Starting a career in IT infrastructure and technical support provides strong hands-on exposure to enterprise systems, real-time problem-solving, and professional growth. SitusAMC is a global provider of technology, advisory, and outsourcing solutions to the real estate finance industry. SitusAMC is currently hiring for the role of Technical Support Specialist, IT Infrastructure in Pune, Maharashtra, offering an excellent opportunity for graduates and early-career professionals to build a solid foundation in IT operations and infrastructure support.
This role is ideal for candidates who enjoy working with hardware, software, networks, and end users while developing practical technical expertise in a structured corporate environment.
About SitusAMC as an Employer
SitusAMC supports some of the world’s most complex real estate finance operations through advanced technology platforms and advisory services. From an experience and trust perspective, the company is known for its operational excellence, client-focused delivery, and strong internal technology backbone. The IT infrastructure team plays a critical role in enabling smooth business operations by maintaining reliable, secure, and efficient technology systems.
For early-career professionals, SitusAMC offers exposure to enterprise-grade IT environments, clear processes, and opportunities to grow into specialized infrastructure or systems roles.
Job Overview – Technical Support Specialist, IT Infrastructure
The Technical Support Specialist, IT Infrastructure role focuses on providing Level-1 technical support to internal users and ensuring uninterrupted IT services across the organization.
Key job details include:
- Job Title: Technical Support Specialist, IT Infrastructure
- Experience Level: Entry-Level / Early Career
- Qualification: Graduate in any discipline with relevant IT certifications
- Job Location: Pune, Maharashtra, India
- Employment Type: Full-Time, Onsite
This role combines technical troubleshooting, customer service, and process-driven support activities.
Role Purpose and Business Impact
The primary purpose of this role is to ensure that employees can work efficiently without technology disruptions. Technical Support Specialists act as the first point of contact for IT issues and play a key role in maintaining system uptime and user satisfaction.
By resolving incidents quickly and accurately, this role directly supports productivity, data security, and operational continuity across the organization.
Key Responsibilities
Employees in this role are responsible for providing comprehensive IT infrastructure support.
Core responsibilities include:
- Responding to technical issues via calls, emails, chat, and ticketing systems
- Diagnosing and resolving hardware, software, and network-related problems
- Providing remote desktop and basic system support
- Supporting desktops, laptops, printers, mobile devices, and peripherals
- Troubleshooting Windows OS, Office 365, and standard enterprise applications
- Assisting with Active Directory, Exchange, and user access issues
- Documenting incidents, resolutions, and follow-up actions
- Escalating complex issues to higher-level support teams when required
- Following standard operating procedures and IT service guidelines
This role emphasizes first-call resolution, accuracy, and professional communication.
Eligibility Criteria and Required Skills
Candidates applying for this role should meet basic educational and technical requirements.
Educational and certification requirements:
- Graduate in any discipline
- Hardware and networking certifications preferred
- ITIL Foundation certification is an added advantage
Technical skills expected:
- Knowledge of Windows operating systems
- Basic understanding of networking concepts, VPN, and connectivity issues
- Familiarity with Active Directory and Exchange environments
- Experience with remote desktop tools
- Understanding of desktop, laptop, and peripheral troubleshooting
- Working knowledge of MS Office and Office 365
Professional skills required:
- Strong verbal and written communication skills
- Customer-focused mindset
- Ability to work calmly under pressure
- Good documentation and follow-up skills
- Willingness to learn and adapt to new technologies
- Flexibility to work varied schedules if required
Skills You Will Develop in This Role
This role helps build strong technical and professional skills.
Skills gained include:
- Enterprise IT infrastructure support
- Incident and ticket management
- Root cause analysis and troubleshooting
- Professional customer communication
- Documentation and IT service management practices
- Exposure to global IT operations
These skills are valuable for long-term careers in IT support, systems administration, and network engineering.
Work Culture and Team Environment
SitusAMC promotes a collaborative and learning-driven work culture. IT teams work closely with business units to ensure technology enables performance rather than slowing it down. Employees are encouraged to upskill, follow best practices, and contribute ideas for process improvement.
Working in this environment helps early-career professionals gain confidence, technical depth, and corporate professionalism.
Career Growth and Future Opportunities
Starting as a Technical Support Specialist opens doors to multiple IT career paths.
Potential growth paths include:
- Senior Technical Support Specialist
- Systems Administrator
- Network Support Engineer
- IT Infrastructure Analyst
- Cloud or Platform Support roles
SitusAMC supports internal growth through training, experience-based progression, and exposure to advanced systems.
Selection Process Overview
Candidates can typically expect the following stages:
- Online application and resume screening
- Initial technical and communication assessment
- Interview with IT support or infrastructure team
- Final discussion and offer
Candidates who demonstrate problem-solving ability, communication clarity, and a strong learning attitude tend to perform well.
How to Apply for SitusAMC Technical Support Specialist Role
Candidates should apply only through the official SitusAMC careers portal to ensure authenticity and data security.
Steps to apply:
- Visit the official job listing
- Review the role description and eligibility criteria
- Click on Apply Now
- Create or log in to your candidate profile
- Fill in accurate personal and educational details
- Upload an updated resume
- Submit the application
