is hiring for the Trainee – Associate Technical Support Engineer position in Bengaluru, India, offering a valuable opportunity for fresh graduates to begin their careers in technical support, customer service, and enterprise software troubleshooting. This role is ideal for candidates who enjoy solving technical issues, learning product technologies, and supporting customers in real-world environments.
About Automation Anywhere
Automation Anywhere is a global leader in Robotic Process Automation (RPA) and intelligent automation solutions used by enterprises worldwide to automate business processes, improve efficiency, and accelerate digital transformation. Technical support engineers at Automation Anywhere play a key role in ensuring customers receive timely help, issue resolution, and excellent product experience across the lifecycle of automation software deployments.
Role Overview – Trainee – Associate Technical Support Engineer
- Position: Trainee – Associate Technical Support Engineer
- Company: Automation Anywhere
- Location: Bengaluru, India
- Experience Level: Freshers / Early Career Professionals
- Qualification: Bachelor’s / Master’s Degree in Computer Science, IT, Engineering, or related fields
- Employment Type: Full-time
- Domain: Technical Support / Software Support Services
This trainee role provides hands-on experience supporting enterprise software, working with internal teams to troubleshoot issues, and learning best practices for customer-centric technical delivery.
Purpose of the Role
The primary purpose of the Trainee – Associate Technical Support Engineer position is to provide first-line technical assistance and issue resolution to customers using Automation Anywhere’s products. The role emphasizes customer satisfaction, technical troubleshooting, and collaborative problem solving, and serves as a foundational step toward advanced support or engineering roles.
Key Responsibilities
As a Trainee – Associate Technical Support Engineer, your typical responsibilities include:
- Provide technical support to customers via calls, emails, and tickets
- Troubleshoot software issues reported by users and reproduce problems
- Work with senior support engineers and product teams to resolve bugs or configuration issues
- Document case details, resolutions, and steps followed in support systems
- Assist customers with product setup, configuration, and best practices
- Monitor and track open cases to ensure timely resolution
- Escalate complex issues to higher-level support or engineering teams when needed
- Contribute to knowledge base articles and technical documentation
- Collaborate with cross-functional teams to improve overall product experience
- Participate in internal training to improve product knowledge and technical skills
Technical Skills Required
To succeed in this role, candidates should have:
- Strong understanding of software fundamentals
- Basic proficiency in programming or scripting knowledge (Python, Java, etc. – preferred but not mandatory)
- Familiarity with operating systems, networks, and servers
- Ability to analyze logs, error messages, and problem symptoms
- Exposure to databases and SQL querying
- Experience with system troubleshooting tools
- Understanding of API basics and integrations (advantageous)
- Comfortable learning new software platforms quickly
These skills support effective diagnosis and resolution of customer issues.
Professional & Soft Skills
In addition to technical knowledge, successful support engineers demonstrate:
- Strong communication skills (both verbal and written)
- Customer-centric mindset and patience
- Ability to work collaboratively in team settings
- Good analytical and problem-solving abilities
- Attention to detail and documentation discipline
- Ability to manage multiple cases simultaneously
- Adaptability and willingness to learn
These skills help deliver high-quality support and enhance customer experience.
Role Views – Day-to-Day Work Experience
On a typical day, a Trainee – Associate Technical Support Engineer may:
- Answer and respond to support tickets from customers
- Troubleshoot reported issues using diagnostic tools
- Reproduce and log issues for analysis
- Interact with product experts or engineering to resolve complex problems
- Update customers on resolution progress
- Document technical steps and resolutions in the support knowledge base
- Participate in team discussions and support meetings
- Engage in training sessions to build technical expertise
This day-to-day exposure helps build solid technical support experience.
Who Should Apply
This role is suitable for:
- Fresh graduates interested in technical support or customer success
- Candidates with strong analytical and communication skills
- Individuals who enjoy problem solving and working with software products
- Professionals seeking experience with enterprise software platforms
- Candidates eager to learn and grow in technical domain expertise
Internship experience, lab projects, or technical certifications improve the strength of applications.
Work Culture and Learning Environment
Automation Anywhere fosters an inclusive, collaborative environment focused on continuous learning, innovation, and customer success. Support engineers learn through structured training programs, mentorship from senior engineers, and real interactions with product teams. Teams work cross-functionally to deliver solutions and improve the product experience for customers worldwide.
Career Growth and Progression
Trainees who perform well can grow into advanced roles such as:
- Technical Support Engineer
- Senior Support Engineer
- Product Specialist
- Implementation or Consulting Engineer
- Customer Success Engineer
- Quality or Technical Training Specialist
Career growth depends on technical proficiency, customer impact, and cross-functional contributions.
Apply Link
The Automation Anywhere Trainee – Associate Technical Support Engineer role is an excellent opportunity for fresh graduates to build hands-on technical support experience, deepen software understanding, and grow within a leading enterprise automation software company.
