NTT DATA is hiring candidates for the position of Banking Operation Analyst in Gurgaon, Haryana. This opportunity is part of the company’s Credit Card Operations team and involves fraud investigation, dispute management, chargeback processing and financial operations.
The role is associated with Joint Recovery Processing/Chargeback Analyst responsibilities. Selected candidates will work on fraud and dispute cases, manage chargeback activities, analyse transaction data and ensure compliance with applicable regulations and internal quality standards.
Candidates with a Bachelor’s degree and relevant experience in financial services, credit card operations or BPO environments can review the job requirements and apply through NTT DATA’s official careers portal.
Important: The detailed job description specifies 1–4 years of relevant experience. Freshers should verify their eligibility before applying.
NTT DATA Recruitment 2026 – Job Overview
| Particulars | Details |
|---|---|
| Company | NTT DATA |
| Job Role | Banking Operation Analyst |
| Functional Area | Banking / Credit Card Operations |
| Associated Role | Joint Recovery Processing / Chargeback Analyst |
| Qualification | Bachelor’s Degree |
| Experience | 1–4 Years (as per detailed description) |
| Location | Gurgaon, Haryana, India |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Shift | Rotational Evening Shift |
| Working Days | Monday to Sunday (Rotational Schedule) |
| Salary | Competitive, based on experience and qualifications |
| Application Mode | Online |
Job Responsibilities
Candidates selected for the Banking Operation Analyst position may be responsible for the following activities:
1. Fraud and Dispute Management
- Analyse and process fraud and dispute cases using the TDR case management system.
- Investigate potential fraud cases and ensure internal service levels are met.
- Manage different stages of the chargeback lifecycle.
- Handle cardholder and non-cardholder-initiated disputes.
2. Chargeback Processing
- Process system-generated retrieval requests.
- Handle first-cycle chargebacks and second-cycle representments.
- Review merchant challenges and rebuttals.
- Manage pre-arbitration, case filing and good-faith collections.
3. Compliance and Reporting
- Understand and follow applicable association rules and regulations.
- Identify potential fraud trends and report findings.
- Follow departmental escalation procedures and quality standards.
- Maintain compliance with PCI standards and related controls.
4. Data Analysis
- Analyse transaction and fraud-related data.
- Conduct trend analysis using available tools and resources.
- Contact cardholders to verify transactions where required.
- Coordinate with law enforcement agencies when applicable.
5. Team Collaboration
- Coordinate with team members and report customer feedback.
- Participate in team meetings, coaching sessions and one-on-one discussions.
- Support and mentor new employees on procedures and systems.
- Maintain professional communication while handling customer disputes.
Educational Qualification
Candidates should possess a Bachelor’s degree.
A degree in the following areas is preferred according to the detailed job description:
- Finance
- Business Administration
- Related fields
Candidates should review the official job listing for the complete qualification requirements.
Experience Requirements
The detailed job description specifies:
- 1–4 years of credit card and/or financial experience.
- Experience in recoveries or chargeback operations within the financial services sector.
- Experience in risk operations or financial services roles within a BPO environment is relevant.
Freshers: The shared headline mentions freshers and experienced candidates, but the detailed requirements specify 1–4 years of experience. Freshers should confirm their eligibility directly through the official careers portal.
Required Skills
Candidates should ideally have the following skills:
- Analytical and problem-solving abilities.
- Knowledge of fraud and dispute management.
- Understanding of credit card operations and chargeback processes.
- Proficiency in Microsoft Office applications such as Word, Excel and PowerPoint.
- Good English communication skills.
- Strong listening, negotiation and customer-handling abilities.
- Ability to manage multiple tasks within deadlines.
- Working knowledge of computers and strong keyboarding skills.
- Adaptability, flexibility and willingness to learn.
Additional requirements mentioned in the detailed description:
- French language proficiency (reading, writing and speaking).
- Knowledge of TS2/TDR systems is considered an asset.
- Familiarity with association rules and regulations.
Work Schedule and Job Location
Location: Gurgaon, Haryana, India
Work Mode: Work From Office
Working Schedule: Monday to Sunday with rotational shifts, which may include evenings, weekends and holidays.
Candidates should be comfortable working in rotational shifts before applying.
Salary Details
NTT DATA has not disclosed a fixed salary range in the shared job description. Compensation will be competitive and based on the candidate’s experience and qualifications.
Selection Process
The detailed job information does not specify the exact selection stages. Candidates should check the official NTT DATA careers portal for recruitment updates and further instructions.
How to Apply for NTT DATA Banking Operation Analyst Recruitment 2026
Interested candidates can follow these steps:
- Visit NTT DATA’s official careers portal.
- Open the Banking Operation Analyst job listing.
- Review the complete job description and eligibility requirements.
- Check the experience, language and shift requirements.
- Click on the Apply option.
- Complete the application form with accurate information.
- Submit your application.
Direct Application Link
Apply Online:
https://careers.nttdata.com/global/en/job/360918/Banking-Operation-Analyst
Official Website:
https://www.nttdata.com/
Frequently Asked Questions (FAQs)
1. What is the job role at NTT DATA?
NTT DATA is hiring for the Banking Operation Analyst position, associated with Joint Recovery Processing and Chargeback Analyst responsibilities.
2. Where is the job location?
The job location is Gurgaon, Haryana, India.
3. What qualification is required?
Candidates should possess a Bachelor’s degree. Finance, Business Administration or a related field is preferred.
4. Can freshers apply?
The shared headline mentions freshers and experienced candidates. However, the detailed description requires 1–4 years of relevant experience. Freshers should confirm eligibility with NTT DATA before applying.
5. What is the work mode?
The position is full-time and work from office.
6. Are rotational shifts required?
Yes. The position involves rotational shifts, which may include evenings, weekends and holidays.
7. Is French language proficiency required?
French proficiency in reading, writing and speaking is mentioned in the detailed job requirements.
8. What is the salary offered?
The salary is described as competitive and based on experience and qualifications. A specific salary range has not been disclosed.
Disclaimer
This article is prepared using the job details shared for NTT DATA’s Banking Operation Analyst vacancy. The detailed description includes a requirement of 1–4 years of relevant experience and French language proficiency. Candidates should verify the latest eligibility requirements, vacancy status, compensation and application details on NTT DATA’s official careers portal before applying.
