Amazon is hiring for the role of Virtual Customer Support Associate in Telangana, India. This is a seasonal work-from-home opportunity where candidates can apply without prior customer service experience. If you’re looking for flexible work hours, growth opportunities, and employee benefits, this could be the right role for you.
Amazon Virtual Customer Support Associate
| Category | Details |
|---|---|
| Company | Amazon |
| Job Role | Virtual Customer Support Associate |
| Job Type | Seasonal (Work From Home) |
| Location | Telangana, India |
| Experience | Freshers & Experienced Eligible |
| Working Hours | 40 hours/week (rotational shifts) |
| Qualification | Minimum 12th Pass / Graduate Eligible |
| Salary (Expected) | ₹2.5 – ₹3.5 LPA (Approximate Range) |
| Application Mode | Online |
Key Responsibilities
- Serve as the first point of contact for customers via phone, chat, and email.
- Handle queries related to orders, products, payments, and website navigation.
- Resolve issues effectively and ensure customer satisfaction.
- Use multiple tools to research, review, and provide solutions.
- Deliver a personalized customer experience without relying on scripted dialogues.
Required Qualifications
- Minimum age: 18 years or above.
- Must have the legal right to work in India.
- Strong communication skills in English (written and verbal).
- Comfortable working with a computer system.
- Willingness to work in rotating shifts (including early morning, late night, weekends, and overtime).
- Must have a quiet workspace with a desk and chair.
- Internet requirements: Minimum 100 Mbps download speed and 20 Mbps upload speed with a wired connection (Wi-Fi not allowed).
Benefits of Joining Amazon Customer Service
- Work from home flexibility with complete equipment provided by Amazon.
- Medical insurance and pension plan for employee security.
- Internet allowance to support remote work.
- Access to Amazon Extras Program with lifestyle and retail discounts.
- Expert training and opportunities to upskill in customer support and problem-solving.
Why Choose This Role?
- No prior customer service experience required.
- Gain professional exposure while working from home.
- Work with one of the world’s most trusted and innovative companies.
- Be part of a diverse, inclusive, and growth-oriented workplace.
How to Apply for Amazon Virtual Customer Support Role
Step-by-Step Application Process:
- Visit the official Amazon Jobs career page or click on the direct application link provided below.
- Review the job description and ensure you meet the eligibility requirements.
- Click on the Apply Now button to begin your application.
- Complete the online assessments (this may take up to 3 hours).
- Submit your updated resume and required documents.
- If shortlisted, you will be contacted by Amazon’s recruitment team for the next steps.
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About Amazon
Amazon is one of the world’s largest e-commerce and technology companies. With the mission of being Earth’s most customer-centric company, Amazon continues to redefine how people shop and do business. A key part of this mission is its award-winning Customer Service team, which ensures a seamless and satisfying experience for millions of customers worldwide.