FIS Global Hiring Customer Service Associate II (International Voice Process) | Freshers & Early-Career Candidates Eligible
Job Description
FIS Global is hiring for the role of Customer Service Associate II – Consumer International Voice Process, offering a strong career opportunity for fresh graduates and early-career professionals who want to work in a global financial technology environment. This role is designed for candidates who possess strong communication skills, a customer-focused mindset, and the ability to interact confidently with international clients through voice-based support channels.
As part of FIS Global’s customer operations team, selected candidates will handle international customer interactions, support service requests, troubleshoot concerns, and ensure premium-quality service standards. This position is well-suited for individuals who are comfortable working in dynamic, high-performance environments and who wish to build corporate communication, client-handling, and financial-service support experience early in their career.
This role also provides exposure to a multinational work culture, process-driven service delivery, and professional training programs that help candidates develop confidence, discipline, and long-term employability in global support roles.
Job Overview
- Position: Customer Service Associate II (Consumer International Voice Process)
- Qualification: Bachelor’s Degree
- Experience Level: Freshers / Early-Career Professionals Eligible
- Location: India
- Employment Type: Full-Time
- Industry: Financial Technology & Client Support Operations
This opportunity is ideal for candidates who enjoy communicating with customers, resolving queries, and working in professional service environments where accuracy, empathy, and responsibility are essential.
Key Responsibilities
As a Customer Service Associate II at FIS Global, your day-to-day responsibilities may involve:
- Handling inbound and outbound voice-based customer interactions
- Assisting international clients with account-related queries and service requests
- Providing accurate and timely information while maintaining professionalism
- Documenting interactions and updating system records
- Identifying customer concerns and escalating complex cases when necessary
- Ensuring compliance with service guidelines and regulatory standards
- Meeting performance metrics related to quality, responsiveness, and customer satisfaction
This role requires patience, active listening, clarity in communication, and consistency in delivering a positive customer experience.
Skills & Competencies Required
Candidates applying for this role should demonstrate:
- Strong English speaking and listening skills
- Confidence in international voice communication
- Good comprehension and problem-solving ability
- Professional work ethic and attention to detail
- Ability to remain calm during challenging interactions
- Adaptability to shift schedules or rotational work environments
Candidates with prior BPO, customer service, or voice-process exposure will have an added advantage — however, freshers with strong communication skills are also encouraged to apply.
Work Environment & Career Exposure
Working at FIS Global provides candidates with:
- Exposure to international client communication standards
- A structured and disciplined corporate work culture
- Access to internal learning programs and voice-training modules
- Experience working within a leading global fintech organization
This role acts as a strong foundation for individuals planning to build careers in:
- Customer Success
- International Support Operations
- Banking & FinTech Process Management
- Client Relationship Handling
- Voice & Communication-Based Service Roles
FIS is known for its training-driven ecosystem, helping early professionals develop confidence, communication clarity, and process awareness.
Growth Opportunities in This Role
One of the biggest advantages of working in a global customer-support role at FIS is the long-term career progression potential. With strong performance, professionals in this role can grow into:
- Senior Customer Service Associate
- Team Coach or Quality Analyst
- Process Specialist
- Client Support Analyst
- Operations Coordinator
- Team Leader / Supervisor
The organization encourages employees to upgrade skills, participate in internal mobility programs, and explore multiple verticals within client operations and support services.
Why This Role is Ideal for Freshers
This position is particularly beneficial for freshers because it helps them:
- Build confidence in professional communication
- Gain experience interacting with global customers
- Develop corporate etiquette and work discipline
- Strengthen listening, coordination, and problem-solving ability
- Understand service-driven business environments
Unlike generic call-center roles, this position offers structured training, professional service workflows, and valuable exposure to the financial technology industry.
Salary & Compensation Details
Compensation will be offered as per FIS Global’s fresher and early-career compensation framework. Final salary structure may depend on:
- Skills & communication proficiency
- Work experience or prior exposure
- Interview performance
- Process alignment
Employees may also receive benefits such as:
- Training support
- Learning programs
- Performance-based incentives (as applicable)
- Growth opportunities within global operations
Exact details will be shared during the hiring and onboarding process.
How to Apply
Interested and eligible candidates can apply through the official FIS Global careers portal using the link below:
Applicants are advised to:
- Use an updated resume highlighting communication experience
- Mention internships, BPO support, or customer-interaction exposure (if any)
- Ensure accurate contact and academic details
Shortlisted candidates may undergo:
- Voice & communication screening
- Assessment rounds (if applicable)
- HR and process-fit discussions
About the Company
FIS Global is one of the world’s leading financial technology organizations, providing banking, digital payments, and financial services technology solutions to clients worldwide. The company is known for its innovation-driven environment, global workforce, learning-focused culture, and focus on employee development.
Working with FIS allows early professionals to gain exposure to international operations, client communication standards, and high-performance service environments making it a strong career platform for those beginning their professional journey.
Additional Notes
- Shift timings and schedule may vary based on business processes
- Training and onboarding support will be provided
- Candidates must be comfortable with international voice interaction
- Performance-based growth opportunities exist over time
This role is best suited for individuals who want to build a long-term career in global customer operations, communication-centric roles, and international service environments.
