Wipro is hiring candidates for the Process Associate position in Kolkata, West Bengal. This opportunity is suitable for freshers and experienced candidates interested in customer support, claims processing, transaction management, and resolving client queries.
Candidates should have strong analytical skills, good English comprehension, computer typing skills, and the ability to work in rotational shifts, including 24/7 schedules as required by the business.
Wipro Recruitment 2026 – Job Details
| Particulars | Details |
|---|---|
| Company | Wipro Limited |
| Job Role | Process Associate |
| Job Category | Associate |
| Qualification | Undergraduate or Graduate Degree in Business or any discipline, subject to exclusions |
| Experience | Freshers or Experienced |
| Job Location | Kolkata, West Bengal |
| Work Schedule | 24/7 shifts as per business requirements |
| Mandatory Skill | Claims Processing |
| Typing Speed | 30 WPM with 90% accuracy |
| Salary | Not disclosed in the official job description |
| Posting Start Date | October 23, 2026 |
| Job Type | As specified in the official listing |
Job Description
The Process Associate will support business operations by managing transactions according to quality standards, handling customer queries, documenting issues, and providing effective resolutions.
The role involves responding to client requests through telephone calls and emails, maintaining records, following standard operating procedures, meeting service-level agreements (SLAs), and escalating unresolved issues to the appropriate team leaders.
Roles and Responsibilities
- Handle incoming customer requests through calls and emails professionally.
- Record and track customer queries, issues, and resolutions.
- Resolve client queries according to established processes and SLAs.
- Maintain accurate customer information and transaction records.
- Use internal knowledge bases and FAQs to support problem resolution.
- Diagnose customer issues and guide users through step-by-step solutions.
- Escalate complex or unresolved problems to team leaders.
- Maintain call logs and identify recurring customer issues.
- Participate in product training and continuous learning.
- Follow client requirements, service agreements, and quality standards.
Eligibility Criteria
Educational Qualification
- Undergraduate or graduate degree in Business or any discipline, as specified in the listing.
- The job description explicitly states that B.Sc. IT, MBA, and B.E. candidates are not eligible.
Required Skills
- Strong analytical and problem-solving skills.
- Good English comprehension.
- Computer typing speed of 30 WPM with 90% accuracy.
- Ability to multitask and use keyboard shortcuts.
- Customer service and communication skills.
- Willingness to work in 24/7 shifts when required.
Experience
- Freshers or experienced candidates can apply, subject to the eligibility requirements.
Salary Details
The official job description provided does not specify the salary package. The ₹3.50–₹4.00 LPA figure mentioned in the initial recruitment details is an expected estimate and has not been confirmed by the official listing.
How to Apply for Wipro Process Associate Recruitment 2026
- Visit the official Wipro careers page using the link below.
- Review the complete job description and eligibility requirements.
- Confirm that your qualification meets the stated criteria.
- Click the application option and complete the required details.
- Submit your application through the official careers portal.
Apply Now: Click Here to Apply for Wipro Process Associate
About Wipro
Wipro Limited is a global technology services and consulting company that provides consulting, engineering, operations, and digital transformation services to clients across industries.
For more details and the latest application status, refer to the official Wipro careers website.
