NTT DATA hiring inviting applications for the Remote Engineer (L1) position in Bangalore, Karnataka. This full-time opportunity is part of the Service Delivery and Client Success team and involves providing remote technical support across networking, collaboration tools, and end-user computing.
Candidates with basic service desk or helpdesk experience, networking knowledge, troubleshooting skills, and good communication abilities can review the requirements and apply through the official careers website.
Job Overview
| Details | Information |
|---|---|
| Company | NTT DATA |
| Job Role | Remote Engineer (L1) |
| Job Category | Service Delivery and Client Success |
| Qualification | Bachelor’s degree or equivalent in IT, Computer Science, or a related field preferred |
| Experience | Basic service desk or helpdesk experience required |
| Location | Bangalore, Karnataka, India |
| Work Mode | Hybrid |
| Job Type | Full-time |
| Salary | Not disclosed in the provided listing |
| Job ID | NTT1GLOBALR151455EXTERNALENGLOBAL |
| Official Apply Link | Apply on NTT DATA Careers |
Job Description
The Remote Engineer (L1) role focuses on providing professional remote technical support to clients. The selected candidate will respond to technical enquiries, investigate incidents, troubleshoot reported problems, and help restore services within the required timelines.
The position covers three main technical areas:
- Networking: Network connectivity, DNS, DHCP, IP addressing, wireless connectivity, routing, switching, and network equipment.
- Collaboration tools: Email, video conferencing, instant messaging, and document-sharing applications.
- End-user computing: Operating systems, hardware, software applications, printers, and mobile devices.
The engineer will also document support activities, follow established procedures, and escalate complex problems to Level 2 engineers or specialised teams when necessary.
Qualifications & Skills
Candidates should have the following qualifications and abilities:
- A bachelor’s degree or equivalent in Information Technology, Computer Science, or a related discipline is preferred.
- Basic experience in a service desk or helpdesk role supporting multiple IT areas.
- Knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Familiarity with Windows and macOS operating systems.
- Understanding of hardware and software troubleshooting, mobile devices, and printer configurations.
- Ability to use remote desktop tools, network monitoring tools, collaboration platforms, and ticketing systems.
- Good analytical thinking and problem-solving skills.
- Clear communication and customer service skills.
- Ability to prioritise tasks, work under pressure, and collaborate with different technical teams.
Must-Have Skills
The key skills relevant to this position include:
- Networking fundamentals and connectivity troubleshooting
- DNS, DHCP, TCP/IP, VLANs, routing, and switching
- Windows and macOS support
- Email and collaboration platform troubleshooting
- Hardware, software, printer, and mobile device support
- Remote access and troubleshooting tools
- Incident management and ticket documentation
- Customer communication and problem-solving
Preferred Certifications
The following certifications are mentioned as an advantage in the job listing:
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Microsoft 365 certifications
- Cisco collaboration certifications
These certifications are listed as a plus, not as mandatory requirements.
Roles and Responsibilities
The selected candidate will be responsible for the following activities:
- Serve as the initial point of contact for end-users seeking technical assistance.
- Troubleshoot network connectivity, wireless access, DNS, DHCP, and IP addressing issues.
- Resolve issues involving email, video conferencing, messaging, and document-sharing tools.
- Provide support for operating systems, hardware, applications, printers, and mobile devices.
- Use remote access software and technical tools to identify and resolve incidents.
- Follow established support procedures and service management guidelines.
- Record incidents, service requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved or complex technical issues to Level 2 engineers or specialised teams.
- Coordinate with networking, collaboration, and end-user computing support teams.
- Monitor network performance and assist with routine maintenance, patches, and updates.
- Help maintain troubleshooting guides, knowledge-base articles, and standard operating procedures.
- Keep up with relevant technology developments and IT support practices.
- Follow incident, problem, and change management processes.
How to Apply for NTT DATA Remote Engineer
Interested candidates can apply through the official NTT DATA careers portal by following these steps:
- Open the official job application page using the link below.
- Review the job description, qualifications, and experience requirements.
- Sign in or create a candidate account if required.
- Complete the application form with accurate details.
- Upload your updated resume and any requested information.
- Review your application and submit it.
Official Application Link: NTT DATA Remote Engineer – Apply Online
Applicants should verify that the position is still accepting applications before submitting their details.
About NTT DATA
NTT DATA is a global business and technology services company that provides solutions across cloud, cybersecurity, connectivity, data centres, artificial intelligence, and application services. The company works with organisations across industries to support technology transformation and business operations.
NTT DATA emphasises technical innovation, customer success, teamwork, and an inclusive working environment. More information about the company and its career opportunities is available on the official NTT DATA website.
Apply Now
Candidates interested in networking, IT support, and end-user computing can review the requirements and apply through the official careers portal.
Click Here to Apply for NTT DATA Remote Engineer
Note: The salary and specific eligible graduation batches were not provided in the supplied job description. The role requires basic service desk or helpdesk experience, so candidates should check the official listing carefully before applying.
