Flipkart Process Hiring 2026: Customer Service Executive Jobs in Kolkata, Hyderabad & Bengaluru

Flipkart Process Hiring Are you looking for customer service jobs in 2026? Ayka Communication has posted a recruitment opportunity for the Customer Service Executive / Customer Support Executive – Flipkart Process (Blended Process). The job listing mentions opportunities for candidates with 0–2 years of experience, including freshers, across Kolkata, Hyderabad, and Bengaluru.

This opportunity is suitable for candidates interested in voice process, chat support, customer service, and BPO careers. Applicants should have good communication skills in Hindi and English and be comfortable working in rotational shifts.

According to the supplied job listing, the advertised salary range is ₹2 lakh to ₹4.5 lakh per annum, and the role is listed as full-time and permanent. Candidates should carefully check the working arrangement with the recruiter because the listing summary mentions hybrid work, while the detailed description specifies work from the office.

Read the complete job details, eligibility requirements, responsibilities, working conditions, and application instructions below before applying.

Flipkart Customer Service Executive Recruitment 2026 – Overview

Note: Job information can change. Confirm the current vacancy, salary structure, work location, and eligibility with the recruiter before accepting an offer.

About the Hiring Organisation

Flipkart Process Hiring Ayka Communication is identified as the hiring organisation in the supplied job advertisement. The company description on the listing presents it as a recruitment and human resources services provider focused on manpower and recruitment services.

The advertised position is associated with a Flipkart customer service process. However, candidates should distinguish between the organisation posting the vacancy and the client or process the employee may support.

Before joining, ask the recruiter to confirm the employing legal entity, client assignment, office address, payroll arrangement, and employment terms. The job title alone does not establish that the candidate would be directly employed by Flipkart.

Job Description: Customer Service Executive – Blended Process

The advertised position involves customer service through voice calls and chat. A blended process generally refers to a role where employees may handle more than one support channel, such as telephone conversations and online customer messages.

Customer service executives help customers understand products or services, respond to queries, and guide them through appropriate solutions. They may also document customer interactions and follow the process guidelines provided by their team.

The listing describes a premium voice/chat process for the enterprise business of a telecom partner. It therefore refers to a customer service assignment associated with a partner’s enterprise business, rather than clearly establishing that all responsibilities involve Flipkart retail orders.

Candidates should ask the recruiter which customers, products, and services they will support and whether the role is primarily inbound, outbound, chat-based, or a combination of these channels.

Roles and Responsibilities

1. Handle Customer Calls and Chat Queries

Customer Service Executives may communicate with customers over voice calls or chat platforms. The objective is to understand the customer’s concern and provide an accurate, professional response.

Typical activities may include:

• Listening carefully to customer questions.
• Understanding the issue before suggesting a solution.
• Explaining relevant product or service information.
• Communicating clearly in Hindi and English.
• Maintaining a polite and professional tone.
• Following the instructions and procedures applicable to the process.

The precise allocation of voice and chat work should be confirmed during the recruitment process.

2. Understand Customer Requirements

A customer may contact a support team for information, assistance, or clarification. The executive must ask relevant questions to understand the request before proceeding.

This requires patience, attentive listening, and the ability to explain information in simple language. Candidates should be prepared to communicate with different types of customers and handle repetitive questions professionally.

3. Provide Appropriate Customer Support

Customer support employees help customers navigate their concerns and identify the appropriate next steps.

Depending on the process, this could involve providing information, explaining procedures, checking available records, or directing a concern to the appropriate team. Candidates should follow approved procedures rather than making promises or offering solutions beyond their authority.

4. Maintain Professional Communication

Hindi and English communication skills are explicitly identified as mandatory in the job description.

Employees may need to explain information verbally and respond to written messages. Good grammar, clear sentence formation, appropriate tone, and the ability to understand customer concerns are valuable in both voice and chat work.

Candidates can prepare by practising common customer service conversations in both languages.

5. Follow Process Guidelines

Customer service operations generally use defined procedures to maintain consistency and service quality. Employees may be expected to follow scripts, workflow instructions, documentation standards, and escalation procedures.

The specific process requirements will depend on the assignment. Candidates should ask about the training provided before handling live customer interactions.

6. Work Towards Service Expectations

Customer support roles may measure performance through service quality, customer feedback, productivity, attendance, and adherence to process requirements.

The supplied listing does not provide the exact performance metrics for this vacancy. Applicants can ask about the targets, quality evaluation process, and training period during the interview.

Eligibility Criteria

Educational Qualification

The listing identifies Any Graduate under the education section.

Candidates who have completed a recognised undergraduate degree may consider applying, subject to the recruiter’s current eligibility requirements.

The advertisement also states that freshers can apply. However, one line in the responsibilities mentions relevant chat or voice customer service experience as a mandate for graduates. These statements appear inconsistent.

Therefore, freshers should confirm whether the particular vacancy accepts candidates without prior experience before proceeding.

Work Experience

The advertised experience range is 0–2 years.

