Accenture is hiring candidates for the Operations New Associate role in Bangalore. Freshers and candidates with up to one year of experience may find this opportunity relevant, subject to the official eligibility requirements. Candidates with a bachelor’s or master’s degree and strong communication skills can review this opening.
The role description provided focuses on IT service desk support, troubleshooting technical issues, documenting incidents, and assisting users through voice, email, chat, and remote desktop tools. Candidates should be comfortable working in rotational shifts, including night shifts, weekends, and public holidays.
Accenture Recruitment 2026
| DetailsInformation | Information |
|---|---|
| Company | Accenture |
| Job Role | Operations New Associate |
| Qualification | Bachelor’s / Master’s Degree |
| Experience | 0–1 Year |
| Freshers Eligible | Yes, subject to eligibility |
| Salary | ₹2.5 – ₹4.5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Bangalore, Karnataka |
| Last Date | ASAP |
| Shift | 24×7 Rotational Shifts |
| Job ID | AIOC-S01672333 |
Accenture Operations New Associate Job Description
Accenture is looking for candidates to support business operations and user service requirements. The supplied role details describe responsibilities related to Level 1 technical support, incident management, troubleshooting, and service desk operations.
Candidates may be required to assist users in resolving technical problems, record interactions in ticketing systems, and coordinate with team members to improve service delivery. The position also requires an understanding of service-level agreements, ticket lifecycles, and common workplace software and hardware issues.
Note: The job title and linked official listing should be checked before applying because the supplied description mentions both Banking Operations Associate and technical support responsibilities, while the official link refers to Learning Operations New Associate.
Roles and Responsibilities
- Provide Level 1 support to users through the IT service desk.
- Troubleshoot and resolve technical issues efficiently.
- Record client interactions, incidents, and resolutions in ITSM tools.
- Work with team members to improve service delivery and user experience.
- Follow incident management procedures and ticket-handling guidelines.
- Use ticketing platforms such as ServiceNow, BMC Remedy, or similar tools.
- Assist with Microsoft 365, MS Office, Active Directory, and general hardware and software issues.
- Monitor ticket progress and follow applicable service-level agreements.
- Support users through voice calls, email, chat, and remote desktop tools.
- Maintain accurate documentation and follow company procedures.
Qualifications & Skills
- Bachelor’s or master’s degree, as applicable to the official job listing.
- Minimum of 15 years of full-time education is specified in the supplied requirements.
- Freshers and candidates with up to one year of experience may be considered.
- Strong verbal communication skills with a clear, professional speaking style.
- Good written communication and email etiquette.
- Strong analytical thinking and problem-solving abilities.
- Customer service orientation and the ability to handle difficult interactions professionally.
- Basic knowledge of IT service desk processes and incident management.
- Familiarity with ServiceNow, BMC Remedy, or other ticketing systems is beneficial.
- Knowledge of Microsoft 365, MS Office, Active Directory, and hardware/software troubleshooting.
- Willingness to work rotational shifts, including night shifts and weekends.
Work Environment
This opportunity is listed for Bangalore, Karnataka, with a work-from-office arrangement described in the supplied information.
The stated shift requirements include 24×7 coverage with rotational shifts of approximately 9.5 hours. Candidates may need to work US or night shifts, weekends, and Indian public holidays according to the roster and business requirements.
Salary Details
The expected salary for the Accenture Operations New Associate role is approximately ₹2.5 LPA to ₹4.5 LPA.
This is an estimated range for an entry-level operations or support position, not an officially confirmed salary range from Accenture. Actual compensation may vary based on the exact role, candidate profile, location, and company policies.
How To Apply For Accenture Recruitment
- Click on the Apply Here link below.
- Visit the official Accenture careers website.
- Review the job title, job description, location, and eligibility requirements.
- Confirm that the official listing matches the position you want to apply for.
- Sign in or create an account if required.
- Complete the application form with accurate details.
- Upload your updated resume and any requested documents.
- Review the application before submitting it.
- Check your registered email for recruitment updates.
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Important Note While Applying For Jobs
Read the official job requirements carefully before applying. The job title and description in the supplied information are inconsistent, so confirm the responsibilities and eligibility criteria on Accenture’s careers portal.
If your application is shortlisted, recruitment communications may be sent to your registered email address. Check your inbox regularly for interview invitations and further instructions.
Selection and Interview Process at Accenture
The recruitment process may vary depending on the specific position and hiring team. Potential stages include:
1. Resume Screening / HR Shortlisting: The recruitment team reviews applications for educational qualifications, communication skills, relevant experience, and role suitability.
2. Technical / Skills Interview: Depending on the actual position, candidates may be assessed on IT support fundamentals, incident management, ticketing systems, troubleshooting, or relevant operations knowledge.
3. Managerial / Operations Round: Candidates may be asked scenario-based questions to assess problem-solving, customer handling, teamwork, and the ability to work under pressure.
4. HR Discussion: The final discussion may cover shift flexibility, work location, availability, compensation, and employment requirements. These stages are indicative and are not guaranteed for every opening.
About Accenture Company
Accenture is a global professional services company specializing in technology services, consulting, and business operations. Its services include strategy and consulting, technology, operations, digital transformation, cloud, and security.
The company works with organizations across industries to improve business processes, adopt new technologies, and develop digital capabilities. Accenture has a global workforce and offers roles across technology, operations, consulting, and business support.
Final Summary
Accenture has a job listing linked to the Operations New Associate title in Bangalore. The supplied information describes support-related responsibilities, rotational shifts, and eligibility for candidates with relevant graduate qualifications.
The expected salary is ₹2.5–₹4.5 LPA, although the actual compensation has not been confirmed by Accenture. Before applying, candidates should verify the exact role title and responsibilities on the official careers page because the provided description includes conflicting job titles and duties.
