Genpact Recruitment 2025 | Process Associate – Customer Care | Freshers & Experienced Candidates

Genpact has officially announced a new hiring opportunity for the position of Process Associate – Customer Care. This role is open for both freshers and experienced candidates across multiple batches. If you are a graduate looking to start your career with a leading global professional services firm, this could be the perfect opportunity for you.

In this post, you’ll find complete details about the company, job role, required skills, qualifications, responsibilities, and how to apply online for Genpact’s latest recruitment drive.

Genpact Recruitment 2025

Job Description

Genpact is inviting applications for the role of Process Associate – Customer Care, a position that emphasizes customer interaction, technical support, and service quality. This entry-level role is ideal for candidates who wish to start their careers in customer service, BPO operations, or technical support functions.

As a Process Associate, you will be responsible for resolving customer issues, improving service quality, and ensuring client satisfaction through effective communication and timely assistance.

Key Roles and Responsibilities

• Handle multiple customer chats or calls simultaneously (3 or more active chats).
• Respond to customer queries and issues in a timely and professional manner.
• Provide accurate solutions based on available help articles and company policies.
• Replicate customer issues to identify bugs, errors, or improvement opportunities.
• Deliver outstanding customer service and maintain a professional tone at all times.
• Coordinate with internal departments to ensure customer problems are resolved efficiently.
• Manage technical queries related to Domain, Hosting, Servers, SSL, Email, and Backups.
• Demonstrate a strong work ethic and ability to work both independently and in teams.
• Keep updated on process changes, client policies, and internal knowledge updates.
• Upsell relevant products and services based on customer needs.

Required Qualifications and Skills

• Educational Qualification: Graduation in any discipline (preferably B.Tech or equivalent).
• Freshers and experienced candidates (0–2 years) can apply.
• Basic understanding of internet technologies such as websites, hosting, domains, and security.
• Prior experience in customer support or sales will be an added advantage.
• Proficiency in written English with a neutral accent.
• Must be able to work in rotational or weekend shifts as required.
• Typing speed of 40–45 words per minute with at least 80% accuracy.
• Strong analytical and problem-solving skills with a customer-centric approach.
• Must demonstrate C1 English proficiency level or equivalent.

Preferred Skills

• Effective communication and probing skills.
• Analytical mindset with attention to detail.
• Familiarity with CRM systems and chat support platforms.
• Ability to stay calm under pressure and handle challenging customers effectively.
• A positive attitude and willingness to learn new technologies or tools.

Why Join Genpact?

• Work with a global leader in digital transformation and business services.
• Gain hands-on experience in customer care and process operations.
• Opportunity to develop communication, analytical, and problem-solving skills.
• Exposure to international clients and diverse work environments.
• Continuous learning and professional growth through internal training programs.
• Stable career growth and performance-based advancement.

Genpact has built a strong reputation for its employee-friendly culture, transparent policies, and opportunities for advancement. Freshers joining Genpact often find it to be an excellent stepping stone toward a successful career in the corporate world.

Salary and Benefits

The expected salary for the Process Associate – Customer Care role ranges between ₹2.5 LPA to ₹6 LPA, depending on the candidate’s experience, skills, and performance during the recruitment process.

Employees can also benefit from:

• Performance-based incentives and bonuses.
• Health and life insurance coverage.
• Paid leaves and holiday benefits.
• Internal career growth opportunities.
• Access to Genpact’s e-learning and certification programs.

How to Apply for Genpact Recruitment 2025

The application process is completely online. Follow the steps below to apply for the role of Process Associate – Customer Care:

1. Visit the official Genpact Careers Page or click on the direct application link below.
2. Read the job description and eligibility criteria carefully.
3. Click on the “Apply Here” or “Apply Online” button.
4. If you are a new user, create an account on the Genpact portal.
5. Log in with your credentials and fill in all the required details such as educational background, contact information, and skills.
6. Upload your latest resume and any other relevant documents.
7. Verify all entered details before submitting the application form.
8. After successful submission, wait for an email or message from the Genpact HR team for further updates.

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About Genpact

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations. Headquartered in New York, Genpact has a presence in over 30 countries and employs more than 125,000 professionals worldwide.

The company specializes in business process management, analytics, finance, and digital solutions across industries like banking, insurance, healthcare, and technology. Genpact’s mission is to help clients drive efficiency, innovation, and superior customer experiences through smart technology and data-driven insights.

For young graduates and professionals, Genpact offers excellent opportunities to build a career in customer care, analytics, and digital operations.