Amazon Quality Associate LMAQ Hiring 2026, Last Mile Analytics and Quality (LMAQ) role in Hyderabad. The position is part of Amazon Dev Center India – Hyderabad and focuses on supporting transportation operations, address resolution, geocode correction, map edits, driver support and other Last Mile operational activities.
The role involves manual audits, investigating images and videos, resolving exceptions, maintaining workflow records, meeting quality and productivity targets, and coordinating with multiple stakeholders. The position requires a bachelor’s degree in a quantitative or technical field and strong English communication skills.
Job Overview
| Particular | Details |
|---|---|
| Company | Amazon |
| Job Role | Quality Associate, LMAQ |
| Job ID | 10403906 |
| Team | Last Mile Analytics and Quality (LMAQ) |
| Experience | Not Specified |
| Freshers | Suitable for candidates without specified prior experience |
| Qualification | Bachelor’s Degree in a quantitative/technical field |
| Location | Hyderabad, Telangana |
| Work Mode | Work From Office |
| Shift | Rotational / 24×7 |
| Weekly Off | Rotational |
| Employment Type | Not Specified |
| Salary | Not Disclosed |
Job Description
The Last Mile Analytics & Quality team is looking for a Quality Associate who will provide first-line support for address resolution, geocode correction, map edits, driver support, static route management and other transportation-related operational activities.
The role requires quick learning, the ability to manage multiple tasks and coordination with different stakeholders and operations teams. The selected candidate will also contribute to resolving production issues that can directly impact customer experience.
Roles & Responsibilities
- Follow Standard Operating Procedures (SOPs) to perform manual audits.
- Resolve outliers and exceptions using internal tools and systems.
- Investigate images and videos and recommend appropriate actions.
- Listen to customer calls and transcribe information when required.
- Review emails and other information to resolve issues.
- Identify patterns from audit results.
- Contribute to process and program improvements.
- Respond to stakeholders according to SOP and SLA requirements.
- Escalate issues to the appropriate teams.
- Maintain daily work records using trackers or workflow tools.
- Meet SLA, productivity, quality and utilization targets.
- Understand performance metrics and use them to support business goals.
- Work collaboratively with team members and stakeholders.
- Develop an understanding of different geographies supported by Amazon.
- Work across multiple programs based on business requirements.
Qualifications & Skills
Required Qualifications
- Bachelor’s degree in a quantitative or technical field such as:
- Computer Science
- Engineering
- Statistics
- Strong written and oral communication skills.
- Ability to communicate with technical, business and executive stakeholders.
- Ability to read, write and speak English fluently.
- Ability to understand and follow instructions in English.
Preferred Qualifications
- Knowledge or experience with SQL.
- Knowledge or experience with Microsoft Excel.
Work Environment
This is a Work From Office position based in Hyderabad.
The role operates in a 24×7 environment, with rotational shifts based on business requirements.Amazon Quality Associate LMAQ Hiring 2026 The weekly schedule is a five-day work week with two consecutive days off, although weekly offs may change depending on business requirements.
Candidates should therefore be comfortable working rotational shifts and adapting to changing schedules.
Salary Details
The official Amazon job posting does not disclose a salary range for this position.
Candidates should check the compensation details during the recruitment process.
How To Apply
Interested candidates can apply through the official Amazon Jobs portal.
Application Link: Click here
The official listing currently provides an Apply now option.
Interview Questions and Answers
1. What does a Quality Associate do?
A Quality Associate reviews processes and data, identifies errors or exceptions, follows defined procedures and helps maintain quality and operational standards.
2. What is an SOP?
SOP stands for Standard Operating Procedure. It is a documented set of instructions that explains how a particular task or process should be performed.
3. What is SLA?
SLA stands for Service Level Agreement. It defines the expected timeframe or service standard within which a particular task or request should be completed.
4. How would you handle multiple tasks at the same time?
I would prioritize tasks based on urgency, business impact and deadlines. I would follow the defined process for each task and communicate with stakeholders if there are any potential delays.
5. How would you handle an exception during an audit?
I would first review the relevant information and SOP, verify the issue and take the appropriate action. If the issue requires escalation, I would follow the defined escalation process.
6. Why is attention to detail important in a quality role?
Small errors can affect data accuracy, operational performance and customer experience. Attention to detail helps ensure that tasks are completed accurately and consistently.
7. What is SQL?
SQL stands for Structured Query Language. It is used to retrieve, analyze and manipulate data stored in relational databases.
8. How can Excel help in this role?
Excel can be used for organizing data, maintaining trackers, analyzing information, identifying patterns and preparing operational reports.
9. How would you respond to a difficult stakeholder?
I would remain professional, understand the stakeholder’s concern, review the available information and communicate a clear and practical resolution while following the required process.
10. Are you comfortable working rotational shifts?
Yes. I understand that the role operates in a 24×7 environment and I am comfortable working rotational shifts and adapting to business requirements.
About Amazon
Amazon is a global technology and e-commerce company operating across areas including online retail, cloud computing, logistics, digital services and technology.
The LMAQ team supports Amazon’s Last Mile transportation operations by working on areas such as address resolution, geocoding, map-related activities, driver support and operational quality.
Selection and Interview Process
The exact selection process and number of interview rounds are not specified in the job posting.
Candidates may be evaluated on areas relevant to the role, including:
- Communication skills
- Attention to detail
- Problem-solving ability
- Ability to follow SOPs
- Analytical thinking
- Operational judgment
- Ability to work under deadlines
- Comfort with rotational shifts
The actual recruitment process may vary.
Final Summary
Amazon is hiring for the Quality Associate, LMAQ position in Hyderabad. The role is part of the Last Mile Analytics and Quality team and involves operational quality activities, manual audits, exception handling, image/video investigation, stakeholder coordination and process improvement.
Frequently Asked Questions
1. Is Amazon hiring for Quality Associate LMAQ in Hyderabad?
Yes. Amazon has an official listing for Quality Associate, LMAQ, Job ID 10403906, in Hyderabad.
2. What qualification is required?
A bachelor’s degree in a quantitative or technical field such as Computer Science, Engineering or Statistics is required.
3. Is this a work-from-home job?
No. The official listing specifies this as a Work From Office role.
4. Are rotational shifts required?
Yes. The role operates in a 24×7 rotational shift environment.
5. Is SQL required?
SQL is listed as a preferred qualification, not a mandatory requirement. Microsoft Excel is also listed as preferred.
6. What is the salary for this Amazon role?
The official job posting does not disclose a salary range.
