Zelis Hiring Service Desk Engineer | Freshers & Experienced | Hyderabad India
Zelis is hiring for the role of Service Desk Engineer in Hyderabad, Telangana, India, offering an excellent opportunity for fresh graduates and early-career professionals to begin their careers in IT support, technical service delivery, and enterprise service operations. Zelis is a leading healthcare technology company that builds modern software platforms for payment integrity, claims, and provider engagement solutions across the healthcare ecosystem. In this role, you will be part of a team responsible for ensuring seamless service delivery, resolving technical issues, and providing high-quality support to internal users and customers.
The Service Desk Engineer position provides hands-on exposure to real technical environments, problem-solving workflows, and customer-focused support models. This role is ideal for candidates who enjoy interacting with end users, handling technical escalations, and ensuring that systems run smoothly in fast-paced work settings.
Job Overview
- Position: Service Desk Engineer
- Company: Zelis
- Qualification: Bachelor’s / Master’s Degree (or equivalent)
- Experience Level: Freshers / Experienced Professionals
- Location: Hyderabad, Telangana, India
- Employment Type: Full-Time
This role is well suited for individuals who are technically inclined, customer-centric, and eager to grow within IT services, support, and operations functions.
About the Role
As a Service Desk Engineer at Zelis, your primary responsibility will be to serve as the first point of contact for technical issues raised by users, both internal and external. You will work closely with cross-functional teams to diagnose, troubleshoot, and resolve hardware, software, networking, and application related issues efficiently and professionally.
This role requires a balance of technical knowledge, communication skills, and problem-solving ability. Freshers stepping into this role will gain practical exposure to IT service management practices, ticketing systems, escalation workflows, and enterprise support standards — core skills that are highly valued in IT operations and technical delivery careers.
Key Responsibilities
In this role, selected candidates may be responsible for:
- Receiving and logging technical issues from users through service desk tools
- Diagnosing problems related to software, hardware, and network connectivity
- Providing first-level support and resolving tickets within defined SLAs
- Escalating unresolved issues to appropriate technical teams
- Communicating updates to end users and stakeholders
- Maintaining knowledge base articles and support documentation
- Ensuring timely follow-up and ticket closure
- Participating in team meetings and knowledge-sharing discussions
These responsibilities help build strong technical support, communication, and workflow management abilities.
Skills and Qualifications Required
Candidates applying for this role should demonstrate:
- Basic understanding of computer systems, operating systems, and network principles
- Ability to diagnose and troubleshoot common technical issues
- Strong communication skills for interacting with users and teams
- Logical thinking and problem-solving mindset
- Customer-focused attitude with professional behaviour
- Comfort working with ticketing systems and ITSM tools
Familiarity with Windows/Mac environments, networking concepts, or helpdesk tools is an added advantage but not mandatory for fresh graduates with strong willingness to learn.
Who Can Apply
This opportunity is ideal for:
- Fresh graduates interested in IT support and technical roles
- Early-career professionals looking to grow in service desk or technical operations
- Candidates from any degree background with basic technical understanding
- Individuals who enjoy helping users and solving technical problems
Zelis values candidates who show eagerness to learn, adapt quickly, and work collaboratively in team-oriented environments.
Why This Role Is a Strong Career Start
The Service Desk Engineer role at Zelis provides foundational experience in IT support, service delivery management, and technical troubleshooting, which are essential skills for any technology career. This experience builds a strong base for advanced roles such as systems analyst, IT operations specialist, cloud support engineer, or technical consultant.
Working in a service desk environment helps you understand real user needs, how enterprise systems function, and how to work with cross-functional technical teams — all of which are valuable for long-term career growth.
Work Environment and Learning Culture
Zelis promotes a collaborative, supportive, and learning-oriented work culture. Junior professionals are encouraged to ask questions, learn from experienced engineers, and participate in knowledge-sharing sessions. You will work with tools and processes that help you understand enterprise IT standards and best practices.
The organisation emphasises teamwork, communication, and professionalism — key traits for success in technical support and service roles.
Career Growth Opportunities
With consistent performance and experience, Service Desk Engineers may grow into roles such as:
- Senior Support Engineer
- IT Operations Specialist
- Systems Analyst
- Technical Support Consultant
- Cloud or Network Support Engineer
The skills developed in this role are transferable across multiple technical functions and industries.
How to Apply
Interested candidates should apply through Zelis’s official careers portal. Before applying, make sure your resume highlights technical understanding, problem-solving aptitude, communication skills, academic projects, internships, or relevant exposure.
Apply using the official link below
