About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The company’s mission is to connect data, technology, and analytics to help organizations accelerate medical innovation and improve patient outcomes worldwide. IQVIA combines deep domain expertise with modern analytics platforms, empowering teams to use data to solve complex business challenges.
The Product Support Analyst (SQL) role offers practical exposure to enterprise analytics systems, client-centric support operations, and advanced data tools that power IQVIA’s solutions.
Role Overview – Product Support Analyst (SQL)
- Position: Product Support Analyst (SQL)
- Company: IQVIA
- Location: Bengaluru, India
- Experience Level: Freshers / Experienced
- Qualification: Bachelor’s Degree in Computer Science, Engineering, IT, or related fields (or equivalent experience)
- Employment Type: Full-Time
- Domain: Technical Support / Data Systems / Client Solutions
This role is ideal for professionals who enjoy working with data, solving technical issues, and supporting clients in enterprise environments.
Purpose of the Product Support Analyst Role
The Product Support Analyst role at IQVIA is centered on ensuring the smooth operation of data-driven products and analytics platforms used by clients and internal teams. Analysts troubleshoot issues, create SQL queries for data extraction and validation, and collaborate with engineering teams to improve performance and reliability. This position blends technical proficiency with customer-oriented problem solving and provides exposure to real-world business systems.
Key Responsibilities
As a Product Support Analyst, your responsibilities typically include:
- Providing technical support for IQVIA products used by clients and internal stakeholders
- Writing and optimizing SQL queries and stored procedures to extract, analyze, and validate data
- Troubleshooting issues related to data systems and client-server architecture
- Communicating solutions clearly to both technical and non-technical audiences
- Supporting clients in US EST time zones when required
- Collaborating with internal teams to resolve escalated issues and improve product reliability
- Contributing to documentation and knowledge base content for recurring issues
- Maintaining professional communication with clients and internal stakeholders
These responsibilities ensure the delivery of consistent, accurate, and reliable support for IQVIA’s analytics platforms.
Technical Skills Required
To succeed in this role, candidates should possess:
- Strong SQL expertise including writing complex queries and optimizing performance
- Familiarity with basic programming or scripting (Python preferred)
- Understanding of client-server architecture and system behavior
- Basic knowledge of data platforms such as Databricks, Snowflake
- Working knowledge of cloud concepts (e.g., Azure or AWS)
- Ability to debug technical issues and recommend solutions
- SQL certification or related training is a plus
These technical foundations allow analysts to extract meaningful insights from data and resolve complex support scenarios.
Professional & Soft Skills
In addition to technical knowledge, strong analysts typically demonstrate:
- Effective written and oral communication skills
- Client-facing professionalism and problem-solving mindset
- Ability to work collaboratively with cross-functional teams
- Time management and ability to prioritize tasks
- Flexibility to support clients in different time zones
- Strong analytical thinking and attention to detail
These skills help you provide high-quality support while working in dynamic environments.
Daily Work Experience
A typical day as a Product Support Analyst may include:
- Checking and prioritizing incoming support requests
- Writing SQL queries to diagnose and fix data issues
- Troubleshooting product behavior and performance anomalies
- Communicating resolution steps to clients or internal users
- Coordinating with development teams for escalated issues
- Updating internal documentation and knowledge base articles
- Participating in team discussions to improve support workflows
This blend of technical and communication work builds both domain expertise and interpersonal confidence.
Who Should Apply
This role is suitable for:
- Fresh graduates with strong SQL or data skills
- Early-career professionals seeking technical support roles
- Individuals interested in bridging tech and client solutions
- Candidates who enjoy problem solving and data analysis
- Professionals willing to work in structured, global support operations
Practical projects, internships, or coursework involving databases and SQL will strengthen your application.
Work Culture & Environment
IQVIA nurtures a collaborative and learning-focused culture where employees work with cross-functional teams, build technical expertise, and contribute to real impact in healthcare analytics. The organization values continuous improvement, diverse perspectives, and meaningful results.
Learning & Skill Development
In this position, you’ll gain exposure to:
- Enterprise analytics platforms and global data systems
- Advanced SQL problem solving and data modeling
- Client communication and support best practices
- Collaboration with engineering and product teams
- Real-world troubleshooting experiences
This experience builds a strong foundation for careers in data analytics, support engineering, and product operations.
Career Growth & Progression
With consistent performance and deeper expertise, Product Support Analysts can advance into:
- Senior Product Support Analyst
- Data Engineer / Technical Support Specialist
- Business Intelligence Support Analyst
- Solutions Consultant or Client Success Specialist
- Analytics or Product Operations Manager
Career progression depends on technical contributions, problem-solving impact, and client satisfaction.
Why This Role Is Valuable
- Provides real-world exposure to enterprise data systems
- Strengthens SQL and analytical problem-solving skills
- Offers client-facing experience with global teams
- Builds a pathway into technical or analytics careers
- Enhances both technical and professional competencies
Apply Link
Highlight your SQL expertise, analytical projects, and communication skills to increase your chances.
Final Career Insight
The IQVIA Product Support Analyst (SQL) role in Bengaluru, India is a strong opportunity for freshers and early-career professionals seeking hands-on experience with enterprise data products. This position combines technical troubleshooting, data query mastery, and client support skills, making it a meaningful starting point for long-term careers in tech support, data operations, and analytics within the healthcare domain.
