HCLTech is hiring freshers for the Customer Service Associate role under its Finance & Accounting (F&A) and Telecom domains. The opportunity is available in Hyderabad and Bengaluru for candidates with 0–1 year of experience.
Candidates with a bachelor’s degree, excellent verbal and written communication skills, and an interest in customer support can apply. The role involves handling customer queries, resolving issues at the first point of contact, and delivering a positive customer experience.
HCLTech Recruitment 2026 – Job Overview
| Details | Information |
|---|---|
| Company | HCLTech |
| Job Role | Customer Service Associate |
| Hiring Domains | Finance & Accounting (F&A), Telecom |
| Experience | Freshers (0–1 Year) |
| Qualification | Bachelor’s Degree |
| Eligible Batches | 2024, 2025 & 2026 |
| Salary | Not Disclosed |
| Job Location | Hyderabad, Telangana / Bengaluru, Karnataka |
| Employment Type | Full-Time, Permanent |
| Process | Voice / Blended |
| Industry | BPM / BPO |
| Openings | 70 |
| HR SPOC | Aswini A |
About HCLTech
HCLTech is a global technology company providing services and solutions across digital, engineering, cloud, artificial intelligence, IT services, and consulting.
The company works with clients across industries, including financial services, manufacturing, healthcare, technology, telecommunications, retail, and public services. HCLTech has a global workforce and operations across multiple countries.
Job Description
As a Customer Service Associate at HCLTech, candidates will handle customer queries and provide support across the Finance & Accounting and Telecom domains.
The role focuses on resolving customer concerns at the first point of contact, understanding customer requirements, and ensuring a professional and positive support experience. Candidates should have excellent communication skills, active listening abilities, and the flexibility to work in a fast-paced, team-oriented environment.
Roles and Responsibilities
- Handle customer queries and provide appropriate resolutions.
- Resolve customer issues at the first point of contact wherever possible.
- Deliver a positive customer experience through professional and courteous communication.
- Listen actively and understand customer requirements.
- Communicate clearly with customers through the assigned support process.
- Manage multiple customer interactions and tasks efficiently.
- Follow defined process guidelines and service standards.
- Collaborate with team members to resolve customer concerns.
- Adapt to changing processes and a fast-paced work environment.
- Suggest ideas for process improvement.
- Maintain attention to detail while handling customer requests.
Eligibility Criteria
Candidates interested in applying should meet the following requirements:
- Freshers and candidates with 0–1 year of experience can apply.
- Bachelor’s degree in any discipline is preferred, particularly Arts and Science graduates.
- Candidates who graduated in 2024, 2025, or 2026 are eligible as per the detailed job description.
- B.E./B.Tech and MCA candidates are not eligible.
- Excellent verbal and written communication skills are required.
- Basic knowledge of Microsoft Office applications, especially Excel and Outlook.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a team-oriented and fast-paced environment.
- Willingness to work in shifts, if required.
Important: The listing’s general education section mentions “Any Graduate,” but its detailed eligibility criteria specifically prefers Arts and Science graduates and excludes B.E./B.Tech and MCA candidates. Applicants should follow the detailed criteria and confirm eligibility with the recruiter.
Required Skills
- Excellent verbal and written communication
- Customer Support
- Customer Service
- Active Listening
- Problem Solving
- Customer Focus
- Team Collaboration
- Multitasking
- Time Management
- Attention to Detail
- Adaptability
- Basic MS Excel and Outlook
Preferred Key Skills
The Naukri listing highlights the following skills:
- Voice Process
- International Voice
- Customer Support
- Finance
- Telecom
Candidates with strong communication skills and an interest in voice or blended customer support processes may find this opportunity relevant.
Salary and Benefits
The salary for this position has not been disclosed in the supplied job listing.
Candidates should confirm the salary package, incentives, shift allowances, benefits, and other employment terms directly with HCLTech or the authorised recruiter.
Job Locations and Work Details
- Hyderabad: Telangana
- Bengaluru: Karnataka
- Experience: 0–1 Year
- Employment Type: Full-Time, Permanent
- Process: Voice / Blended
- Shifts: Candidates should be willing to work in shifts if required.
The exact work location, shift timings, and process allocation may depend on business requirements.
HR Contact
HR SPOC: Aswini A
Candidates can refer eligible friends for this opportunity as mentioned in the job listing.
How to Apply for HCLTech Fresher Jobs 2026
Interested candidates can review the complete job description and submit their applications through the Naukri listing.
Apply Online: Click here
Check the latest availability and eligibility requirements before applying.
Frequently Asked Questions
1. Is HCLTech hiring freshers for Customer Service Associate roles?
Yes. The listing specifies 0–1 year of experience and encourages fresh graduates to apply.
2. Which batches are eligible?
The detailed job description mentions graduates from the 2024, 2025, and 2026 batches.
3. What is the required qualification?
A bachelor’s degree is preferred, particularly in Arts and Science disciplines. B.E./B.Tech and MCA candidates are not eligible according to the detailed description.
4. What are the job locations?
The listed locations are Hyderabad, Telangana, and Bengaluru, Karnataka.
5. What is the salary offered?
The salary is not disclosed in the supplied job listing. Candidates should confirm compensation with the recruiter.
6. Is this a voice or non-voice role?
The listing categorises the role under Voice / Blended support.
7. Is prior customer support experience mandatory?
No. Fresh graduates are encouraged to apply, and the listing accepts candidates with 0–1 year of experience.
8. Who is the HR contact?
The listed HR SPOC is Aswini A.
Disclaimer
This article is based on the job information provided in the Naukri listing. FindMyJobss is not affiliated with HCLTech. Verify the latest eligibility criteria, job availability, salary, and employment terms through the official HCLTech careers website or authorised recruitment channel before applying. No selection guarantee or payment is required.
