About Deloitte
is one of the world’s leading professional services organizations, providing audit, consulting, risk advisory, tax, and technology services to clients across industries. Deloitte’s global delivery model and strong focus on innovation, digital transformation, and operational excellence make it a preferred workplace for early-career professionals seeking long-term growth and global exposure.
The EUS (End User Services) Analyst role is part of Deloitte’s internal technology and operations ecosystem, ensuring smooth IT support and user experience for employees and stakeholders.
Role Overview – EUS Analyst
- Position: EUS Analyst
- Company: Deloitte
- Location: Chennai, India
- Experience Level: Entry-level / Fresher-friendly
- Education: B.E / B.Tech (Engineering Graduates)
- Employment Type: Full-time
- Domain: IT Support / End User Services / Enterprise Operations
This role is ideal for engineering graduates who want to begin their careers in enterprise IT operations, user support, and infrastructure services within a globally recognized organization.
Purpose of the Role
The primary purpose of the EUS Analyst role is to support end users by ensuring reliable access to IT systems, applications, and devices. EUS Analysts act as the first line of support for resolving technical issues, maintaining service quality, and ensuring minimal disruption to business operations.
This role builds a strong foundation in enterprise IT environments and service management practices.
Key Responsibilities
As an EUS Analyst at Deloitte, your responsibilities typically include:
- Providing technical support to end users for hardware, software, and applications
- Troubleshooting system, network, and device-related issues
- Managing incidents and service requests through ticketing systems
- Installing, configuring, and updating operating systems and applications
- Supporting user onboarding, access provisioning, and account management
- Ensuring adherence to IT service management (ITSM) processes
- Documenting issues, resolutions, and standard operating procedures
- Coordinating with internal IT teams for complex issue resolution
- Maintaining compliance with security and data protection policies
- Delivering timely and customer-focused IT support
These responsibilities help ensure consistent and reliable IT services across the organization.
Technical Skills Required
To succeed in this role, candidates should demonstrate:
- Basic knowledge of operating systems (Windows, macOS)
- Understanding of hardware components and peripherals
- Familiarity with common enterprise applications and tools
- Basic networking concepts (LAN, VPN, connectivity issues)
- Awareness of IT service management processes
- Ability to follow structured troubleshooting steps
- Exposure to ticketing tools or ITSM platforms (good to have)
Strong fundamentals are more important than advanced specialization at this stage.
Professional and Soft Skills
Deloitte values professionals who bring strong behavioral competencies, including:
- Clear communication and customer-handling skills
- Problem-solving and analytical thinking
- Patience and attention to detail
- Ability to work in shifts or support-driven environments
- Time management and task prioritization
- Willingness to learn enterprise systems and tools
- Team-oriented and service-focused mindset
These skills are essential for delivering high-quality end-user support.
Role Views – Day-to-Day Experience
A typical day as an EUS Analyst may involve:
- Responding to user-reported IT issues and service requests
- Diagnosing and resolving desktop or application problems
- Updating tickets with resolution details and status
- Coordinating with infrastructure or security teams
- Supporting device setup and configuration for new users
- Monitoring service queues and meeting SLA targets
- Assisting with routine maintenance or updates
- Participating in team handovers and knowledge sharing
This hands-on exposure helps build confidence in enterprise IT operations.
Who Should Apply
This role is suitable for:
- Engineering graduates seeking entry-level IT roles
- Freshers interested in IT support and enterprise operations
- Candidates with strong troubleshooting and communication skills
- Individuals looking to build careers in IT infrastructure or service management
- Graduates seeking global exposure within a reputed firm
Prior work experience is not mandatory, making this an excellent starting point.
Work Culture and Environment
Deloitte promotes a collaborative, inclusive, and process-driven work culture. EUS teams work closely with global IT functions, following standardized service frameworks and best practices. The Chennai location offers exposure to large-scale enterprise environments and global stakeholders.
Learning and Skill Development
EUS Analysts at Deloitte benefit from:
- Structured onboarding and technical training
- Exposure to enterprise IT tools and environments
- Continuous learning through Deloitte’s internal platforms
- Mentorship from experienced IT professionals
- Opportunities to transition into advanced IT or technology roles
This learning ecosystem supports steady professional development.
Career Growth and Progression
Starting as an EUS Analyst, professionals can progress into roles such as:
- Senior EUS Analyst
- IT Support Lead / Team Lead
- Infrastructure or Network Engineer
- IT Service Management Specialist
- Technology Operations or Platform Support Roles
Career growth depends on performance, certifications, and technical upskilling.
Why This Role Matters
- Ensures smooth IT operations and user productivity
- Builds strong foundations in enterprise IT environments
- Develops customer-facing and problem-solving skills
- Provides exposure to global IT service delivery
- Opens pathways to specialized technology roles
End User Services roles are critical to organizational efficiency and reliability.
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Final Career Insight
The Deloitte EUS Analyst role in Chennai, India is an excellent entry-level opportunity for engineering graduates looking to start their careers in enterprise IT support and operations. With structured learning, global exposure, and clear career pathways, this role provides a solid foundation for long-term growth within Deloitte’s technology ecosystem.