This range suggests that the role may be relevant to entry-level applicants and candidates with some previous customer service experience. Nevertheless, the contradictory experience statement in the description means eligibility should be confirmed directly.

Applicants with prior experience in customer support, voice process, chat support, BPO, or customer care can highlight relevant work during the interview.

Language Requirements

The two mandatory languages mentioned are:

• Hindi: Ability to understand customer queries and communicate responses.
• English: Ability to understand instructions and communicate professionally.

Candidates should be comfortable switching between Hindi and English as required by the process.

Shift Flexibility

Applicants must be willing to work in rotational shifts. The listing specifies 24/7 rotational shifts, meaning the work schedule may vary according to business requirements.

Candidates should confirm the shift timings, night-shift requirements, transportation arrangements, and any applicable policies before accepting an offer.

Availability for Rotational Weekly Offs

The advertisement specifies six working days per week with one rotational weekly off. Sunday is not guaranteed to be a fixed day off.

Applicants should ensure that this schedule suits their personal commitments and travel arrangements.

Ability to Commute

The detailed description states that candidates should be comfortable travelling to the office independently.

Because the listing’s summary and detailed description differ on work arrangement, confirm the actual reporting location and whether the role is fully office-based or has a hybrid schedule.

Salary Details: ₹2 LPA to ₹4.5 LPA

The supplied Naukri listing advertises a salary range of ₹2 lakh to ₹4.5 lakh per annum.

The actual compensation offered to an individual candidate may depend on the employer’s pay structure, experience, interview outcome, and applicable terms. The listing does not provide a detailed breakdown of fixed pay, variable pay, incentives, or deductions.

Before accepting an offer, ask the recruiter to clarify:

• Annual CTC and monthly gross salary.
• Expected monthly in-hand salary.
• Fixed and variable compensation.
• Whether incentives are included in the advertised CTC.
• Applicable statutory deductions and benefits.
• Any conditions attached to performance-linked payments.

Do not assume that the maximum advertised salary will be offered to every candidate. Request the written compensation structure and review the offer letter carefully.

Job Locations

The listing names three cities for this recruitment opportunity.

Kolkata

Candidates interested in customer service and BPO jobs in Kolkata can check whether the recruiter has openings at a local office. Confirm the exact work address, reporting requirements, and commute options before attending an interview.

Hyderabad

Applicants looking for customer support jobs in Hyderabad should verify the current vacancy and office location with the recruiter. Confirm the shift schedule and transport arrangements, particularly if rotational or night shifts are involved.

Bengaluru

Candidates seeking customer service executive jobs in Bengaluru can check whether the vacancy is open at the location that suits them. Ask about the office address, work arrangement, and joining requirements before making travel or relocation plans.

Important: The listing identifies all three cities, but candidates should not assume that every location has identical openings, salary terms, or working arrangements.

Work From Office or Hybrid?

There is a discrepancy in the supplied advertisement:

• The summary section labels the work arrangement as Hybrid.
• The detailed job description explicitly says Work From Office.

Candidates should not treat the position as a confirmed work-from-home opportunity. Contact the recruiter to establish the actual arrangement before applying or accepting an offer.

If office attendance is mandatory, ask whether the employer requires attendance every working day and whether any hybrid arrangement is available after training.

Working Days and Rotational Shifts

The listing states that the position follows a six-day working week with one rotational weekly off. It also mentions 24/7 rotational shifts.

This means candidates should be prepared for a schedule that may not follow a standard Monday-to-Friday, daytime pattern.

Before joining, clarify:

1. The available shift timings.
2. Whether night shifts are compulsory.
3. How shift rotations are communicated.
4. Whether the weekly off changes every week.
5. Whether Sunday or public holidays may be working days.
6. Whether any company transport is provided.
7. The attendance and leave policies.

Understanding these requirements in advance can help candidates make an informed decision about the role.

Skills That Can Help You Succeed

The listing specifically highlights Hindi and English communication. The following additional abilities can be useful in customer service work, although they should not be interpreted as extra mandatory requirements unless the recruiter confirms them.

Communication: Explain information clearly and listen carefully to customers.

Patience: Remain calm and professional during difficult conversations.

Problem-solving: Understand a concern and identify an appropriate next step.

Attention to detail: Record information accurately and follow instructions.

Typing and written communication: Useful when responding to customers through chat.

Time management: Handle assigned work while meeting process expectations.

Adaptability: Adjust to rotational shifts, changing workloads, and different customer concerns.

Teamwork: Work with colleagues and supervisors when an issue requires additional assistance.

How Freshers Can Prepare

Candidates entering the BPO or customer service industry for the first time can prepare by practising the basics before the interview.

Practise a Self-Introduction

Prepare a short introduction that covers your educational background, communication abilities, relevant skills, and interest in customer service.

Keep it natural and concise. Avoid memorising a long speech that sounds unnatural.

Practise Customer Scenarios

Prepare for simple situations such as a customer asking for information, expressing dissatisfaction, or requesting assistance.

