Rackspace Technology is hiring candidates for the Technical Support role in India. Candidates who have completed any graduate degree can apply for this work-from-home opportunity. This is a good opportunity for fresh graduates and early-career candidates looking to start their careers in IT support, technical troubleshooting, and service desk operations.
The role involves managing customer support tickets, handling technical calls and chats, troubleshooting hardware and software issues, providing Microsoft Office support, and assisting users with account-related problems. Selected candidates will work remotely and must be comfortable working in a 24×7 rotational shift environment.
Rackspace Technology Work From Home Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Rackspace Technology |
| Job Role | Technical Support / Support Technician |
| Qualification | Any Graduate |
| Experience | Freshers / Relevant Support Experience |
| Freshers Eligible | Yes, subject to job requirements |
| Salary | ₹5.00 – ₹6.00 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Home |
| Location | Remote, India |
| Shift | 24×7 Rotational Shifts |
Rackspace Technology Technical Support Job Description
Rackspace Technology is looking for candidates to join its technical support and service desk team. The selected candidates will be responsible for providing technical assistance to customers, managing support tickets, and resolving hardware and software-related issues.
The role involves monitoring incoming customer requests, handling technical calls and chats, troubleshooting problems, and providing support for business applications such as Microsoft Office.
Candidates will also be responsible for managing user accounts, following up on open tickets, and ensuring that customer issues are resolved within the required Service Level Agreements (SLAs).
The position requires good technical knowledge, communication skills, and the ability to work in a fast-paced support environment while assisting customers across different time zones.
Roles and Responsibilities
- Perform ticket queue management and monitor incoming customer requests.
- Handle technical support calls and chats.
- Monitor customer tickets and route or troubleshoot issues.
- Provide technical assistance for computer systems and applications.
- Administer and provide user account provisioning.
- Provide support for business software, including Microsoft Office.
- Ensure that all tickets are progressed towards satisfactory resolution within the relevant SLA.
- Provide call logging and basic technical support to customers.
- Monitor open tickets and follow up until issues are resolved.
- Troubleshoot hardware and software-related problems.
- Support end users with Windows operating system issues.
- Identify service gaps and contribute to continuous service improvement.
- Maintain good customer service standards and follow support procedures.
Qualifications & Skills
- Candidates should have completed any graduate degree.
- Freshers and early-career candidates can consider applying, subject to the employer’s experience requirements.
- Good knowledge of Microsoft products and applications.
- Ability to configure devices within the Windows operating system.
- Must be willing to work in a 24×7 environment.
- Strong understanding of Windows 10 OS, including deployment and support.
- Knowledge of Office 365, including user and group management.
- Understanding of Active Directory, including creating and managing user accounts and security or distribution groups.
- Basic knowledge of Microsoft Azure.
- Knowledge of incident management processes.
- Hardware and software troubleshooting skills.
- Familiarity with device operating system installation and re-imaging.
- Basic networking troubleshooting knowledge, including ping and traceroute.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
Work Environment
This is a Work From Home opportunity based in India. Selected candidates will provide technical support remotely and assist customers with their IT-related issues.
Candidates must be comfortable working in a 24×7 rotational shift environment to support customers across different time zones.
The position may involve handling technical calls, chats, and support tickets while ensuring that customer issues are resolved within the required service timelines.
Salary Details
The expected salary for the Rackspace Technology Technical Support role is approximately ₹5.00 LPA to ₹6.00 LPA.
This is an estimated salary range based on reported Support Technician salary information in India and is not an officially disclosed compensation package from Rackspace Technology. Actual salary may vary depending on technical skills, experience, and company policies.
How To Apply For Rackspace Technology Work From Home
- Click on the Apply Here button provided below.
- Visit the official Rackspace Technology careers page.
- Search for the relevant Technical Support or Support Technician opening.
- Review the eligibility criteria and job requirements.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all the details before submitting your application.
- Submit your application through the recruitment portal.
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Important Note While Applying For Jobs
Candidates should carefully read the job description and eligibility requirements before applying. The position requires knowledge of Windows operating systems, Microsoft Office, Office 365, Active Directory, and basic troubleshooting.
The job description also mentions prior experience handling technical calls and chats. Freshers should verify the experience requirements in the official application before submitting their resumes.
If the application is shortlisted, recruitment updates and interview details may be shared through the registered email address. Candidates should regularly check their inbox for further communication.
About Rackspace Technology
Rackspace Technology is a global technology services company headquartered in San Antonio, Texas, United States. The company provides cloud computing, managed services, application services, infrastructure solutions, and technology support to businesses worldwide.
Rackspace helps organizations manage their IT environments through cloud technologies, digital transformation services, data solutions, and cybersecurity offerings.
The company works with businesses across different industries and provides technical expertise to help organizations improve their technology infrastructure, performance, and operational efficiency.
Final Summary
Rackspace Technology is hiring candidates for the Technical Support role under its work-from-home recruitment in India. Candidates with any graduate degree can consider applying for this opportunity.
The position involves technical support, ticket management, Microsoft Office assistance, Windows troubleshooting, Active Directory, Office 365, and basic Azure knowledge.
The expected salary is approximately ₹5.00–₹6.00 LPA, and candidates must be comfortable working in 24×7 rotational shifts.
Interested candidates should review the official job requirements and apply through the appropriate Rackspace careers listing.
