Automation Anywhere Hiring Trainee Associate Technical Support Engineer for Freshers in Bengaluru
Automation Anywhere is hiring for the role of Trainee – Associate Technical Support Engineer at its Bengaluru, India location, offering an excellent opportunity for fresh graduates to begin their careers in technical support, customer success, and enterprise automation technologies. Automation Anywhere is a global leader in Robotic Process Automation (RPA) and intelligent automation solutions, trusted by Fortune 500 companies to scale digital operations through software bots, AI, and analytics. This role is ideal for candidates who are passionate about technology, enjoy solving technical problems, and want to build a career supporting innovative automation products used worldwide.
As a Trainee – Associate Technical Support Engineer, you will work closely with experienced support professionals to diagnose, troubleshoot, and resolve customer issues related to Automation Anywhere’s platforms. You will gain strong hands-on exposure to enterprise software, understand real-world customer use cases, and develop key skills that are highly valuable across technical support, operations, and product roles.
Job Overview
- Position: Trainee – Associate Technical Support Engineer
- Company: Automation Anywhere
- Qualification: Bachelor’s Degree
- Experience: Freshers / Entry-Level
- Location: Bengaluru, India
- Employment Type: Full-Time
This role is suited for candidates who enjoy technical problem solving, have excellent communication skills, and want to grow in a customer-facing tech support function.
About the Role
The Trainee – Associate Technical Support Engineer role focuses on providing support to customers using Automation Anywhere’s automation platforms. You will work as part of the technical support team, helping customers resolve issues related to software deployment, performance, configuration, and functionality. You will also escalate complex issues to senior support engineers or product experts when necessary, ensuring that customers receive timely and accurate solutions.
This position provides fresh graduates with exposure to enterprise software concepts, customer engagement practices, and internal technical workflows. Over time, you will develop domain expertise in automation technologies and understand how to address customer challenges effectively.
Key Responsibilities
In this role, selected candidates may be responsible for:
- Responding to customer support tickets and inquiries
- Diagnosing technical issues related to automation software
- Assisting customers with installation, configuration, or error analysis
- Working with internal teams to escalate unresolved issues
- Documenting problem resolutions and support workflows
- Communicating updates to customers and ensuring satisfaction
- Participating in team meetings to discuss recurring issues or patterns
- Assisting with user guidance and knowledge base contributions
These responsibilities help build strong technical communication skills and practical problem-solving abilities.
Skills and Qualifications Required
Candidates applying for this role should demonstrate:
- Strong communication skills (verbal and written)
- Logical reasoning and analytical mindset
- Basic understanding of software systems and troubleshooting
- Ability to learn new technologies quickly
- Customer-oriented approach and patience
- Comfort in a team-based collaborative environment
Familiarity with scripting languages, databases, or web technologies is an advantage but not mandatory for fresh graduates who show enthusiasm and a strong learning attitude.
Who Can Apply
This opportunity is ideal for:
- Fresh graduates passionate about technology
- Candidates with analytical or problem-solving aptitude
- Individuals interested in customer-facing technical roles
- Students with academic exposure to software, systems, or IT support
- Candidates from any degree background with strong communication skills
Automation Anywhere welcomes diverse educational backgrounds and values eagerness to learn and adapt in a dynamic technology environment.
Why This Role Is a Strong Career Opportunity
A Trainee – Associate Technical Support Engineer position at Automation Anywhere offers strong early-career exposure to enterprise automation products and customer engagement. Technical support roles provide foundational experience in understanding system behavior, troubleshooting techniques, and user expectations — skills that are highly transferable across many tech-oriented careers.
This role also positions candidates to explore career paths in areas such as product support, quality engineering, system administration, or customer success management. Additionally, experience with RPA technologies adds a valuable edge to your professional profile, given the rising adoption of automation across industries.
Work Environment and Culture
Automation Anywhere fosters a collaborative and inclusive work culture where employees are encouraged to share ideas, grow through mentorship, and participate in continuous learning. Support teams work closely with product engineering, customer success, and operations, offering exposure to diverse business functions and technical perspectives.
Freshers joining the team receive guidance from experienced professionals who help them understand common issues, support strategies, and customer expectations.
Career Growth Opportunities
With experience and performance growth, professionals in this role can explore positions such as:
- Senior Technical Support Engineer
- Product Support Specialist
- Technical Consultant
- Customer Success Engineer
- Quality Engineer
These roles build on support experience and can lead to broader opportunities in product or technical management domains.
Location and Work Setup
This position is based in Bengaluru, India, a leading technology and innovation hub that houses diverse technology teams and global engineering centers. The location provides exposure to advanced enterprise technologies and professional collaboration.
How to Apply
Interested candidates should apply through the official Automation Anywhere careers portal. Ensure your resume highlights communication skills, any technical exposure, coursework, projects, or internships that demonstrate your analytical and learning capabilities.
Apply using the official link below:
