Cognizant is inviting applications for its Digital Workplace Practice – Service Desk role in India. This opportunity is suitable for graduates with a three-year undergraduate degree, including BCom, BCA, BSc, BA, BBA, and BMS.
Candidates from the 2025 and 2026 batches can apply, according to the recruitment announcement. The detailed eligibility section also mentions the 2024 batch, so applicants should verify the eligible batches on the registration portal before applying.
The role involves providing technical support to end-users, troubleshooting IT issues, managing service desk tickets, and ensuring smooth IT service operations.
Job Overview
| Details | Information |
|---|---|
| Company | Cognizant |
| Job Role | Digital Workplace Practice – Service Desk |
| Designation | Service Desk |
| Experience | Freshers |
| Qualification | Any 3-Year Undergraduate Degree |
| Eligible Batches | 2025 & 2026 (2024 also mentioned in detailed eligibility) |
| Job Location | Cognizant Office Locations in India |
| Work Mode | Work from Office |
| Employment Type | Full-Time |
| Salary | Not Disclosed |
| Application Deadline | 30 November 2026, 11:59 PM |
| Application Platform | Superset |
About Cognizant
Cognizant is a global professional services company that helps businesses modernise technology, reimagine processes, and transform customer experiences.
The company provides technology and consulting services across multiple industries. Its Digital Workplace Practice focuses on supporting users and maintaining effective workplace technology services.
Job Description
Cognizant is hiring fresh graduates for its Digital Workplace Practice – Service Desk role.
Selected candidates will provide technical support to clients and end-users by troubleshooting and resolving IT-related issues. They will act as the first point of contact for users, manage service desk tickets, coordinate with internal IT teams, and help maintain the smooth functioning of computer systems and IT services.
Candidates should have good communication skills, basic technical knowledge, a customer-focused mindset, and flexibility to work in shifts from the office.
Roles and Responsibilities
- Serve as the first point of contact for end-users reporting IT issues.
- Log, track, and resolve service desk tickets accurately.
- Ensure tickets are handled within defined Service Level Agreements (SLAs).
- Troubleshoot hardware and software issues.
- Minimise downtime and disruption to users.
- Collaborate with internal IT teams to escalate and resolve complex issues.
- Create and maintain knowledge base articles.
- Support faster issue resolution and effective IT service delivery.
Eligibility Criteria
Candidates applying for the Cognizant Service Desk recruitment should meet the following requirements:
- Must have completed or be graduating from a three-year undergraduate degree.
- Eligible degrees include BCom, BCA, BSc, BA, BBA, BMS, B.Voc, and other relevant three-year UG degrees.
- The detailed eligibility section mentions the 2024, 2025, and 2026 graduating batches.
- The recruitment announcement headline specifies the 2025 and 2026 batches.
- Minimum 50% marks in Class 10, Class 12, Diploma (if applicable), and undergraduate studies.
- No rounding off of 49.9% to 50% is allowed.
- At the time of joining, candidates must have at least 50% aggregate in their qualifying degree.
- Candidates must not have any standing arrears.
- Students currently enrolled in full-time postgraduate courses are not eligible.
- Candidates must be open to working from any Cognizant office location and in assigned shifts.
- Applicants must be Indian nationals or OCIs currently residing in India.
Important: The announcement headline lists 2025 and 2026 batches, while the detailed eligibility criteria also includes 2024. Check the Superset application portal for the applicable batch criteria.
Required Skills
The recruitment details highlight the following skills and expectations:
- Strong verbal and written communication.
- Basic technical knowledge.
- Troubleshooting and problem-solving abilities.
- Customer-focused approach.
- Ability to understand and resolve user issues.
- Team collaboration.
- Flexibility to work in shifts.
- Willingness to work from the office.
Benefits and Support After Joining
Cognizant mentions the following support for candidates after joining as full-time employees:
- No Service Bonds: No service bond requirement.
- Higher Education Support: Cognizant-sponsored higher education from BITS Pilani, applicable only to candidates from Science, Technology, and Mathematics backgrounds.
- Night Shift Allowance: Allowance for eligible night shifts.
- Cab Facilities: Safe and comfortable pick-up and drop facilities.
- Rewards and Recognition: Timely recognition and rewards for top performers.
Work Location and Shift Details
- Work Mode: Work from Office
- Location: Cognizant office locations in India
- Shift: Assigned shift timings, including possible night shifts
- Flexibility: Candidates must be willing to work from any Cognizant office location as required.
Mandatory Documents
For Registration:
- Resume of a maximum of two pages.
- High-resolution passport-size photograph.
- Photograph should have a light background, with both ears visible.
For Interview:
- Academic documents.
- College ID card, if available.
- School and undergraduate mark sheets.
For Onboarding:
- PAN Card.
- Voter ID or Passport to verify citizenship.
- Aadhaar Card.
Final onboarding is subject to satisfactory background verification. Candidates should ensure that their name and personal details are consistent across their documents.
Important Application Deadline
<escape>Last Date to Apply:</escape> 30 November 2026, 11:59 PM.
Candidates should complete their registration before the deadline.
How to Apply for Cognizant Service Desk Jobs 2026
Interested and eligible candidates can register through the Superset application portal.
Apply Online: Click here
Before applying, review the eligibility criteria, academic requirements, and registration instructions carefully.
Recruitment and Fraud Prevention Notice
Cognizant states that it does not charge candidates or vendors any fees for employment.
Candidates should not make payments for applications, interviews, offers, training, or recruitment-related services.
For queries related to hiring, interview schedules, or offer communication, candidates can visit the Campus2Cognizant portal.
Frequently Asked Questions
1. Is Cognizant hiring freshers for Service Desk roles?
Yes. This recruitment is intended for eligible graduates applying for the Digital Workplace Practice – Service Desk role.
2. Which qualifications are accepted?
Three-year undergraduate degrees such as BCom, BCA, BSc, BA, BBA, BMS, and B.Voc are listed.
3. Which batches are eligible?
The announcement headline specifies 2025 and 2026. The detailed eligibility section also mentions 2024.
4. What is the minimum academic percentage?
Candidates must have at least 50% in Class 10, Class 12, Diploma (if applicable), and undergraduate studies.
5. Can candidates with active backlogs apply?
No. Candidates must not have standing arrears at the time of joining.
6. Is this a work-from-home job?
No. The recruitment details specify a work-from-office role.
7. What is the salary offered?
The salary is not disclosed in the supplied recruitment announcement.
8. What is the last date to apply?
30 November 2026, 11:59 PM.
9. Does Cognizant charge any recruitment fees?
No. Cognizant states that it does not collect recruitment or application fees from candidates.
Disclaimer
⚠️ Disclaimer: For informational purposes only. Not affiliated with Cognizant. Verify eligibility and job details on the official recruitment portal before applying. No selection guarantee or payment required.
