Cornerstone Hiring – Junior Support Specialist | Freshers & Experienced | Pune
Cornerstone is hiring for the position of Junior Support Specialist in Pune, India. This opportunity is well suited for fresh graduates and early-career professionals who want to build a stable career in customer support, application support, and enterprise software services within a globally recognized human capital management (HCM) and learning technology company.
Cornerstone delivers cloud-based talent management, learning, and workforce solutions used by organizations across the world. As a Junior Support Specialist, you will work closely with customers and internal teams to ensure smooth usage of Cornerstone’s platforms, resolve issues, and maintain high service standards. The role offers structured learning, exposure to enterprise SaaS environments, and a strong foundation for long-term growth.
Job Overview
- Position: Junior Support Specialist
- Company: Cornerstone
- Qualification: Bachelor’s or Master’s Degree
- Experience: Freshers & Experienced Professionals
- Location: Pune, India
- Employment Type: Full-Time
This role is ideal for candidates who enjoy problem-solving, customer interaction, and working with software platforms.
About the Role
As a Junior Support Specialist at Cornerstone, you will be part of the customer support and application services team. Your primary responsibility will be to assist customers with product-related queries, troubleshoot issues, and ensure timely resolution while maintaining service quality and customer satisfaction.
The role provides hands-on experience with enterprise-grade SaaS products, ticketing systems, and support workflows. You will learn how large organizations manage customer support operations, incident resolution, and service-level commitments. This position is a strong entry point for candidates looking to grow in application support, customer success, or product operations.
Key Responsibilities
In this role, you may be responsible for:
- Responding to customer queries through support tickets or communication tools
- Troubleshooting application and system-related issues
- Understanding customer problems and providing clear solutions
- Documenting issues, resolutions, and support procedures
- Escalating complex issues to senior or technical teams when required
- Monitoring ticket queues and meeting service-level agreements
- Assisting in product configuration or basic setup guidance
- Contributing to knowledge base articles and support documentation
Your work helps ensure customers have a smooth and reliable experience with Cornerstone’s platforms.
Skills Required
To succeed in this role, candidates should have:
- Good verbal and written communication skills
- Basic understanding of software applications or web platforms
- Strong problem-solving and analytical ability
- Customer-focused mindset and patience
- Ability to work in a structured support environment
- Basic computer and technical knowledge
Familiarity with SaaS products, ticketing systems, or customer support tools is an added advantage but not mandatory for freshers.
Who Can Apply
This role is suitable for:
- Fresh graduates looking for their first corporate role
- Early-career professionals with support or service experience
- Candidates interested in application support or customer success
- Individuals who enjoy helping users and solving issues
Applicants from engineering, science, commerce, or management backgrounds can apply if they have good communication and learning ability.
Why This Role Is a Strong Career Start
The Junior Support Specialist role at Cornerstone helps candidates develop practical skills that are highly valued in enterprise environments. You gain exposure to customer communication, software platforms, and real-world problem resolution.
This experience builds confidence, improves technical understanding, and strengthens your professional profile. Working with a global SaaS organization like Cornerstone adds long-term value to your resume and opens doors to multiple career paths.
Work Culture and Learning Environment
Cornerstone offers a professional, inclusive, and learning-focused work culture. Employees receive onboarding, training, and continuous support from experienced team members. The company encourages collaboration, accountability, and continuous improvement.
You will work in a structured environment where quality service and customer satisfaction are key priorities, helping you develop strong professional discipline.
Career Growth Opportunities
With experience and strong performance, Junior Support Specialists can progress into roles such as:
- Senior Support Specialist
- Application Support Analyst
- Customer Success Specialist
- Product Support Consultant
- Team Lead or Support Manager
Cornerstone supports internal mobility and skill development, allowing employees to grow into higher-responsibility roles over time.
How to Apply
Interested candidates can apply through the official Cornerstone careers portal. Make sure your resume highlights communication skills, any technical exposure, and your willingness to learn and support customers.
Final Job Insight
The Junior Support Specialist role at Cornerstone is an excellent opportunity for freshers and early-career professionals to enter the world of enterprise software support. It offers structured learning, real customer exposure, and clear growth paths within a global SaaS organization, making it a strong foundation for long-term career success.
