Accenture is hiring candidates for the position of Customer Service New Associate in Hyderabad. This opportunity is suitable for graduates looking to begin their careers in customer service, content moderation, and responsible AI operations.
Candidates with any graduation degree and 0–1 year of experience can apply. The role involves reviewing online content, evaluating AI-generated responses, identifying policy violations, and helping maintain a safe digital environment.
Accenture Customer Service New Associate – Job Overview
| Particulars | Details |
|---|---|
| Company | Accenture |
| Job Role | Customer Service New Associate |
| Job ID | AIOC-S01667422 |
| Qualification | Any Graduation |
| Experience | 0–1 Year |
| Location | Hyderabad |
| Employment Type | Full-Time |
| Skill | Language Translation – Customer Service |
| Language Requirement | Hindi – Elementary |
| Salary | Not Disclosed |
About Accenture
Accenture is a global professional services company offering services across strategy, consulting, technology, operations, digital, cloud, and security. The company works with clients across multiple industries and countries.
Job Description
Accenture is looking for a Customer Service New Associate to join its Trust and Safety team, which supports content moderation and Responsible AI operations.
The selected candidates will review user profiles, audio, videos, and text-based content. They may also investigate, escalate, and resolve issues reported by users or flagged by automated systems.
The role involves evaluating AI systems and platforms to improve online content quality, safety, and integrity.
Important: This role may involve exposure to disturbing or objectionable content, including graphic, violent, sexual, or other sensitive material. Candidates should be comfortable working in this environment and possess strong resilience and coping skills.
Key Responsibilities
- Review, classify, and remove online content according to client guidelines.
- Analyze user profiles, audio, videos, and text-based content.
- Investigate and resolve content-related issues.
- Escalate complex cases to the broader Trust and Safety team.
- Understand and follow changing client policies and guidelines.
- Evaluate AI-generated responses for appropriateness and policy compliance.
- Develop prompt strategies to test large language models on different topics.
- Analyze AI responses, including refusals and disclaimers.
- Identify potential shortcomings in generative AI systems.
- Collaborate with team members on responsible AI and content moderation practices.
- Contribute to best practices and guidelines for content moderation and AI governance.
Eligibility Criteria
Candidates should meet the following requirements:
- Any graduation degree.
- 0–1 year of experience.
- Basic Hindi language ability (elementary level).
- Strong critical thinking and decision-making skills.
- Ability to analyze information from multiple sources.
- Resilience and the ability to handle sensitive content.
Required Skills
- Customer service
- Content moderation
- Critical thinking
- Analytical skills
- Decision-making
- Responsible AI awareness
- Internet and social media platform familiarity
- Communication and teamwork
- Cultural awareness
Salary Details
Accenture has not disclosed the salary for this position in the provided job listing. Candidates can check the official careers portal for compensation details.
Job Location and Work Details
- Location: Hyderabad, Telangana
- Employment Type: Full-Time
- Experience: 0–1 Year
- Language: Hindi – Elementary
The provided listing does not specify the work mode or shift timings.
How to Apply for Accenture Recruitment 2026
Interested and eligible candidates can apply through Accenture’s official careers portal.
- Visit the official Accenture job listing.
- Review the eligibility criteria and job responsibilities.
- Check Job ID: AIOC-S01667422.
- Click on the Apply for this job option.
- Complete the application and submit your details.
Apply Online: Click here
Official Job Details: https://www.accenture.com/in-en/careers/jobdetails?id=AIOC-S01667422_en
Important Note
This role is part of Accenture’s Trust and Safety operations. Candidates may encounter sensitive or disturbing online content while performing their responsibilities. Review the job description carefully before applying.
Frequently Asked Questions (FAQs)
1. What is the job role at Accenture?
Customer Service New Associate.
2. What is the required qualification?
Any graduation degree.
3. What is the experience required?
0–1 year of experience.
4. Where is the job location?
Hyderabad, Telangana.
5. Is Hindi required?
The listing specifies Hindi at an elementary level.
6. What is the salary?
Salary details are not disclosed in the provided listing.
7. What type of work is involved?
The role involves content moderation, reviewing online content, evaluating AI-generated responses, and supporting Trust and Safety operations.
