Salesforce is hiring candidates for the System Analyst role in India. Candidates with a Bachelor’s Degree, BBA, or MBA can apply for this opportunity. Both freshers and candidates with up to 3 years of experience are eligible based on the provided job details.
The role involves enterprise IT systems support, Salesforce platform administration, incident management, troubleshooting, escalation handling, and root-cause analysis. Candidates with knowledge of Salesforce administration, Flow, data management, SQL, Python, and enterprise IT processes can explore this opportunity.
Salesforce Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Salesforce |
| Job Role | System Analyst |
| Qualification | Bachelor’s Degree / BBA / MBA |
| Experience | 0–3 Years |
| Freshers Eligible | Yes |
| Salary | ₹3 – ₹12 LPA (Expected) |
| Job Type | Full-Time |
| Location | Hyderabad, Bangalore, India |
| Eligible Batches | 2026, 2025, 2024, 2023, 2022 |
| Required Skills | Salesforce Administration, Flow, SQL, Python |
| Certifications | Salesforce Administrator, Advanced Administrator, Platform App Builder |
Salesforce System Analyst Job Description
Salesforce is looking for candidates for the System Analyst position to support enterprise IT operations and maintain high standards of service quality. The selected candidates will work with internal teams, engineering partners, and stakeholders to manage technical issues, investigate incidents, and ensure smooth platform operations.
The role requires knowledge of Salesforce native functionality, platform administration, system troubleshooting, and enterprise support processes. Candidates should be capable of handling escalations, managing incidents, investigating recurring issues, and coordinating with different teams across multiple time zones.
The position also involves working with declarative tools such as Salesforce Flow and validation rules, managing data-related issues, maintaining service management processes, and contributing to platform stability.
Roles and Responsibilities
Escalation Management & Incident Response
- Own escalations related to cases, investigations, and technical issues across teams and time zones.
- Set priorities and route issues to the appropriate engineering, SRE, or vendor teams.
- Coordinate with stakeholders and ensure escalated issues progress towards resolution.
- Manage follow-the-sun handoffs between Mexico City, Dublin, and Hyderabad.
- Track escalation trends, including case volume, recurring issues, response times, and resolution times.
- Act as an escalation point for Tier-2 analysts handling complex cases.
- Participate in incident response by assessing impact and coordinating with relevant teams.
- Work alongside Incident Command to manage case intake and stakeholder communication.
- Monitor service-level agreements, including First Response Time (FRT), Next Response Time (NRT), and Average Resolution Time (ART).
- Help improve investigation processes and escalation management practices.
- Identify recurring SLA issues and recommend improvements to team leads.
Problem Management & RCA Ownership
- Own root-cause analysis for application bugs and recurring system failures.
- Investigate technical problems and work towards verified solutions.
- Troubleshoot complex declarative and low-code Salesforce issues.
- Recommend code-level fixes to engineering partners when required.
- Identify technical debt and recommend improvements to platform stability.
- Maintain proper investigation records and ensure recurring issues are addressed.
- Coordinate with engineering teams to implement long-term solutions.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Business, or equivalent experience.
- 0–3 years of hands-on experience in platform support, systems administration, or implementation within an enterprise IT environment.
- Strong knowledge of Salesforce native functionality and best practices.
- Experience managing escalations across multiple teams and time zones.
- Knowledge of Salesforce declarative tools, including Flow and validation rules.
- Experience with data loading and troubleshooting complex data and configuration issues.
- Working knowledge of service management practices, including incident, problem, and change management.
- Understanding of the Software Development Life Cycle (SDLC).
- Ability to create lightweight processes, Standard Operating Procedures (SOPs), and reference manuals.
- Strong written and verbal communication skills.
- Ability to work independently in a distributed global team.
Work Environment
The System Analyst position is available in Hyderabad and Bangalore, India. The role involves working with a distributed global team and coordinating with colleagues across different geographical locations and time zones.
Candidates should be comfortable handling technical escalations, collaborating with engineering teams, managing incidents, and supporting enterprise IT systems.
Salary Details
The expected salary for the Salesforce System Analyst role is approximately ₹3 LPA to ₹12 LPA.
This is an estimated salary range and is not an officially confirmed compensation range from Salesforce. Actual salary may vary depending on the candidate’s technical skills, certifications, experience, job location, and company compensation policies.
How To Apply For Salesforce System Analyst
- Click on the Apply Here button provided below.
- Visit the official Salesforce careers website.
- Search for the System Analyst job opening.
- Review the eligibility criteria and required certifications.
- Create an account or log in if you already have one.
- Complete the application form with accurate information.
- Upload your updated resume and relevant certification details.
- Review all the information entered in the application.
- Submit your application through the official Salesforce careers portal.
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About Salesforce
Salesforce is a leading global technology company known for its cloud-based customer relationship management (CRM) platform and enterprise software solutions.
The company provides products and services that help businesses manage customer relationships, sales, marketing, customer service, analytics, and application development. Salesforce also offers artificial intelligence solutions, automation tools, and cloud-based enterprise technologies.
With products such as Salesforce CRM, Agentforce, Data 360, Tableau, and its developer platform, the company helps organizations improve productivity, automate business processes, and deliver better customer experiences.
Final Summary
Salesforce is hiring for the System Analyst position in Hyderabad and Bangalore. Candidates with a Bachelor’s Degree, BBA, or MBA can apply for this opportunity. The hiring information mentions eligibility for freshers and candidates with up to 3 years of experience.
The role focuses on Salesforce platform administration, incident response, technical escalations, troubleshooting, root-cause analysis, and enterprise IT support.
Candidates with knowledge of Salesforce Administration, Flow, Apex, Python, SQL, Data 360, Agentforce, and Tableau may find this opportunity relevant.
The expected salary is ₹3–₹12 LPA. Interested candidates should review the official Salesforce careers page and verify the required certifications and eligibility conditions before applying.
