Concentrix is inviting applications for the role of Customer Service Representative at its Noida office. Freshers and candidates with up to 3 years of experience are eligible to apply. This opportunity is ideal for individuals who want to begin their career in customer support and contact center operations.
Concentrix Off Campus Hiring for Customer Service Representative
| Category | Details |
|---|---|
| Company | Concentrix |
| Job Role | Customer Service Representative |
| Job Type | Full-Time |
| Experience | 0 – 3 Years |
| Location | Noida (Logix Cyber Park, Tower-C) |
| Qualification | Graduate / Undergraduate (any discipline) |
| Salary (Expected) | ₹2.5 – ₹4.2 LPA (Approximate) |
| Application Mode | Online |
Key Responsibilities
- Handle inbound and outbound calls or internet-based interactions to resolve customer queries.
- Provide accurate solutions while ensuring high-quality customer service.
- Clarify customer requirements and use available tools to provide appropriate resolutions.
- Greet customers professionally and build rapport during interactions.
- Document, track, and update customer interactions in the database.
- Participate in initiatives aimed at improving customer satisfaction.
- Suggest or upsell additional products/services when applicable.
- Support customers with routine issues related to products and services.
- In case of a Content Moderator role, review and monitor sensitive or explicit content such as text, images, or videos to ensure compliance with client policies.
Candidate Profile
- Graduate/Undergraduate in any discipline (based on role requirements).
- Freshers and candidates with up to 3 years of experience are eligible.
- Strong communication skills (verbal and written).
- Courteous, customer-focused, and professional in all interactions.
- Basic computer navigation skills with knowledge of MS Office.
- Ability to multitask and adapt quickly in a fast-paced environment.
- Attention to detail with strong problem-solving abilities.
- Flexibility to work in rotational shifts.
- Ability to work both independently and as part of a team.
Career Growth
This role falls under the Career Framework Starter Level, where employees are introduced to client-specific processes. With strong performance and skill development, candidates can progress into advanced customer support or team leadership roles within Concentrix.
Salary Package
- Expected Salary: ₹2.5 LPA – ₹4.2 LPA (Approximate Range, based on role and experience)
Why Join Concentrix?
- Opportunity to start a career in customer service with a global brand.
- Professional training and career growth opportunities.
- Diverse and inclusive work culture.
- Exposure to international clients and processes.
- Strong focus on employee well-being and development.
How to Apply for Concentrix Off Campus Hiring
Step-by-Step Process:
- Visit the official Concentrix careers portal.
- Search for the Customer Service Representative (Noida) role using the Job ID: R1612395.
- Click on Apply Now and log in/create an account.
- Fill in the online application form with your academic, personal, and work details.
- Upload your updated resume and required documents.
- Submit your application and wait for communication from the recruitment team.
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About Concentrix
Concentrix is a leading global provider of customer experience solutions and business services. With a presence in over 40 countries, the company helps clients across industries deliver exceptional support, strengthen customer relationships, and improve business performance.