A useful response structure is:

1. Listen carefully.
2. Acknowledge the concern.
3. Ask clarifying questions.
4. Explain the available next steps.
5. Confirm that the customer understands the response.

Improve Hindi and English Communication

Practise explaining everyday topics in both languages. For chat-based responsibilities, also work on spelling, grammar, sentence structure, and concise written responses.

Understand the Job Conditions

Be ready to discuss whether you can work rotational shifts, attend the office, and follow a six-day schedule. Answer honestly so that you and the recruiter can determine whether the position is suitable.

Keep Your Documents Ready

Depending on the employer’s requirements, you may be asked to provide a résumé, educational certificates, identification, and other onboarding documents. Share sensitive information only through legitimate recruitment and onboarding channels.

How to Apply for Flipkart Process Customer Service Executive Jobs

Interested candidates can review the vacancy using the original Naukri listing supplied for this article.

Application steps:

1. Open the job listing using the link below.
2. Read the complete job description and eligibility criteria.
3. Confirm whether freshers are eligible, given the conflicting experience statements.
4. Verify the salary range and exact work arrangement.
5. Check whether the vacancy is available in Kolkata, Hyderabad, or Bengaluru.
6. Review the rotational shift and six-day work requirements.
7. Sign in to Naukri if required.
8. Submit your application through the available application option.
9. Monitor your application status and respond to legitimate recruiter communications.

Apply Here: Click here

The listing details may change or the vacancy may close. Check the application page for the latest information.

Questions to Ask the Recruiter Before Joining

A few details in the advertisement require clarification. Asking the following questions can help avoid misunderstandings:

• Is this position directly with Ayka Communication or another employing entity?
• Is the actual assignment related to Flipkart or the enterprise business of a telecom partner?
• Can freshers without prior voice or chat experience apply?
• Is the work arrangement hybrid or strictly work from office?
• What is the exact office address for the selected city?
• What is the fixed salary and expected monthly in-hand amount?
• Are there incentives, and how are they calculated?
• What are the shift timings and weekly-off arrangements?
• Is company transport available for late-night shifts?
• What documents are required for onboarding?

Confirm important employment terms in writing before making a final decision.

Frequently Asked Questions (FAQs)

1. Is Ayka Communication hiring for the Flipkart Process in 2026?

The supplied Naukri advertisement lists a Customer Service Executive / Customer Support Executive opening for the Flipkart Process. Check the application page to confirm whether applications are still being accepted.

2. What is the job role?

The advertised role is Customer Service Executive / Customer Support Executive in a voice, chat, or blended customer service process.

3. Can freshers apply?

The listing says freshers can apply and gives an experience range of 0–2 years. However, another line mentions relevant voice or chat experience as mandatory. Freshers should confirm their eligibility with the recruiter.

4. What qualification is required?

The education section specifies Any Graduate. Confirm whether the recruiter accepts your particular degree and graduation status.

5. What is the advertised salary?

The supplied listing advertises ₹2 lakh to ₹4.5 lakh per annum. The exact salary offered to an individual candidate is not specified.

6. Where are the jobs located?

The advertised locations are Kolkata, Hyderabad, and Bengaluru. Confirm the specific office location and availability with the recruiter.

7. Is this a work-from-home job?

The detailed description says work from office, while the summary labels the arrangement hybrid. It is not confirmed as a work-from-home job. Verify the actual arrangement before applying.

8. Which languages are required?

Hindi and English communication are listed as mandatory.

9. Are rotational shifts required?

Yes. The description mentions 24/7 rotational shifts. Candidates should confirm exact timings and night-shift requirements.

10. How many days per week will employees work?

The supplied description states six working days per week with one rotational weekly off. Sunday is not guaranteed to be a fixed off day.

11. Is the job full-time?

The supplied listing identifies the employment type as full-time and permanent. Verify the final terms in the offer letter.

12. Are both male and female candidates eligible?

The advertisement states that both male and female candidates can apply.

13. How do I apply?

Open the original Naukri job listing, review the requirements, and submit your application through the available application option.

14. Are there 100 openings?

The listing displayed 100 openings when the supplied details were captured. Vacancy counts can change, so check the live listing for the current number.

15. Should I pay a fee to get this job?

Do not pay an individual or unverified intermediary who promises guaranteed selection. Verify the recruiter and employer independently, and request official written information about any legitimate charges before proceeding.

Final Words

The Flipkart Process Customer Service Executive opening listed by Ayka Communication may be worth considering for candidates interested in voice, chat, and blended-process customer support roles in Kolkata, Hyderabad, or Bengaluru.

The advertisement states a salary range of ₹2–4.5 LPA and an experience range of 0–2 years, with freshers mentioned as eligible. However, the experience requirement and work arrangement are not fully consistent across the listing. Candidates should confirm these details, along with the exact employing entity, salary structure, shift schedule, and office location, before accepting an offer.

If the conditions suit your needs, review the original Naukri advertisement and apply through the available official application route.