Wipro is hiring candidates for the Associate Analyst Process role in Pune. Candidates who have completed any graduate degree can apply for this opportunity. Both freshers and experienced candidates may be eligible, making this a potential opportunity for graduates looking to start or develop their careers in customer support and process operations.
The role involves handling customer queries through telephone and email, troubleshooting issues, maintaining accurate records, and providing timely resolutions according to established service-level agreements (SLAs). Candidates with good communication, problem-solving, and customer service skills may find this opportunity suitable.
Wipro Recruitment Hiring Graduates 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate Analyst Process |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Freshers Eligible | Yes |
| Salary | ₹3.00 – ₹5.50 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per company requirements |
| Location | Pune, Maharashtra |
| Batch | Not Mentioned |
| Last Date | ASAP |
Wipro Associate Analyst Process Job Description
Wipro is looking for candidates to join its process operations team as Associate Analyst Process professionals. The selected candidates will handle incoming customer requests, provide product-related support, troubleshoot issues, and ensure that customer queries are resolved professionally and efficiently.
The role requires candidates to communicate with clients through telephone and email, record customer information, track queries, and follow standard operating procedures. Candidates will also use internal knowledge bases and support resources to identify suitable solutions and maintain service quality.
Roles and Responsibilities
- Handle incoming customer support requests through telephone and email.
- Record customer details, including name, department, contact information, and the nature of the issue.
- Update availability in the designated RAVE system to support productivity tracking.
- Record, track, and document customer queries and troubleshooting steps.
- Follow established processes and procedures to resolve customer issues.
- Resolve queries according to service-level agreements (SLAs).
- Access internal knowledge bases, resources, and frequently asked questions to identify appropriate solutions.
- Learn relevant product details to improve customer interactions and troubleshooting.
- Analyze call logs to identify recurring issues and trends.
- Maintain and update self-help documentation to help customers resolve common issues.
- Guide customers through step-by-step solutions.
- Assist clients with product menus, navigation, and feature-related questions.
- Maintain accurate records of customer interactions according to company guidelines.
- Process and record incoming calls and emails using designated tracking software.
Qualifications & Skills
- Candidates should have completed any graduate degree.
- Freshers and experienced candidates may apply, subject to the official eligibility criteria.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to understand customer concerns and provide appropriate solutions.
- Basic computer knowledge and familiarity with email applications.
- Ability to document customer interactions accurately.
- Good analytical and troubleshooting skills.
- Ability to follow standard operating procedures and service-level agreements.
- Willingness to work according to project and business requirements.
- Ability to communicate professionally with customers and internal teams.
Work Environment
The position is based in Pune, Maharashtra. The role focuses on customer support, process operations, query resolution, and maintaining service quality.
Candidates should be comfortable working with customer support systems, handling multiple queries, maintaining records, and following established procedures. The specific work mode and shift requirements should be confirmed in the official job posting.
Salary Details
The expected salary for the Wipro Associate Analyst Process role is approximately ₹3.00 LPA to ₹5.50 LPA.
This is an estimated salary range for the role and is not an officially confirmed compensation range from Wipro. The actual salary may vary depending on the candidate’s qualifications, experience, location, project requirements, and company policies.
How To Apply For Wipro Recruitment Hiring Graduates
- Click on the Apply Here link provided below.
- Visit the official Wipro careers page or recruitment portal.
- Search for the Associate Analyst Process role in Pune.
- Review the eligibility criteria and job responsibilities.
- Create an account or log in if required.
- Complete the application form with accurate details.
- Upload your updated resume and any required documents.
- Verify all the information before submitting your application.
- Submit your application and monitor your registered email for recruitment updates.
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Important Note While Applying For Jobs
Candidates should carefully read the official job description and eligibility requirements before applying. If your resume is shortlisted, recruitment updates and interview details may be communicated through your registered email address.
Keep checking your inbox and spam folder for updates regarding the selection process. Apply only through a verified recruitment link and provide accurate information in your application.
About Wipro
Wipro Limited is a global information technology, consulting, and business process services company headquartered in India. The company provides technology solutions, consulting services, digital transformation, engineering, and business process support to clients across multiple industries.
Wipro works with organizations to improve business operations through technology, process optimization, and customer-focused services. It offers career opportunities across technology, customer support, consulting, and business operations.
Final Summary
Wipro is recruiting for the Associate Analyst Process role in Pune, Maharashtra. Candidates with any graduate degree may be eligible to apply, and the opportunity is listed for freshers and experienced applicants.
The role involves handling customer queries, providing product support, troubleshooting issues, maintaining records, and following established service-level agreements. The batch requirement has not been specified, and the application deadline is listed as ASAP.
The expected salary is approximately ₹3.00–₹5.50 LPA, subject to confirmation. Candidates should check the official Wipro careers listing for the application link, eligibility requirements, and latest recruitment details before applying.
