is hiring for the position of Technical Support Engineer II at its Bengaluru, Karnataka, India office. This role is ideal for professionals with a passion for cybersecurity, customer-centric technical support, and troubleshooting complex enterprise solutions. As a Technical Support Engineer II, you will work directly with customers and engineering teams to resolve technical issues, ensure product stability, and contribute to high-quality support experiences in a fast-paced technology environment.
Role Overview – Technical Support Engineer II
- Position: Technical Support Engineer II
- Company: Forcepoint
- Location: Bengaluru, India
- Experience Level: Freshers / Experienced * (typically mid-level support role)
- Qualification: Bachelor’s or Master’s Degree in Computer Science, IT, Electronics, or related fields
- Employment Type: Full-Time
- Domain: Technical Support / Cybersecurity / Enterprise Software
This position focuses on resolving technical issues, assisting customers, and supporting product teams in improving software quality and performance.
Purpose of the Technical Support Engineer II Role
The primary purpose of this position is to provide high-quality technical support for Forcepoint products and services. You will act as a technical expert in customer engagement, identifying root causes, resolving issues, and ensuring successful adoption and stability of deployed solutions. By bridging customer needs with internal technical teams, this role helps enhance customer satisfaction and product reliability.
Key Responsibilities
As a Technical Support Engineer II at Forcepoint, your responsibilities typically include:
- Responding to technical support requests from customers and partners
- Diagnosing and troubleshooting complex technical issues
- Collaborating with engineering and product teams to resolve bugs
- Providing timely updates and clear communication to customers
- Documenting case details, solutions, and reproducible steps
- Assisting with escalations and priority incidents
- Testing fixes and validating resolution outcomes
- Contributing to knowledge base articles and support documentation
- Offering technical guidance related to product implementation
These tasks ensure that customer issues are resolved efficiently while improving internal product knowledge and support processes.
Technical Skills and Knowledge Required
To excel in this role, candidates are expected to have:
- Strong troubleshooting and analytical skills
- Understanding of networking fundamentals and security concepts
- Familiarity with operating systems such as Windows and Linux
- Experience with application logs, debugging, and system diagnostics
- Knowledge of scripting or automation (Python, Bash, etc.) is advantageous
- Ability to interpret technical data and error messages
- Understanding of enterprise software deployment and support workflows
Experience in cybersecurity technologies or enterprise support roles adds strong value.
Professional and Soft Skills
In addition to core technical skills, Forcepoint looks for professionals who demonstrate:
- Clear verbal and written communication skills
- Ability to interact confidently with customers and technical teams
- Patience and empathy while handling customer issues
- Collaborative teamwork and open-communication mindset
- Ability to prioritize multiple tasks and manage time effectively
- Strong ownership and accountability
These skills help support engineers provide world-class customer experiences.
Daily Work Experience
A typical day as a Technical Support Engineer II may involve:
- Reviewing support tickets and prioritizing issues
- Collaborating with customers to gather diagnostic information
- Troubleshooting issues using logs, system responses, and tools
- Coordinating with engineers to resolve bugs or workflow problems
- Documenting findings and solutions in knowledge repositories
- Participating in team syncs and case escalation discussions
- Testing and validating fixes in collaboration with QA teams
This blend of technical and communication tasks ensures a dynamic, impactful support role.
Who Should Apply
This role is suitable for:
- Freshers or early-career professionals with strong troubleshooting interest
- Experienced technical support engineers seeking cybersecurity experience
- Candidates with a passion for customer service and technology
- Individuals poised to grow within technical operations or engineering support
Academic projects, internships, or lab work related to systems, networking, and debugging are beneficial.
Work Culture and Environment
Forcepoint fosters a collaborative, supportive, and innovative work culture. Technical teams work together to share knowledge, solve problems, and improve product and customer outcomes. The environment encourages learning, certifications, and continuous professional development.
Career Growth and Progression
A Technical Support Engineer II can advance into roles such as:
- Senior Technical Support Engineer
- Technical Support Lead or Manager
- Product or Customer Support Specialist
- Implementation or Deployment Engineer
- Solutions Engineer or Presales Specialist
Growth depends on performance, problem-solving ability, customer feedback, and domain expertise.
Why This Role Is Valuable
- Opportunity to work in cybersecurity and enterprise software domains
- Exposure to real customer environments and diverse technical problems
- Strong foundation for careers in support, implementation, and technical consulting
- Collaborative learning with global engineering teams
- Career growth with specialized certifications and experience
How to Apply
Interested candidates should apply through Forcepoint’s official careers portal:
Highlight your technical troubleshooting skills, customer communication strengths, systems knowledge, and eagerness to support enterprise solutions in your resume.
Final Career Insight
The Forcepoint Technical Support Engineer II role in Bengaluru provides an excellent opportunity for professionals who enjoy solving problems, supporting users, and working with enterprise software and cybersecurity solutions. With exposure to real-world technical issues, collaboration with engineering teams, and structured learning, this role is a strong foundation for long-term careers in technical support, cybersecurity, and technical consulting.
