CSG Hiring 2026 For Product Support Analyst I | Remote

CSG is hiring candidates for the Product Support Analyst I role in India. This is a full-time remote opportunity for candidates with a bachelor’s degree or equivalent practical experience and 1–3 years of experience in a customer service environment.

The role involves handling customer inquiries, transaction research, billing and payment-related issues, basic technical troubleshooting, password resets, and software-related concerns. Candidates will also coordinate with internal departments to resolve customer issues and provide timely support.

CSG Hiring 2026

CSG Product Support Analyst I Job Description

CSG is looking for a Product Support Analyst I to join its customer support team. The selected candidate will assist external customers such as merchants, resellers, and independent sales organizations with transaction, payment processing, billing, and technical support queries.

The role requires candidates to investigate customer issues, provide basic technical assistance, create trouble tickets when escalation is required, and coordinate with different departments to ensure customer concerns are resolved efficiently.

Roles and Responsibilities

• Handle incoming calls from external customers, including merchants, resellers, and ISOs.
• Assist customers with transaction research and funding-related questions.
• Handle payment processing and billing inquiries.
• Support customers with limit increase requests and IP address changes.
• Research Check Verify transaction requests.
• Handle ACH inquiries related to fees charged on bank statements.
• Provide guidance to merchants regarding PCI compliance.
• Assist customers with approval letters and other email requests.
• Provide basic technical support and troubleshoot software-related issues.
• Assist customers with password resets and browser compatibility problems.
• Handle re-pop settlement requests.
• Distribute department-specific requests to the appropriate teams.
• Act as a liaison between customers and various operations departments.
• Research assigned customer issues and provide timely follow-up.
• Create trouble tickets to escalate unresolved customer issues.
• Follow up on escalated issues until appropriate resolution.
• Perform other duties assigned by the management team.

Qualifications & Skills

• Bachelor’s degree or related field, or equivalent practical experience.
• 1–3 years of experience in a customer service environment.
• Basic understanding of CRM systems and other required software.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to understand products, services, processes, and procedures.
• Willingness to participate in customer service training.
• Ability to handle incoming customer calls professionally.
• Good troubleshooting and analytical skills.
• Ability to work effectively with different internal departments.
• Strong attention to detail and follow-up skills.
• Ability to consistently demonstrate positive communication and soft skills while handling customers.

Work Environment

This is a Work From Home opportunity for candidates based in India. CSG also provides employees with flexible work options that can include remote, in-office, or hybrid arrangements depending on the applicable role and business requirements.

The position requires candidates to communicate with customers, investigate support issues, coordinate with internal teams, and maintain expected quality and performance standards.

Salary Details

The expected salary for the CSG Product Support Analyst I role is approximately ₹4.5 LPA to ₹8.0 LPA.

This is an estimated salary range and is not an officially disclosed CSG compensation range. Actual compensation may vary depending on experience, skills, location, and company policies.

How To Apply For CSG Product Support Analyst I

1. Click on the Apply Here button provided below.
2. Visit the official CSG careers page.
3. Search for Product Support Analyst I or use Job Requisition ID 32236.
4. Review the eligibility criteria and job requirements.
5. Create an account or log in if required.
6. Complete the application form with accurate information.
7. Upload your updated resume and required documents.
8. Review all the information entered in the application.
9. Submit your application through the official CSG careers portal.

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Interview Questions and Answers

1. What is customer service?
Customer service is helping customers resolve their issues while providing a positive and professional experience.

2. What is CRM?
CRM is a system used to manage customer information, interactions, requests, and support history.

3. How would you handle an angry customer?
I would listen calmly, understand the issue, apologize when appropriate, and provide the best possible solution.

4. What is troubleshooting?
Troubleshooting is the process of identifying the cause of a problem and taking steps to resolve it.

5. What would you do if you cannot resolve a customer issue?
I would create a support ticket and escalate the issue to the appropriate department while keeping the customer informed.

6. What is PCI compliance?
PCI compliance refers to security standards designed to protect payment card information.

7. How would you handle multiple customer requests?
I would prioritize requests based on urgency and impact while ensuring each customer receives timely follow-up.

8. Why do you want to join CSG?
I want to join CSG because it offers an opportunity to develop my customer support and technical skills in a global technology company.

9. What are your strengths?
My strengths are communication, patience, problem-solving, and attention to detail.

10. Why should we hire you?
You should hire me because I have strong customer service skills, a willingness to learn, and the ability to solve customer issues professionally.

About CSG

CSG is a technology company that helps businesses create better customer experiences and makes it easier for people and organizations to connect with, use, and pay for the services they value.

For more than 40 years, CSG’s technologies and people have helped recognizable brands solve complex business challenges and adapt to the changing digital economy. The company provides solutions that support customer engagement, payments, communications, and business operations.

CSG focuses on creating better experiences for both businesses and their customers through technology, innovation, and strong service capabilities.

Final Summary

CSG is hiring for the Product Support Analyst I position for candidates based in India. The role is full-time and remote and requires a bachelor’s degree or equivalent practical experience along with 1–3 years of customer service experience.

The position involves handling customer inquiries, transaction and payment-related requests, basic technical troubleshooting, CRM systems, ticket escalation, and coordination with internal departments.

The expected salary is approximately ₹4.5–₹8.0 LPA. Candidates with relevant customer service experience and strong communication and troubleshooting skills can apply through the official CSG careers portal.