Altera Digital Health is inviting applications for the position of Associate Technical Support Consultant in India. This is an entry-level opportunity for fresh graduates interested in technical support, troubleshooting, enterprise applications, and healthcare IT systems.
Candidates with a bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline can apply. Fresh graduates with good technical aptitude and problem-solving skills are encouraged to apply.
The position offers remote work in India, along with training on enterprise healthcare software products and technical support processes.
Altera Digital Health Recruitment 2026 – Job Overview
| Particulars | Details |
|---|---|
| Company | Altera Digital Health |
| Job Role | Associate Technical Support Consultant |
| Job ID | R0046542 |
| Qualification | Bachelor’s Degree |
| Eligible Streams | CS, IT, Computer Engineering, Electronics or related |
| Experience | Freshers / 0–1 Year |
| Location | Remote – India |
| Employment Type | Full-Time |
| Work Mode | Remote |
| Salary | Not Disclosed |
| Shift | Rotational shifts, including possible evenings, nights and weekends |
About Altera Digital Health
Altera Digital Health provides healthcare technology and enterprise software solutions. Its products support healthcare organizations in managing clinical and operational processes.
The Associate Technical Support Consultant role provides an opportunity to learn enterprise healthcare applications and develop technical support skills while working with experienced consultants.
Job Description
Altera Digital Health is looking for a motivated and technically inclined Associate Technical Support Consultant to join its Technical Support team.
The selected candidates will receive training on enterprise healthcare software products and support processes. They will assist customers with technical issues, investigate application problems, and work with senior consultants to resolve reported incidents.
This role offers exposure to enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.
Key Responsibilities
- Provide first-level technical support to customers using enterprise healthcare software applications.
- Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems.
- Review logs, identify error messages, and follow troubleshooting procedures.
- Follow documented SOPs, knowledge articles, and troubleshooting guides.
- Perform basic application configuration, validation, and troubleshooting.
- Collaborate with senior consultants and development, infrastructure, database, and interface teams.
- Maintain accurate case documentation, including troubleshooting steps and resolutions.
- Meet SLA, productivity, quality, and customer satisfaction expectations.
- Participate in knowledge-transfer sessions and continuously improve product knowledge.
- Identify recurring issues and suggest improvements to knowledge articles, SOPs, automation, and support processes.
- Communicate professionally with customers and internal teams through email, chat, and support calls.
- Escalate critical issues and ensure appropriate follow-up until resolution.
Eligibility Criteria
Candidates should meet the following requirements:
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
- Fresh graduates with strong technical aptitude are encouraged to apply.
- Basic understanding of Windows operating systems.
- Knowledge of networking fundamentals.
- Basic understanding of databases and SQL concepts.
- Understanding of application troubleshooting and software support concepts.
- Good analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Willingness to work rotational shifts, including certain weekend on-call coverage.
Required Skills
- Technical troubleshooting
- Problem-solving and analytical thinking
- Windows operating systems
- Networking fundamentals
- Database and SQL concepts
- Application support
- Customer communication
- Incident management
Preferred Skills
The following skills are beneficial but are not mandatory for freshers:
- Basic SQL and database querying
- Windows Server fundamentals
- TCP/IP, DNS, ports, and network connectivity
- ServiceNow or similar ITSM tools
- ITIL fundamentals
- Healthcare IT, EMR, or EHR concepts
- PowerShell, Python, or batch scripting
- AI tools used for troubleshooting and technical support
Salary Details
The official job listing does not disclose the salary or compensation range for this position. Candidates can check the official careers portal for further information.
Work Location and Shift Details
- Location: Remote Pune-Baroda, India (job listing location)
- Work Mode: Remote
- Employment: Full-Time
- Shift: Rotational shifts, including evening/night/weekend coverage based on business requirements.
How to Apply for Altera Digital Health Recruitment 2026
Interested and eligible candidates can apply through the official careers portal.
- Visit the official application link.
- Review the job requirements and eligibility criteria.
- Check the job title: Associate Technical Support Consultant.
- Complete the application form with accurate details.
- Submit your application through the official portal.
Apply Online: Click here
Frequently Asked Questions (FAQs)
1. What is the job role at Altera Digital Health?
The opening is for Associate Technical Support Consultant.
2. Are freshers eligible to apply?
Yes. The provided job description encourages fresh graduates with strong technical aptitude to apply.
3. What is the required qualification?
A bachelor’s degree in Computer Science, IT, Computer Engineering, Electronics, or a related technical discipline.
4. Is this a work-from-home opportunity?
Yes. The listing specifies a remote position in India.
5. What is the experience required?
Freshers and candidates with 0–1 year of experience are considered.
6. What is the salary for this position?
The salary has not been disclosed in the provided job listing.
7. Are rotational shifts required?
Yes. Candidates should be flexible to work rotational shifts, including evening/night shifts and certain weekend on-call coverage.
