About Citi
is a leading global financial services organization with a strong presence across banking, markets, risk, operations, and technology. Citi supports governments, institutions, and consumers in more than 160 countries, with India serving as a key hub for global operations, analytics, and shared services.
The Services – Full Time Analyst, India, 2026 role is part of Citi’s early-career talent pipeline, designed to develop future professionals who will support critical banking operations, client services, and business enablement functions.
Role Overview – Services Full Time Analyst (India, 2026)
- Position: Services – Full Time Analyst
- Company: Citi
- Location: Mumbai, Maharashtra, India
- Batch Eligibility: 2025 & 2026 Graduates
- Experience Level: Entry-level / Fresher-friendly
- Employment Type: Full-time
- Domain: Banking Services / Operations / Business Support
This role is suitable for graduates who want to begin their careers in banking operations, analytics-driven services, and enterprise process management within a global financial institution.
Purpose of the Role
The primary purpose of the Services Full Time Analyst role is to support Citi’s core business services and operational processes that enable smooth functioning of banking and financial activities. Analysts contribute to data-driven decision-making, process execution, reporting, and continuous improvement initiatives across service functions.
This role provides structured exposure to the internal workings of a global bank and builds a strong foundation in financial services operations.
Key Responsibilities
As a Services Full Time Analyst at Citi, your responsibilities typically include:
- Supporting day-to-day service and operational activities
- Working with structured datasets and reports to support business needs
- Using Excel and analytical tools to track performance metrics
- Assisting in process documentation and standard operating procedures
- Monitoring workflows and ensuring timely completion of deliverables
- Identifying process gaps and supporting improvement initiatives
- Coordinating with internal stakeholders and cross-functional teams
- Preparing dashboards, summaries, and management reports
- Ensuring compliance with internal controls and regulatory guidelines
- Supporting audits, reviews, and quality checks
These responsibilities help ensure Citi’s service operations remain efficient, accurate, and scalable.
Required Skills and Competencies
Candidates applying for this role are expected to demonstrate:
- Strong Excel skills, including formulas, data analysis, and reporting
- Analytical thinking and problem-solving ability
- Comfort working with numbers, data, and structured information
- Attention to detail and accuracy in task execution
- Basic understanding of business or financial concepts (preferred)
- Ability to follow defined processes and timelines
- Willingness to learn banking operations and service frameworks
Technical depth is less critical than analytical rigor and process discipline at this entry level.
Professional and Soft Skills
Citi values early-career professionals who demonstrate:
- Clear written and verbal communication
- Ability to collaborate effectively in team environments
- Time management and prioritization skills
- Ownership and accountability for assigned tasks
- Adaptability in fast-paced, process-driven environments
- Professionalism and ethical mindset
These skills are essential for long-term success in financial services roles.
Role Views – Day-to-Day Experience
A typical day as a Services Full Time Analyst at Citi may involve:
- Reviewing daily operational reports and dashboards
- Updating Excel trackers and performance metrics
- Supporting process execution and monitoring timelines
- Coordinating with team members to resolve issues
- Preparing summaries for managers and stakeholders
- Validating data accuracy and resolving discrepancies
- Participating in team meetings and knowledge sessions
- Documenting learnings and process updates
This exposure builds strong operational, analytical, and business understanding.
Who Should Apply
This role is ideal for:
- 2025 & 2026 batch graduates seeking entry-level banking roles
- Candidates with strong Excel and analytical skills
- Graduates interested in financial services and operations careers
- Individuals who prefer structured, process-oriented work
- Professionals seeking long-term growth within a global bank
A strong academic foundation and willingness to learn are key selection factors.
Work Culture and Environment
Citi offers a professional, inclusive, and globally connected work environment. Teams in Mumbai collaborate with regional and global stakeholders, following standardized processes and best practices. The culture emphasizes integrity, teamwork, continuous improvement, and career development.
Learning and Skill Development
Early-career analysts at Citi benefit from:
- Structured onboarding and role-specific training
- Exposure to global banking operations and systems
- Continuous learning through Citi’s internal platforms
- Mentorship from experienced professionals
- Opportunities to build domain expertise in financial services
This learning ecosystem supports steady career progression.
Career Growth and Progression
Starting as a Services Full Time Analyst, professionals can grow into roles such as:
- Senior Analyst – Services or Operations
- Business or Operations Analyst
- Process Excellence or Quality Specialist
- Product or Client Services Roles
- Management or Specialized Banking Functions
Career advancement is driven by performance, skill development, and internal mobility.
Why This Role Matters
- Supports critical banking and financial service operations
- Builds strong analytical and operational foundations
- Provides exposure to enterprise-scale processes
- Opens pathways to diverse roles within Citi
- Offers stability and long-term career prospects in banking
Services analysts play a vital role in enabling Citi’s global business operations.
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Final Career Insight
The Citi Services – Full Time Analyst (India, 2026) role in Mumbai is a strong opportunity for 2025 and 2026 graduates to begin their careers with a globally respected financial institution. With structured learning, exposure to core banking operations, and clear growth pathways, this role provides a solid foundation for long-term success in financial services and enterprise operations.
