Salesforce Hiring 2026 For Associate Technical Support Engineer | Hyderabad

Salesforce is hiring freshers and experienced candidates for the Associate Technical Support Engineer role in Hyderabad. Candidates with a Bachelor’s degree in Computer Science, Information Technology, or a related technical field can apply for this opportunity. The role is part of Salesforce’s Global Voice Support Team within Cloud Success and involves providing technical support to Salesforce customers worldwide.

The position is office-based and operates in a 24/7/365 support environment, making it suitable for candidates who are comfortable working in rotational shifts. Candidates with up to 12 months of experience in voice support, IT/product support, or customer-handling roles can apply.

Salesforce Hiring 2026

Salesforce Associate Technical Support Engineer Job Description

Salesforce is looking for an Associate Technical Support Engineer to join its Global Voice Support team within Cloud Success. The selected candidate will serve as a frontline support contact for Salesforce customers across the world.

The role involves troubleshooting customer issues, providing guidance on Salesforce features and best practices, and helping customers with areas such as user management, data management, reporting, and dashboards.

Candidates will communicate with customers through phone, email, and chat and will be responsible for documenting customer interactions and support cases. The role also requires an automation mindset, with opportunities to use AI tools and automation to improve support delivery and reduce repetitive tasks.

Roles and Responsibilities

• Provide technical support to Salesforce customers through phone, email, and chat.
• Troubleshoot customer issues and provide appropriate solutions.
• Guide customers on Salesforce features and best practices.
• Provide support related to user management, data management, reporting, and dashboards.
• Identify cases that require escalation to Professional Services or Account Executive teams.
• Maintain accurate customer communications and case documentation in Salesforce.
• Follow established technical support processes and procedures.
• Identify opportunities to improve support processes.
• Use AI tools and automation to reduce repetitive work and improve resolution time.
• Work with global customers and internal teams to resolve technical issues.
• Maintain professionalism while handling customer issues under pressure.
• Work across different shifts as part of the 24/7 support model.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Freshers can apply.
• Up to 12 months of experience in voice support, IT/product support operations, or customer handling is preferred.
• Strong written and verbal English communication skills.
• Customer-first mindset and passion for delivering excellent customer experiences.
• Strong organizational and analytical skills.
• Good problem-solving and troubleshooting abilities.
• Action-oriented approach to customer issues.
• Ability to learn Salesforce Cloud applications and solutions.
• Interest in AI-driven tools and automation.
• Ability to adapt quickly to changing business requirements.
• Comfortable working independently and as part of a team.
• Willingness to work in rotational shifts.

Preferred Qualifications

The following qualifications are not mandatory but may be beneficial:

• Salesforce ADM 201 certification.
• Salesforce ADM 211 certification.
• Experience supporting international customers.
• Knowledge of additional languages such as German, French, Italian, Spanish, Portuguese, or Dutch.

Work Environment

This is an office-based opportunity in Hyderabad. The Global Voice Support team operates 24/7/365, so candidates must be comfortable working in rotational shifts.

Shift assignments may change depending on business requirements. Candidates should be adaptable and comfortable working in a fast-paced customer support environment.

Salary Details

The expected salary for the Salesforce Associate Technical Support Engineer role is approximately ₹6 LPA to ₹12 LPA.

This is an estimated salary range and is not an officially disclosed Salesforce compensation range. Actual salary may vary depending on the candidate’s skills, experience, location, and company compensation policies.

How To Apply For Salesforce Associate Technical Support Engineer

1. Click on the Apply Here button provided below.
2. Visit the official Salesforce careers website.
3. Search for Associate Technical Support Engineer or Job ID JR356515.
4. Review the eligibility criteria and job requirements.
5. Create an account or log in to the Salesforce careers portal.
6. Complete the application form with accurate information.
7. Upload your updated resume and required documents.
8. Review your application details carefully.
9. Submit your application through the official Salesforce careers portal.

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Salesforce Associate Technical Support Engineer Interview Questions and Answers

1. What is Salesforce?

Answer: Salesforce is a cloud-based CRM platform used to manage customer relationships, sales, service, marketing, and business data.

2. What is a CRM?

Answer: CRM is a system used to manage customer information, interactions, sales activities, and support relationships.

3. What is technical support?

Answer: Technical support involves troubleshooting customer issues and providing solutions for products, applications, or services.

4. How would you handle an angry customer?

Answer: I would stay calm, listen carefully, acknowledge the issue, and provide a clear solution or escalate it when necessary.

5. What is a dashboard in Salesforce?

Answer: A Salesforce dashboard visually displays important business data using charts, graphs, tables, and metrics.

6. What is user management?

Answer: User management involves creating users and controlling their access, permissions, roles, and profiles within a system.

7. How would you troubleshoot a customer issue?

Answer: I would understand the problem, reproduce it if possible, check relevant information, identify the cause, and provide or escalate the solution.

8. Why do you want to join Salesforce?

Answer: I want to join Salesforce because it offers an excellent environment to build technical support skills while working with leading cloud and CRM technologies.

9. Are you comfortable working in rotational shifts?

Answer: Yes, I am comfortable working in rotational shifts and understand that this role supports customers 24/7.

10. Why should we hire you?

Answer: You should hire me because I have strong communication, problem-solving, customer-handling, and learning skills and can adapt quickly to technical support requirements.

About Salesforce

Salesforce is a leading cloud-based technology company known for its Customer 360 platform and customer relationship management solutions. Its products help organizations manage sales, customer service, marketing, commerce, analytics, and other business operations.

Salesforce continues to expand its cloud and artificial intelligence capabilities, including AI-powered tools designed to help businesses and support teams improve productivity and customer experiences.

Final Summary

Salesforce is hiring freshers and experienced candidates for the Associate Technical Support Engineer role in Hyderabad. Candidates with a Bachelor’s degree in Computer Science, Information Technology, or a related technical field can apply.

The position involves providing technical support through phone, email, and chat, troubleshooting Salesforce customer issues, assisting with user and data management, reporting and dashboards, and using AI and automation to improve support operations.

Freshers are eligible, while candidates with up to 12 months of relevant support experience are also encouraged to apply. The expected salary is ₹6–₹12 LPA, and the role requires candidates to be comfortable with a 24/7 rotational shift environment.