Capgemini has announced its Off Campus Drive for the Process Associate position in Kolkata. Fresh graduates holding a Bachelor’s degree from any batch are eligible to apply. This opportunity is perfect for candidates who wish to start their career in business process management and customer support operations.
Capgemini Off Campus Recruitment for Process Associate Role
| Category | Details |
|---|---|
| Company | Capgemini |
| Job Role | Process Associate |
| Job Type | Full-Time |
| Experience | Fresher |
| Location | Kolkata |
| Qualification | Bachelor’s Degree (Any Discipline) |
| Batch | Any Batch Eligible |
| Skills Required | Communication, CRM Tools, Night Shift Flexibility |
| Salary (Expected) | ₹3 – ₹4.5 LPA (Approximate) |
| Application Mode | Online |
Job Description
Capgemini is looking for enthusiastic and customer-focused Process Associates to join their team. The selected candidates will be responsible for managing international client interactions, addressing queries, resolving issues, and ensuring customer satisfaction through effective communication.
Key Responsibilities
- Make outbound calls to US-based insurance companies, patients, or helpdesk departments as per the process requirements.
- Communicate effectively to promote services, gather client details, or resolve customer queries.
- Meet and maintain daily, weekly, and monthly performance targets.
- Handle customer objections and escalate complex issues to higher authorities when needed.
- Collaborate with team leads and quality analysts to improve call quality and efficiency.
- Ensure adherence to company policies and US call regulations at all times.
Required Education and Skills
- Must hold a Bachelor’s degree (mandatory).
- Freshers are eligible to apply.
- Willingness to work from office in Kolkata.
- Excellent verbal communication and interpersonal skills.
- Basic understanding of CRM tools and call center applications.
- Flexibility to work in night shifts and adapt to US time zones.
- Positive attitude, strong work ethic, and a goal-oriented mindset.
- Awareness of international business culture and customer expectations.
- Ability to handle customer interactions with patience and empathy.
Why Join Capgemini?
- Opportunity to start your career with a global IT and consulting leader.
- Exposure to international clients and global business processes.
- Professional development and skill-building opportunities.
- Supportive work culture with focus on teamwork and performance.
Salary Details
The expected salary for the Process Associate role at Capgemini is ₹3 – ₹4.5 LPA (approximate range), depending on skills and performance.
How to Apply for Capgemini Off Campus Drive
Follow the steps below to apply for the Capgemini Off Campus Recruitment 2025:
- Visit the official Capgemini career portal or use the direct application link provided below.
- Review the job description and eligibility details carefully.
- Click on “Apply Now” or “Submit Application” to proceed.
- Create an account or log in with existing credentials.
- Fill in your academic, personal, and professional details accurately.
- Upload your updated resume and required documents.
- Submit your application and keep an eye on your registered email for updates.
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About Capgemini
Capgemini is a global leader in technology and business transformation. The company partners with organizations worldwide to help them embrace digital solutions and manage their operations efficiently. Guided by its vision of “unleashing human energy through technology for a sustainable future,” Capgemini continues to empower clients and employees alike.
