Genpact Recruitment 2026 presents a promising opportunity for graduates and early-career professionals who are eager to build a career in business operations, customer support, and regulatory compliance. Genpact, a global leader in advanced technology services and solutions, is inviting applications for the role of Business Analyst – AML/KYC Customer Support at its Gurugram location. This role is well-suited for candidates who have strong communication skills, a customer-first mindset, and an interest in financial compliance processes.
With industries rapidly evolving due to AI and digital transformation, Genpact continues to stay ahead by offering roles that combine technology, analytics, and operational excellence. This off campus drive 2026 is an excellent entry point for freshers and professionals with relevant experience to work with a globally recognized organization.
Genpact Recruitment 2026
| Category | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Business Analyst – AML/KYC Customer Support |
| Job Type | Full Time |
| Qualification | Bachelor’s Degree / Graduation |
| Experience | Freshers & Relevant Experience Considered |
| Location | Gurugram, India |
| Salary | Expected ₹3 LPA – ₹6 LPA |
| Industry | Operations / BFS |
Job Overview
The Business Analyst – AML/KYC Customer Support role focuses on supporting a large-scale Know Your Customer (KYC) uplift program. Selected candidates will be responsible for verifying customer identities, reviewing documentation, and ensuring compliance with regulatory and policy requirements. The role involves direct customer interaction through voice and email channels and requires a high standard of accuracy, empathy, and professionalism.
This is a full-time position based in Gurugram and offers exposure to global compliance standards, customer service operations, and risk management processes.
Key Responsibilities
Candidates selected through Genpact Recruitment 2026 will be responsible for the following activities:
- Engaging with customers via voice calls to explain KYC requirements and guide them through the verification process
- Reviewing customer-submitted documents and performing identity verification checks using designated systems
- Managing cases efficiently to ensure compliance with defined policies and procedural standards
- Following up with customers through email in cases of incomplete or incorrect documentation
- Collaborating with internal teams to resolve exceptions and prioritize case workflows
- Meeting defined KPIs related to quality, turnaround time, and customer satisfaction
- Communicating clearly and professionally across written and verbal channels
- Maintaining accurate records while ensuring data privacy and regulatory compliance
- Contributing to process improvements and workflow efficiencies
Skills Required
To succeed in this role, candidates should demonstrate the following skills and competencies:
Essential Skills
- Excellent written and spoken English communication
- Strong customer service orientation with empathy and professionalism
- Ability to analyze and verify identity documents accurately
- Attention to detail and strong compliance awareness
Additional Skills
- Prior experience in customer service or contact center roles
- Basic understanding of KYC (Know Your Customer) and IDV (Identity Verification) processes
- Ability to handle objections and challenging customer interactions
- Comfort working with multiple systems and digital tools
Experience with Australian KYC and IDV processes will be considered an added advantage.
Why Join Genpact?
Genpact offers a career environment where learning, innovation, and impact go hand in hand. Employees at Genpact benefit from:
- Exposure to cutting-edge AI, automation, and digital transformation projects
- Opportunities to work with global clients across industries
- Continuous learning, mentorship, and career development programs
- A values-driven culture built on integrity, inclusion, and respect
- The chance to be part of a forward-thinking organization shaping the future of work
For candidates searching for Genpact recruitment 2026, this role provides both professional growth and long-term stability.
Salary Details
The salary for the Business Analyst – AML/KYC role is as per Genpact company standards and aligned with industry benchmarks. In addition to competitive compensation, employees may receive benefits such as health insurance, paid leave, learning programs, and performance-based incentives.
Hiring Location
- Gurugram, India
Applicants should be comfortable working from the Gurugram location as per business requirements.
How to Apply
Eligible candidates can apply online through Genpact’s official careers portal by searching for the Business Analyst (BFS047723) position. Applicants are advised to ensure that their resume highlights relevant customer service experience, communication skills, and basic knowledge of AML/KYC processes.
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About the Company
Genpact (NYSE: G) is an advanced technology services and solutions company with a global workforce of over 140,000 professionals. The company partners with leading enterprises worldwide to deliver long-term value through data-driven solutions, artificial intelligence, and deep domain expertise. Genpact’s innovation ecosystem, including its industry-first AI Gigafactory, enables organizations to scale advanced digital and AI solutions efficiently.
Driven by curiosity, courage, and innovation, Genpact focuses on creating a workplace that promotes integrity, inclusion, and continuous learning. Genpact Recruitment 2026 reflects the company’s commitment to nurturing talent and shaping the future of work.
