Capgemini Recruitment 2026 brings an excellent opportunity for experienced IT professionals looking to advance their careers in enterprise IT support and workplace management. Capgemini, a globally respected technology and consulting organization, is currently hiring for the position of Service Desk Administrator (Service Desk Operations Manager) at its Noida location. This permanent role is designed for professionals who have hands-on experience managing service desk operations, leading technical teams, and ensuring seamless IT service delivery.
With organizations increasingly dependent on robust IT support systems, service desk leadership roles have become critical. This hiring initiative reflects Capgemini’s continued focus on strengthening its global IT service capabilities. If you are an experienced professional seeking stability, career growth, and exposure to global clients, this Capgemini off campus-style hiring opportunity in 2026 is worth exploring.
Capgemini Recruitment 2026
| Particulars | Details |
|---|---|
| Company Name | Capgemini |
| Job Role | Service Desk Administrator |
| Experience | Experienced Professionals |
| Qualification | Graduate / Relevant IT Background |
| Employment Type | Permanent |
| Job Location | Noida, India |
| Salary | As per company standards |
| Recruitment Type | Capgemini Recruitment 2026 |
| Reference Code | 378270 |
Job Overview
The Service Desk Administrator role at Capgemini is a senior operational position focused on managing day-to-day service desk functions. The role involves overseeing Level 1 and Level 1.5 support teams, ensuring service quality, meeting SLAs, and driving continuous service improvement initiatives.
This position requires strong leadership skills, operational oversight, stakeholder communication, and a deep understanding of IT service management frameworks. It is ideal for experienced professionals who have previously worked in IT support operations or service desk management roles.
Key Responsibilities
As a Service Desk Administrator at Capgemini, the selected candidate will be responsible for ensuring efficient and high-quality IT service delivery. Key responsibilities include:
- Overseeing daily service desk operations and managing L1 and L1.5 support agents, incident managers, and knowledge managers.
- Monitoring performance metrics such as ticket queues, response times, resolution rates, and customer satisfaction scores.
- Driving service improvement initiatives by updating policies, procedures, and workflows to meet or exceed SLAs.
- Managing issue resolution and escalations to ensure timely handling of technical support requests.
- Handling resource planning and budget management to ensure cost-effective operations.
- Communicating regularly with internal and external stakeholders regarding service performance and operational metrics.
- Ensuring compliance with industry standards, internal policies, and risk management requirements.
- Leading, mentoring, and motivating the service desk team to foster accountability and continuous improvement.
Skills Required
To succeed in this role, candidates should possess a strong combination of technical knowledge, leadership ability, and operational expertise. Required skills include:
- Proven experience in service desk operations or IT support management
- Strong understanding of ITIL processes and service management frameworks
- Excellent team leadership and people management skills
- Ability to monitor KPIs and implement performance improvement strategies
- Strong problem-solving and escalation management capabilities
- Effective communication and stakeholder management skills
- Experience in resource planning, budgeting, and operational optimization
- Knowledge of compliance, risk management, and industry best practices
Why Join Capgemini?
Capgemini is consistently rated highly for its work-life balance, supportive management, and inclusive culture. Employees benefit from:
- A collaborative work environment built on trust, transparency, and teamwork
- Access to world-class learning platforms, certifications, and mentorship programs
- Opportunities to work on global projects with leading organizations
- Regular team-building activities, recognition programs, and cultural initiatives
- A stable and secure career with long-term growth prospects
Capgemini encourages innovation while giving employees the freedom to shape their professional journeys.
Salary Details
The salary for the Service Desk Administrator role at Capgemini is competitive and aligned with industry standards. Compensation packages typically include a fixed salary, performance-based components, and additional benefits such as health insurance, paid leave, and learning support. Final salary details will be discussed during the interview process and depend on experience and skill level.
Hiring Location
This role is based in Noida, India, one of Capgemini’s major delivery hubs. The Noida office offers modern infrastructure, access to diverse projects, and a professional work environment that supports career development.
How to Apply
Interested candidates can apply directly through the official Capgemini careers website using the reference code 378270. Applicants should ensure their resumes clearly highlight relevant experience in service desk operations, team leadership, and IT service management.
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About the Company
Capgemini is an AI-powered global business and technology transformation partner known for delivering meaningful and measurable business value. With a legacy of nearly 60 years, the company operates in more than 50 countries and employs over 420,000 professionals worldwide. Capgemini’s services span strategy, consulting, digital transformation, engineering, and business operations, supported by a strong partner ecosystem.
In 2024, Capgemini reported global revenues of €22.1 billion, reflecting its consistent growth and market leadership. The organization is widely respected for its inclusive work culture, ethical practices, and commitment to sustainability. Capgemini empowers employees to shape their own career paths while contributing to innovative, large-scale technology solutions for leading global enterprises.
