Amazon, one of the world’s leading technology and e-commerce companies, is hiring for the role of Associate Quality Services — Device Tech Support. This position is an excellent opportunity for fresh graduates and early-career professionals who want to build strong technical and customer support skills while working with a global leader in technology and retail services. The role offers hands-on exposure to device support systems, quality assurance processes, and collaborative technology workflows — all within a structured environment designed for growth and learning.
This job involves helping customers and internal teams solve device-related technical issues, improving support quality, and collaborating with teams to ensure seamless service delivery. Amazon’s remote support model enables you to work from home while engaging with challenging technical and quality tasks that impact customer satisfaction.
Job Overview
- Company: Amazon
- Position: Associate Quality Services — Device Tech Support
- Qualification: Bachelor’s Degree (Any Stream)
- Experience Level: Freshers / Early Career
- Location: India
- Employment Type: Full-Time / Remote
This role is ideal for candidates who are passionate about technology, strong communicators, and eager to solve technical challenges with practical approaches.
About the Role
As an Associate Quality Services — Device Tech Support professional, you will be part of Amazon’s Device Support Services team. Your primary task will be to ensure high-quality support for customers and partners using Amazon devices and services. This includes diagnosing technical issues, verifying quality standards, and collaborating with internal product and engineering teams to resolve complex system or device problems. Unlike traditional support roles that are limited to scripted responses, this position emphasizes deep technical troubleshooting, quality assurance, and continuous improvement.
The work encourages analytical thinking, precise communication, and accountability. Candidates in this role gain valuable experience working with real ticketing and support systems, analyzing technical root causes, and participating in quality enhancement cycles that influence broader service performance.
Key Responsibilities
- Support customers and partners with technical issues related to Amazon devices and services
- Troubleshoot, diagnose, and resolve device-related problems using standard procedures and tools
- Document quality observations and technical findings accurately
- Verify whether support interactions meet internal quality standards
- Communicate effectively with cross-functional teams including engineering, product, and QA
- Provide feedback for process and product improvements based on observed issues
- Assist in enhancing support documentation and quality assurance protocols
- Maintain high standards of accuracy and professionalism in customer interactions
These responsibilities help candidates gain real tech support experience and develop quality-oriented thinking used in many technology careers.
Skills Required
- Strong verbal and written communication skills
- Basic understanding of technology and digital platforms
- Logical reasoning and analytical thinking
- Comfort working with support systems and technical troubleshooting
- Ability to learn new tools, systems, and quality frameworks quickly
- Eagerness to solve problems and work collaboratively
Technical knowledge such as networking basics, operating systems, or device diagnostics is a plus but not mandatory for freshers.
Who Can Apply
- Recent graduates from any academic background
- Early-career professionals seeking growth in tech support and quality services
- Candidates who enjoy problem-solving and working with technology
- Individuals eager to build communication and customer service skills
Amazon values candidates with a growth mindset, strong customer focus, and willingness to learn rapidly.
Why This Role Is Valuable
The Associate Quality Services — Device Tech Support role at Amazon provides real exposure to enterprise-grade device ecosystems and service platforms. You will learn how large technology companies handle technical support, quality assurance, and cross-department collaboration. This experience strengthens critical thinking and prepares you for future roles such as:
- Technical Support Engineer
- Quality Analyst
- Customer Experience Specialist
- Device Support Specialist
- Product Support Analyst
The skills gained in this role — communication, logical reasoning, troubleshooting, and collaboration — are highly transferable across tech and customer-centric roles.
Work Culture & Learning Environment
Amazon fosters a performance-driven culture where learning, innovation, and quality are highly valued. As part of the Device Support Services team, you will participate in regular training sessions, quality reviews, and collaborative problem-solving discussions with peers and mentors. The environment encourages clarity, ownership, and continuous improvement, helping early-career professionals build confidence and technical depth.
Career Growth Opportunities
Successful performers in this role can grow into roles such as:
- Senior Quality Specialist
- Technical Support Lead
- Device Program Analyst
- Customer Support Engineering Specialist
- Quality Assurance Coordinator
Earning experience at Amazon adds strong credibility to your resume, especially given the company’s global brand and commitment to operational excellence.
About Amazon
Amazon is one of the world’s largest technology companies, known for its e-commerce platforms, cloud computing services (AWS), and consumer devices such as Echo, Fire Tablets, Ring, and Kindle. Amazon’s global operations span customer service, logistics, software engineering, and product ecosystems, making it one of the most dynamic destinations for technology careers. The company emphasizes customer obsession, innovation, and long-term thinking — values that are instilled in every role.
How to Apply
This Associate Quality Services — Device Tech Support role at Amazon provides meaningful technical exposure, professional skill development, and a solid foundation for growth in tech support, quality services, and related domains.
