TCS Recruitment 2026 brings a promising career opportunity for candidates interested in building a stable and long-term career in customer service and business process management. Tata Consultancy Services (TCS), one of India’s most trusted and globally recognized organizations, is hiring for the role of Customer Service Executive across Mumbai, Navi Mumbai, and Mumbai Suburban locations. This opening is suitable for both freshers and experienced professionals with up to 5 years of experience, especially those interested in international voice processes within the BFSI domain.
With growing demand for skilled customer service professionals, this off campus hiring opportunity in 2026 offers candidates a chance to work with a reputed multinational brand, gain exposure to global banking clients, and develop strong communication and customer-handling skills.
TCS Recruitment 2026
| Category | Details |
|---|---|
| Company Name | Tata Consultancy Services (TCS) |
| Job Role | Customer Service Executive |
| Industry | BPM / BPO |
| Employment Type | Full Time, Permanent |
| Experience | 0 – 5 Years (flexible based on criteria) |
| Qualification | HSC / Graduate |
| Domain | International Voice – Banking & Cards (US) |
| Location | Mumbai, Navi Mumbai, Mumbai Suburban |
| Salary | Expected ₹2.5 LPA – ₹4.5 LPA |
Job Overview
The Customer Service Executive role at TCS focuses on managing daily customer interactions for international banking clients, particularly in the US Banking, Cards, and BFSI domain. The role requires handling inbound voice processes, ensuring service-level agreements (SLAs) are met, and maintaining a high level of customer satisfaction.
This is a full-time, permanent position under the BPM/BPO industry and is ideal for candidates who enjoy customer interaction, problem-solving, and working in a fast-paced environment.
Key Responsibilities
Candidates selected for the Customer Service Executive role will be responsible for the following:
- Handling daily inbound customer interactions with zero downtime
- Ensuring SLAs are consistently met at both individual and team levels
- Meeting and exceeding performance thresholds and quality standards
- Monitoring and improving key KPIs such as RSAT, AHT, and overall customer experience
- Staying updated with process changes and policy updates
- Implementing feedback and corrective actions to avoid repeat issues
- Promoting brand value through professional customer interactions
- Working collaboratively with team members to achieve service goals
This role offers hands-on exposure to international customer service standards and structured process environments.
Skills Required
To be eligible for TCS Customer Service Executive Recruitment 2026, candidates should possess the following skills:
Mandatory Skills
- Excellent verbal and communication skills
- Ability to handle customer queries professionally
- Strong listening and problem-solving abilities
Preferred Skills
- Prior experience in a contact center or BPO environment
- Knowledge of BFSI or international voice processes
- Ability to implement feedback effectively
- Positive attitude with a customer-first approach
- Strong teamwork and collaboration skills
- Willingness to work in rotational shifts, including night and midnight shifts
Prior contact center experience is preferred but not mandatory, making this role suitable for freshers hiring as well.
Why Join TCS?
Joining TCS offers long-term stability and professional growth, especially for candidates starting or continuing their careers in customer service. Key benefits include:
- Opportunity to work with global banking clients
- Strong brand value and job security
- Structured training and onboarding programs
- Clear performance metrics and career progression
- Inclusive and employee-friendly work culture
- Exposure to international business processes
For candidates searching for TCS recruitment 2026, this role provides a reliable entry point into the BFSI and BPM industry.
Salary Details
The salary for the Customer Service Executive role at TCS is not disclosed and will be offered based on candidate experience, interview performance, and company standards. In addition to fixed pay, employees may receive shift allowances, performance-based incentives, and other benefits as per TCS policies.
Hiring Locations
- Mumbai
- Navi Mumbai
- Mumbai Suburban
Candidates should be open to working from any of the above locations based on project requirements.
How to Apply
Eligible candidates can apply online through the official TCS careers portal or authorized job platforms where the vacancy is listed. Applicants are advised to:
- Prepare an updated resume highlighting communication and customer service skills
- Clearly mention relevant contact center or BFSI experience, if any
- Apply early, as the role has limited openings
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About the Company
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, with over 50 years of experience serving some of the world’s largest organizations. A part of the Tata Group, TCS is known for its strong ethical values, employee-centric policies, and long-term job security.
TCS operates in over 50 countries and is consistently featured in global rankings such as the Forbes Global 2000 and Fortune India 500. The company provides a collaborative work environment, continuous learning opportunities, and career growth across technology and non-technology roles. TCS Recruitment 2026 continues to offer reliable employment opportunities for freshers and experienced candidates alike.
