Wipro Limited has officially announced its latest hiring drive for the role of Service Desk Analyst L1 as part of its Wipro Recruitment 2025 initiative. This opportunity is ideal for early-career professionals and freshers who are looking to start or strengthen their careers in IT support and service desk operations.
The position is based in Pune, Maharashtra, and involves working as the first point of contact for business users, providing technical support and ensuring a smooth end-user experience. Candidates interested in IT service management, customer support, and enterprise IT operations should not miss this opportunity.
Wipro Recruitment 2026: Service Desk Analyst L1 Hiring in Pune
| Details | Information |
|---|---|
| Company Name | Wipro Limited |
| Job Role | Service Desk Analyst L1 |
| Qualification | Any Graduate (IT/Computer background preferred) |
| Experience | Freshers / Early Professionals |
| Job Location | Pune, Maharashtra |
| Salary (CTC) | ₹2.5 LPA – ₹4.0 LPA (Expected) |
| Employment Type | Full-Time |
Job Overview
The Service Desk Analyst L1 role at Wipro is a customer-facing, entry-level position within the IT support domain. The selected candidate will act as the first point of contact for B2B users, handling technical queries through calls, emails, portals, and chat support.
This role plays a critical part in ensuring service continuity by troubleshooting user issues, logging incidents, and escalating unresolved problems as per defined service desk procedures. The position aligns with Wipro’s service desk objectives, focusing on customer satisfaction, SLA adherence, and quality service delivery.
Key Responsibilities
As a Service Desk Analyst L1, your primary responsibilities will include:
- Acting as the first-level support for B2B users contacting the Wipro Service Desk
- Responding to user queries via calls, emails, chat, and ticketing portals
- Logging, tracking, and updating service desk tickets using defined tools
- Troubleshooting basic software, hardware, and system-related issues
- Ensuring compliance with TAT, SLA, and SoW requirements
- Escalating unresolved issues according to standard helpdesk policies
- Maintaining resolution logs, MIS reports, and service documentation
- Updating customers regularly on ticket status and resolutions
- Sharing customer feedback and improvement suggestions with internal teams
Skills Required
To be eligible for the Wipro Service Desk Analyst L1 role, candidates should possess the following skills:
- Mandatory experience or knowledge in TIS Service Desk
- Strong customer service and communication skills (verbal and written)
- Basic understanding of commonly used software, hardware, and IT systems
- Ability to follow structured processes and service desk frameworks
- Problem-solving and analytical thinking
- Willingness to learn client-specific applications and workflows
- Ability to work in a fast-paced, support-driven environment
Candidates with good interpersonal skills and a customer-first mindset will have an advantage during the selection process.
Why Join Wipro
Joining Wipro means becoming part of an organization that believes in reinvention, inclusion, and long-term career growth. Here are some reasons why this role is a great opportunity:
- Exposure to global clients and enterprise-level IT environments
- Strong learning and upskilling ecosystem for early professionals
- Opportunity to build a solid foundation in IT service management
- Inclusive and ethical work culture
- Clear career progression paths within Wipro’s IT services domain
- Emphasis on customer experience and operational excellence
Wipro empowers employees to design their own career journeys while contributing to meaningful digital transformation projects.
Salary Details
The expected salary for the Service Desk Analyst L1 role at Wipro typically ranges between ₹2.5 LPA and ₹4.0 LPA, depending on skills, experience, and performance during the hiring process.
In addition to the base salary, employees may receive benefits such as health insurance, paid leaves, learning programs, and internal mobility opportunities. Salary details are subject to final confirmation by Wipro during the offer stage.
Hiring Location
This position is based in Pune, Maharashtra, one of India’s major IT and technology hubs. Pune offers excellent career opportunities, modern infrastructure, and a strong IT ecosystem, making it an ideal location for professionals starting their careers in technology and support services.
How to Apply
Interested candidates can apply for the Wipro Recruitment 2025 – Service Desk Analyst L1 role by following these steps:
- Visit the official Wipro Careers website
- Search for “Service Desk Analyst L1 – Pune”
- Review the job description and eligibility criteria carefully
- Click on Apply Now and complete the online application form
- Submit your updated resume and required details
Shortlisted candidates will be contacted by the Wipro recruitment team for further assessment and interview rounds.
Wipro Apply Link : Click here
About the Company
Wipro Limited (NYSE: WIT) is a global leader in technology services and consulting, known for driving digital transformation for enterprises worldwide. With over 230,000 employees and partners across 65+ countries, Wipro delivers innovative solutions across consulting, design, engineering, and operations.
The company focuses on building sustainable, future-ready businesses by combining technology expertise with a strong commitment to purpose, inclusion, and continuous reinvention. Wipro’s work culture encourages learning, adaptability, and professional growth, making it a preferred employer for IT professionals globally.
