Concentrix is hiring freshers and experienced candidates for the Representative, Operations role in Hyderabad. Candidates with a graduate or undergraduate degree in any discipline, depending on the job requirements, can apply for this opportunity.
The role involves handling customer interactions through calls, emails, chats, and online channels, resolving customer queries, providing technical or customer support, and maintaining customer satisfaction. Candidates with good communication skills, basic computer knowledge, and customer service skills can consider this opportunity.
Concentrix Representative Operations 2026
| DetailsInformation | Information |
|---|---|
| Company | Concentrix |
| Job Role | Representative, Operations |
| Qualification | Graduate / Undergraduate in Any Discipline |
| Experience | Freshers / Any Experience |
| Freshers Eligible | Yes |
| Salary | ₹2.5 – ₹4.5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Requisition ID | R1367169 |
| Application Mode | Online |
Concentrix Representative Operations Job Description
Concentrix is looking for candidates for the Representative, Operations position in Hyderabad. The selected candidates may work in customer service or technical support processes and interact with customers through calls, emails, chats, or other online communication channels.
The role requires candidates to understand customer requirements, provide suitable solutions, maintain accurate customer information, and ensure a professional customer experience.
Depending on the client program, candidates may also be required to handle complex queries, troubleshoot routine issues, and escalate problems to the appropriate team when necessary.
Roles and Responsibilities
- Understand customer requirements and provide appropriate solutions.
- Handle customer interactions through calls, emails, chats, or online channels.
- Listen carefully to customer concerns and demonstrate empathy.
- Maintain a courteous, friendly, and professional approach.
- Provide customer service or technical support based on the assigned process.
- Maintain knowledge of client products and services.
- Update customer account information accurately when required.
- Track and retrieve information using available systems.
- Work toward customer satisfaction and assigned KPIs.
- Use available tools and resources to resolve customer issues.
- Recommend additional products or services when required.
- Escalate complex issues to senior staff or appropriate teams.
- Confirm that customers understand the solution provided.
- Handle customer queries independently wherever appropriate.
Qualifications & Skills
- Graduate or undergraduate in any discipline, depending on the assigned requirement.
- Freshers and experienced candidates can apply.
- Good written and spoken English communication skills.
- Basic computer and PC knowledge.
- Strong customer service skills.
- Good computer navigation skills.
- Strong attention to detail.
- Ability to multitask effectively.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing requirements.
- Ability to work in a fast-paced environment.
- Willingness to work in rotational shifts.
Work Environment
This is a Work From Office opportunity based in Hyderabad. Selected candidates will work with customers through different communication channels depending on the assigned client process.
Candidates should be comfortable working in a fast-paced environment and may be required to work in rotational shifts. Some programs may involve customer service, technical support, or content moderation responsibilities.
Salary Details
The official Concentrix job listing does not disclose a specific salary amount for this position.
The expected salary is approximately ₹2.5 LPA to ₹4.5 LPA, based on typical entry-level Representative/Customer Operations roles in Hyderabad. This is an estimated range and the actual compensation may vary based on the candidate’s profile, process, experience, and company policies.
Concentrix Job Location Details
Location: Unit No. 601, 6th Floor, Maximus Building 2A, Hyderabad, Telangana.
Candidates should verify the exact reporting location, shift timings, and other employment details with Concentrix during the recruitment process.
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How To Apply For Concentrix Representative Operations
- Click on the Apply Here button provided below.
- Visit the official Concentrix careers page.
- Search for Representative, Operations – Hyderabad.
- Verify the requisition ID R1367169.
- Review the eligibility criteria and job requirements.
- Complete the online application form.
- Upload your updated resume and required documents.
- Review all information before submitting the application.
- Submit the application through the official Concentrix careers portal.
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Concentrix Representative Operations Interview Questions & Answers
1. Tell me about yourself.
Answer: I am a graduate with good communication and computer skills, and I am interested in starting my career in customer service and operations.
2. Why do you want to join Concentrix?
Answer: I want to join Concentrix because it offers opportunities to develop customer service, communication, and professional skills.
3. What is customer service?
Answer: Customer service means understanding customer needs and providing quick, accurate, and professional solutions.
4. How would you handle an angry customer?
Answer: I would listen patiently, understand the issue, apologize when appropriate, and provide the best possible solution.
5. What would you do if you do not know the answer to a customer query?
Answer: I would verify the information using available resources or consult the appropriate team before giving the customer an accurate response.
6. What is multitasking?
Answer: Multitasking is the ability to manage multiple tasks efficiently while maintaining accuracy and quality.
7. Are you comfortable working in rotational shifts?
Answer: Yes, I am comfortable working in rotational shifts according to business requirements.
8. What are your strengths?
Answer: My strengths are communication, patience, adaptability, problem-solving, and willingness to learn.
9. How do you handle work pressure?
Answer: I prioritize tasks, stay organized, remain calm, and focus on completing each task accurately.
10. Why should we hire you?
Answer: You should hire me because I have good communication skills, a positive attitude, basic computer knowledge, and a strong willingness to learn.
About Concentrix
Concentrix is a global technology and services company that provides customer experience, business process, technical support, and digital solutions to organizations across different industries.
The company works with clients across areas such as customer service, technical support, digital operations, analytics, and business services. Concentrix operates through teams across multiple locations and provides career opportunities for both freshers and experienced professionals.
Final Summary
Concentrix is hiring freshers and experienced candidates for the Representative, Operations role in Hyderabad. Candidates with a graduate or undergraduate qualification, depending on the specific requirement, can apply for this opportunity.
The role focuses on customer service, technical support, handling customer queries, resolving issues, and maintaining customer satisfaction through calls, emails, chats, and online channels.
The expected salary is approximately ₹2.5–₹4.5 LPA, although the official job listing does not disclose a fixed salary. Candidates with good communication skills, basic computer knowledge, problem-solving ability, and willingness to work in rotational shifts can consider applying for this opportunity.
