Newfold Digital is actively hiring freshers and early professionals for the role of Product Support Associate at its Mumbai location. This is a great opportunity for candidates looking to begin a career in customer support and technical troubleshooting in the web technology domain.
Newfold Digital Off Campus Hiring for Product Support Associate
| Category | Details |
|---|---|
| Company | Newfold Digital |
| Job Role | Product Support Associate |
| Location | Mumbai, India |
| Job Type | Full-Time |
| Experience | 0–1 Year |
| Qualification | Any Graduate (Engineering/BSc IT preferred) |
| Shifts | Rotational |
| Technical Skills | Networking, DNS, Email Servers, Linux, SMTP |
| Salary (Expected) | ₹3 – ₹4.5 LPA (Approximate Range) |
| Application Mode | Online |
Key Responsibilities
- Resolve technical issues related to company products and services.
- Handle customer queries via chat, web portals, forums, and calls.
- Perform product testing, analysis, and bug identification.
- Assist with documentation and knowledge base updates.
- Record and report problem trends.
- Develop strategies to enhance service quality and team efficiency.
- Follow company information security policies and procedures.
Required Skills and Qualifications
- Graduate from any stream (Engineering or BSc in IT/Computers preferred).
- 0–1 year of experience in technical/customer support roles.
- Strong verbal and written communication skills.
- Ability to solve problems resourcefully and efficiently.
- Knowledge of internet basics and troubleshooting techniques.
- Comfortable working in rotational shifts.
- Must be customer-focused and attentive to detail.
Technical Skills Required
- Basics of Networking and DNS
- Understanding of Hardware and Operating Systems (Linux/Windows)
- Web & Email Server Fundamentals
- Troubleshooting of IMAP/POP/SMTP mail clients
- Server-side scripting basics
Additional Preferred Knowledge
- Domain Name Systems & Registrations
- Web Hosting Fundamentals
- Control Panels like cPanel or Plesk
- POP/IMAP/SMTP Configuration and Support
Why Join Newfold Digital?
- Choose your work setup: remote, hybrid, or on-site.
- A culture that values diversity, inclusion, and work-life balance.
- Access to top-tier health insurance and certification sponsorships.
- All employees get a free domain name and WordPress blog.
- 20+ global affinity groups to build community and support.
- Encouraging internal career mobility and continuous learning.
How to Apply for Newfold Digital Off Campus Drive
Follow these simple steps to apply:
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Review the job description and eligibility criteria.
- Click on “Apply” and create or log in to your candidate profile.
- Complete the online application form and upload your resume.
- Submit your application and await communication from the recruitment team
Newfold Digital Apply Link : Click here
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About Newfold Digital
Newfold Digital is a global leader in web presence technology, catering to millions of customers across the world. The company owns and operates some of the most well-known brands in the hosting and domain space including Bluehost, HostGator, Domain.com, Network Solutions, and Web.com. With a focus on innovation, service, and community, Newfold empowers businesses of all sizes to establish a strong online presence.
