infrastructure and virtualization technologies who want to grow into consulting and specialist roles. Based in Bangalore, Karnataka, this position offers exposure to enterprise clients, complex environments, and structured consulting delivery models.
Company Snapshot
is a global professional services organization providing audit, tax, and advisory services to clients across industries. KPMG’s technology and consulting teams support enterprises with digital transformation, IT operations, security, and infrastructure modernization. Working at KPMG offers exposure to global standards, client-facing projects, and best-in-class governance practices.
Role Overview – Associate Consultant
The Associate Consultant role is part of the Endpoint Services function and is responsible for service ownership, system administration, and third-level support. Professionals in this role work closely with operations teams, vendors, and internal stakeholders to resolve complex technical issues and continuously improve service quality.
Key role details:
- Position: Associate Consultant
- Job Code: 4103
- Function: Endpoint Services
- Employment Type: Full Time
- Location: Bangalore, Karnataka, India
- Domain: IT Infrastructure / Virtual Desktop Infrastructure / Consulting
Role Purpose and Business Impact
The primary purpose of this role is to ensure stable, secure, and efficient endpoint and virtual desktop services. Associate Consultants act as escalation points for critical incidents, drive service improvements, and ensure systems meet performance and security standards. Their work directly impacts user productivity, service reliability, and client satisfaction across enterprise environments.
Key Responsibilities
- Own and manage endpoint and virtual desktop services
- Investigate, troubleshoot, and resolve complex technical issues
- Act as escalation point for Level-3 support and major incidents
- Work with vendors to resolve high-impact infrastructure issues
- Collaborate with operations teams to streamline processes and improve efficiency
- Manage systems enabling endpoint security and administration
- Interface with internal customers to provide technical expertise and guidance
- Maintain detailed documentation including SOPs, knowledge articles, and user guides
- Perform system health checks and testing for new tools and solutions
- Review service metrics and drive continuous improvement initiatives
Technical Skills Required
- System Administration (Mandatory)
- Virtual Desktop Infrastructure (VDI) expertise
- Citrix Technologies: XenDesktop, XenApp, Provisioning Server (PVS)
- Azure Virtual Desktop (AVD)
- Active Directory Security Group Management
- Virtualization tools such as UPM / AppSense
- Scripting skills using PowerShell, VB, or Batch (Preferred)
- Networking fundamentals: WAN/LAN, TCP/IP, DHCP, DNS, VPN
- Firewall and security tools: BlueCoat, NetScaler (Preferred)
- Reporting tools: SQL, Excel, Shell scripting (Preferred)
- Exposure to Enterprise Browsers, Island IO, Palo Alto Prisma (Good to have)
Who Can Apply
- Professionals with experience in system administration or VDI environments
- Candidates with exposure to Citrix, Azure Virtual Desktop, or endpoint services
- Individuals interested in consulting and client-facing technical roles
- Professionals who enjoy troubleshooting, ownership, and continuous improvement
This role is best suited for candidates ready to handle complex infrastructure responsibilities rather than entry-level support tasks.
Work Environment and Learning Culture
The work environment emphasizes collaboration, documentation, and service excellence. Associate Consultants work with global teams, vendors, and internal stakeholders. Continuous learning is encouraged through hands-on problem-solving, exposure to enterprise tools, and structured consulting methodologies.
Career Growth Opportunities
Starting as an Associate Consultant can lead to roles such as:
- Senior Consultant – Infrastructure or EUC
- Virtualization or Cloud Specialist
- Endpoint Security Architect
- Service Delivery Manager
- Infrastructure or Digital Workplace Architect
The role builds both deep technical expertise and consulting capabilities.
Why This Role Is Career-Strong
- Exposure to enterprise-scale infrastructure and VDI environments
- Strong blend of technical depth and consulting responsibility
- Opportunity to work on critical, high-impact systems
- Clear growth path within IT consulting and infrastructure domains
- Transferable skills across cloud, security, and digital workplace roles
Selection Process
- Online application and profile screening
- Technical interview focusing on VDI, system administration, and troubleshooting
- Scenario-based discussion on incident handling and service ownership
- HR or culture-fit interview
Clear communication, structured troubleshooting, and strong technical fundamentals improve success chances.
