About
CSC is a global provider of business, legal, tax, and digital brand services, headquartered in Wilmington, Delaware, USA. With operations across 140+ jurisdictions and a workforce of thousands worldwide, CSC supports organizations with critical services that enable compliance, security, and operational efficiency. Known for its strong corporate culture and global IT operations, CSC offers an excellent environment for students and fresh graduates to gain hands-on enterprise experience through internships.
Role Overview – Intern (Service Desk)
- Position: Intern (Service Desk)
- Company: CSC
- Location: Bangalore, Karnataka, India
- Work Schedule: Rotational Shifts
- Working Model: Hybrid
- Employment Type: Internship
- Experience Level: Freshers / Students
This internship role is part of CSC’s Global IT Service team, offering exposure to real-world IT support operations in a professional, enterprise-scale environment.
Purpose of the Service Desk Internship
The primary objective of the Intern (Service Desk) role is to support CSC’s internal users and clients by assisting with IT support services, both onsite and remotely. Interns help ensure smooth IT operations, high service quality, and timely resolution of technical or operational issues while learning standard IT support practices.
This role is ideal for candidates who want to begin their careers in IT support, IT operations, infrastructure services, or enterprise technology environments.
Key Responsibilities
As an Intern (Service Desk), you will be involved in the following activities:
- Assisting internal and external teams with technical and operational queries
- Providing first-level IT support under the guidance of experienced team members
- Supporting daily administrative and operational IT tasks
- Participating in team discussions and brainstorming sessions
- Preparing reports, presentations, and documentation
- Collaborating with team members on ongoing IT projects
- Attending and contributing to meetings, workshops, and training sessions
- Following Standard Operating Procedures (SOPs) and internal IT processes
- Communicating effectively with other IT teams to resolve issues
These responsibilities help interns understand how enterprise IT service desks operate in real time.
Technical Skills and Qualifications Required
Candidates applying for this role should meet the following criteria:
- Educational Qualification:
- Pursuing or recently completed B.E / B.Tech / BCA / B.Sc / B.Com or equivalent
- Technical Skills:
- Basic proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook)
- Familiarity with IT tools or software such as Adobe Creative Suite is a plus
- Exposure to scripting or command-line tools like PowerShell, Terminal, or CMD
- Understanding of basic IT concepts and troubleshooting
- Work Skills:
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
Prior industry experience is not mandatory, making this role highly suitable for freshers.
Professional and Soft Skills
CSC looks for interns who demonstrate strong professional qualities, including:
- Excellent verbal and written communication skills
- Logical and structured problem-solving approach
- Flexibility to work in rotational shifts
- Adaptability to a dynamic and fast-changing environment
- Willingness to learn and take initiative
- Strong customer service mindset
These skills are critical for delivering effective IT support in a global organization.
What You Will Learn During the Internship
This internship provides valuable exposure to:
- Enterprise IT service desk operations
- Real-world incident management and support workflows
- Communication with global stakeholders and IT teams
- Documentation and reporting standards used in large organizations
- Best practices in IT support and customer service
- Working within structured IT frameworks and processes
The experience gained here is highly transferable to future IT and technology roles.
Who Should Apply
This internship is ideal for:
- Students pursuing IT, computer science, or related degrees
- Fresh graduates looking for hands-on IT exposure
- Candidates interested in IT support, system administration, or operations
- Individuals who enjoy solving technical problems and helping users
- Candidates seeking experience in a global corporate IT environment
Work Culture and Environment
CSC promotes a diverse, inclusive, and growth-oriented workplace. Interns are treated as part of the team and are encouraged to contribute ideas, ask questions, and learn continuously. The company values collaboration, professionalism, and continuous improvement, making it a supportive environment for early-career professionals.
Career Growth After the Internship
After completing this internship, candidates may explore opportunities such as:
- IT Service Desk Analyst
- IT Support Engineer
- System Administrator (Entry-Level)
- Infrastructure or Operations Support Roles
- Internal full-time roles at CSC (based on performance and openings)
The internship serves as a strong foundation for long-term careers in IT services and enterprise technology.
Why This Internship Is a Strong Career Start
- Exposure to global IT operations
- Real-world enterprise support experience
- Opportunity to build professional communication skills
- Strong brand value on your resume
- Structured learning and mentorship
- Entry point into the corporate IT ecosystem
How to Apply
Candidates should apply through the official CSC careers portal and ensure their resume highlights IT fundamentals, communication skills, and willingness to learn.
Final Career Insight
The CSC Intern (Service Desk) role is an excellent opportunity for students and fresh graduates who want to begin their careers in enterprise IT support. With exposure to global systems, structured IT processes, and professional mentorship, this internship can significantly strengthen your technical foundation and open doors to long-term IT career opportunities.
