Tata Communications is hiring freshers and experienced candidates for the Customer Service – Operations role in Pune. Candidates with a Bachelor’s Degree or any graduate qualification and 0–4 years of experience can apply for this opportunity. The role is suitable for candidates interested in customer service, telecom operations, networking, and technical support.
The position involves handling customer issues, troubleshooting network and application-related problems, following escalation procedures, and ensuring service-level agreements are achieved. Candidates with knowledge of BGP, OSPF, TCP/IP, IPSEC, SSH, SD-WAN, and network routers can apply for this opportunity.
Tata Communications Recruitment 2026
| DetailsInformation | Information |
|---|---|
| Company | Tata Communications |
| Job Role | Customer Service – Operations |
| Qualification | Any Graduate / Bachelor’s Degree |
| Experience | 0–4 Years |
| Freshers Eligible | Yes |
| Salary | ₹3 – ₹15 LPA (Expected) |
| Job Type | Full-Time |
| Location | Pune, Maharashtra |
| Eligible Batches | 2026, 2025, 2024, 2023, 2022, 2021 |
Tata Communications Customer Service – Operations Job Description
Tata Communications is hiring candidates for an opportunity within its customer service and operations functions. The role involves providing customer support, troubleshooting technical issues, coordinating with internal teams, and ensuring customer problems are resolved within the required service levels.
The selected candidates will be responsible for taking ownership of customer issues and identifying appropriate solutions. Candidates should have a basic understanding of networking technologies and be comfortable working in fast-paced, high-availability environments.
The position provides an opportunity to gain practical experience in customer service, telecom operations, networking, service management, and technical support.
Roles and Responsibilities
- Take ownership of customer issues and provide appropriate resolutions.
- Research, diagnose, and troubleshoot system or application-related issues.
- Identify the root cause of technical problems and work toward suitable solutions.
- Follow standard procedures for escalating unresolved issues to the appropriate internal teams.
- Ensure customer issues are handled within defined SLA requirements.
- Work proactively to maintain service-level targets.
- Provide customer service support in a fast-paced and high-availability environment.
- Coordinate with internal technical teams when additional support is required.
- Maintain proper records and documentation of customer issues.
- Stay updated with the latest technologies relevant to the assigned domain.
Qualifications & Skills
- Candidates should have a Bachelor’s Degree or any graduate qualification.
- Freshers and candidates with up to 4 years of experience can apply.
- Knowledge of routing protocols such as BGP and OSPF.
- Basic knowledge of SSH, TCP/IP, and IPSEC protocols.
- Understanding of SD-WAN concepts, including controllers and analytics.
- Knowledge of Versa Director is beneficial.
- Troubleshooting knowledge of routers from OEMs such as Cisco, Fortinet, Versa, or Meraki.
- Strong problem-solving skills.
- Good verbal and written communication skills.
- Ability to provide customer support in a fast-paced environment.
- Willingness to work in high-availability or 24×7 support environments.
- Ability to learn and stay updated with emerging technologies.
Work Environment
The Customer Service – Operations role is based in Pune, India and involves working in a customer-focused operations environment. Candidates may be required to handle technical issues, communicate with customers, coordinate with internal teams, and work according to defined service-level requirements.
The role may involve working in a 24×7 operational environment, depending on business and customer requirements.
Salary Details
The expected salary for the Tata Communications Customer Service – Operations role is approximately ₹3 LPA to ₹15 LPA.
The salary range is an expected estimate and may vary depending on the candidate’s experience, skills, location, job level, and applicable company policies.
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How To Apply For Tata Communications Careers
- Click on the Apply Here button provided below.
- Visit the official Tata Communications careers page.
- Search for the Customer Service – Operations job opening.
- Review the eligibility criteria and job requirements.
- Create an account or log in if required.
- Complete the application form with accurate details.
- Upload your updated resume and other required documents.
- Review all the information before submitting the application.
- Submit your application through the official careers portal.
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Tata Communications Interview Questions and Answers
Technical Questions
1. What is BGP?
Answer: BGP is a routing protocol used to exchange routing information between different autonomous systems on the internet.
2. What is OSPF?
Answer: OSPF is a link-state routing protocol used to find the shortest path between networks.
3. What is TCP/IP?
Answer: TCP/IP is a communication protocol suite used to connect devices and transfer data across networks.
4. What is IPSEC?
Answer: IPSEC is a set of protocols used to secure IP communications through authentication and encryption.
5. What is SD-WAN?
Answer: SD-WAN is a software-defined networking technology that centrally manages and optimizes connections across multiple network links.
HR Questions
6. Tell me about yourself.
Answer: I am a graduate with an interest in networking and customer support, and I am looking to build my career in a technology-driven organization.
7. Why do you want to join Tata Communications?
Answer: I want to join Tata Communications because it offers an opportunity to develop my technical and customer service skills in the telecommunications industry.
8. Why are you interested in this role?
Answer: I am interested in this role because it combines customer support, troubleshooting, networking, and problem-solving.
9. Are you comfortable working in a 24×7 environment?
Answer: Yes, I am comfortable working in rotational shifts and a 24×7 support environment when required.
10. How would you handle an angry customer?
Answer: I would listen patiently, understand the issue, communicate clearly, and provide the best possible resolution or escalate it when necessary.
About Tata Communications
Tata Communications is a global digital ecosystem enabler and part of the Tata Group, providing telecommunications, networking, cloud, mobility, and digital infrastructure solutions to businesses worldwide.
The company helps organizations connect people, businesses, networks, and digital services through its global communications infrastructure and technology solutions. Tata Communications serves customers across multiple industries and operates across various markets globally.
Final Summary
Tata Communications is hiring freshers and experienced candidates for the Customer Service – Operations role in Pune. Candidates with a Bachelor’s Degree or any graduate qualification and 0–4 years of experience can apply for this opportunity.
The role requires knowledge of BGP, OSPF, TCP/IP, IPSEC, SSH, SD-WAN, and network troubleshooting, along with good communication and problem-solving skills. The expected salary is ₹3–₹15 LPA, depending on skills and experience.
Candidates interested in customer service, networking, telecom operations, and technical support can consider this opportunity and apply through the Tata Communications careers portal.
