Wipro is hiring freshers and experienced candidates for the Associate role in Pune. Candidates who have completed any graduation degree can apply for this opportunity. This is a good opportunity for candidates looking to start or develop their careers in technical support, customer service, and IT operations.
The role involves handling customer queries through phone and email, providing product support, troubleshooting issues, maintaining customer records, and resolving client problems within defined service-level agreements (SLAs). Candidates should have good communication, problem-solving, and customer-handling skills.
Wipro Recruitment Hiring Graduates 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Freshers Eligible | Yes |
| Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Company Requirements |
| Location | Pune, Maharashtra |
| Last Date | ASAP |
| Mandatory Skill | Retail Banking (BA) |
Wipro Associate Job Description
Wipro is looking for candidates to join its team as Associates and provide effective technical support to clients. The selected candidates will be responsible for resolving client issues directly or escalating them to the appropriate teams to ensure that service-level agreements are met.
The role involves handling incoming customer requests through telephone and email, documenting customer information, tracking queries, and providing appropriate solutions. Candidates will also access internal knowledge bases and resources to improve problem resolution and deliver quality customer service.
Associates are expected to follow standard processes, maintain accurate records, understand product features, and communicate professionally with clients throughout the support process.
Roles and Responsibilities
- Handle incoming help requests from clients through telephone and email.
- Respond to customer queries in a courteous and professional manner.
- Record customer information, including name, department, contact details, and the nature of the issue.
- Update availability in the RAVE system to maintain process productivity.
- Record, track, and document customer queries and troubleshooting steps.
- Follow standard processes and procedures to resolve client issues.
- Resolve customer queries according to the service-level agreements (SLAs).
- Access and maintain internal knowledge bases, resources, and frequently asked questions.
- Identify product details to improve customer interactions and troubleshooting.
- Analyze call logs and identify frequently occurring customer issues.
- Maintain and update self-help documents for customers.
- Identify serious customer issues and escalate them to the appropriate team leaders.
- Provide product support and guide customers through step-by-step solutions.
- Maintain accurate records of incoming calls and emails using designated tracking software.
- Follow up with customers and ensure proper resolution of their concerns.
Qualifications & Skills
- Candidates should have completed any graduate degree.
- Freshers and experienced candidates can apply.
- Knowledge of Retail Banking (BA) is mentioned as a mandatory skill in the official job description.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to understand customer problems and provide appropriate solutions.
- Basic computer knowledge and familiarity with software applications.
- Ability to handle customer queries through phone and email.
- Good documentation and record-maintenance skills.
- Ability to follow standard operating procedures and meet service-level agreements.
- Willingness to learn new products, tools, and technologies.
- Ability to work effectively with clients and internal teams.
Work Environment
The position is based in Pune, Maharashtra. Associates will work with clients and internal teams to resolve customer issues and provide product-related support.
The role involves handling customer requests through phone and email, maintaining records, troubleshooting problems, and meeting defined quality and productivity standards.
Candidates should be comfortable working in a customer-focused support environment and following the company’s processes and guidelines.
Salary Details
The expected salary for the Wipro Associate role is approximately ₹3 LPA to ₹5 LPA.
The salary is estimated based on available compensation information for similar Wipro Associate positions in Pune and is not an officially confirmed salary range.
The actual compensation may vary depending on the candidate’s qualifications, experience, skills, interview performance, and company policies.
How To Apply For Wipro Recruitment Hiring Graduates
- Click on the Apply Here button provided below.
- Visit the official Wipro careers page.
- Search for the Associate position in Pune.
- Review the job description and eligibility requirements carefully.
- Create an account or log in to your Wipro careers account.
- Complete the application form with accurate personal and educational details.
- Upload your updated resume and other required documents.
- Verify all the information before submitting your application.
- Submit your application through the official Wipro careers portal.
Wipro Apply Link: Click Here
All Jobs: Click Here
About Wipro Company
Wipro Limited is a leading Indian multinational technology services and consulting company that provides information technology, business process services, consulting, and digital transformation solutions.
The company works with organizations across various industries and helps businesses improve their operations through technology, engineering, cloud computing, and business solutions.
Wipro operates globally and provides opportunities for candidates to develop their professional skills while working on different technology and business processes. The company focuses on innovation, customer satisfaction, and continuous learning.
Final Summary
Wipro is hiring freshers and experienced graduates for the Associate position in Pune, Maharashtra. Candidates with any graduate degree can apply for this opportunity. Knowledge of Retail Banking (BA) is listed as a mandatory skill in the official job description.
The role involves technical support, customer query resolution, troubleshooting, phone and email support, and maintaining customer records.
The expected salary is approximately ₹3–₹5 LPA, although the official job posting does not disclose the compensation. The batch requirement is not mentioned, and the application deadline is listed as ASAP.
Interested candidates can review the job requirements and apply through the official Wipro careers portal.
