PhonePe, India’s leading digital payments platform, is hiring for its Customer Experience Operations team in Bangalore. Worth flagging upfront: this listing’s page title reads “Merchant Onboarding Specialist,” but the actual job description published underneath it describes an Advisor, Customer Experience role handling PhonePe account and transaction queries — a mismatch that appears to be a template mix-up on PhonePe’s end. This article covers what the job description itself actually says, so you know exactly what you’d be applying for.
Job Overview
| Company | PhonePe |
| Job Role | Advisor, Customer Experience |
| Qualification | Graduation (10+2+3) mandatory |
| Job Type | Full Time |
| Experience | Freshers / Entry-Level |
| Location | Bangalore, Karnataka, India |
PhonePe’s Customer Experience team takes full ownership of customer problems and works to provide quick, meaningful resolution — not just closing tickets, but actively bettering the product using real-time insights and customer feedback. As part of the Customer Experience Operations function, you’ll help understand customer issues better and collaborate with internal teams to improve the solutions PhonePe can offer.
Job Role
Reporting to the Assistant Manager, Customer Experience, an Advisor handles PhonePe account and transaction-related queries across phone and data (chat/email) channels. Since PhonePe processes over 33 crore transactions daily for more than 60 crore registered users, this role puts you directly in the flow of one of India’s largest digital payment ecosystems — every conversation you handle is a real transaction, a real account, and often a genuinely time-sensitive concern for the customer on the other end.
Key Responsibilities
- Act with integrity and think customer-first in every interaction
- Handle PhonePe account and transaction-related queries
- Flex between phone and data (chat/email) channels as needed
- Follow specified process guidelines to bring about resolution
- Build customer trust through every interaction
- Meet hourly and daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately, taking support from relevant teams to resolve customer issues
- Recommend process improvements based on patterns observed in customer queries
- Engage and educate customers so they can use PhonePe to the fullest
Eligibility Criteria
- Graduation (10+2+3) is mandatory
- Freshers are welcome to apply
- Must be comfortable working in rotational shifts
- Based in or willing to relocate to Bangalore
Skills Required
- Excellent written and verbal communication skills in English and Hindi
- Good learnability and the ability to actively listen and handle objections well
- Strong customer orientation and the ability to adapt to different scenarios
- Team player mentality, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
Preferred Qualifications
- Multilingual skills (spoken and written) in South Indian languages are explicitly called out as preferred
- Prior experience in a customer service or transaction-support environment
- Familiarity with digital payments, UPI, or fintech products
- Comfort working productivity-driven, metrics-based shifts
Job Location
Bangalore, Karnataka, India
Salary & Benefits
PhonePe explicitly notes that its full employee benefits package doesn’t apply to intern or contract roles, but for full-time employees it includes comprehensive insurance (medical, critical illness, accidental, and life), a wellness program with an Employee Assistance Program and onsite medical center, strong parental support (maternity, paternity, adoption assistance, and day-care support), mobility benefits including relocation and travel policies, and retirement benefits covering PF, gratuity, and NPS. Additional perks include higher education assistance and a car lease program — a notably comprehensive benefits stack for an entry-level advisor role.
Selection Process
Candidates apply through PhonePe’s official careers portal (hosted on Greenhouse). The application includes structured questions about your current career stage, compensation expectations, industry background, years of experience, and explicit confirmation of comfort with rotational shifts — so come prepared to answer these directly rather than vaguely. Given the bilingual and multilingual emphasis in the job description, fluency in Hindi alongside English, and ideally a South Indian language, will likely be assessed during the interview process.
How to Apply
Interested candidates should apply directly through PhonePe’s official careers page. Since PhonePe explicitly prefers South Indian language skills on top of English and Hindi, make sure any additional language fluency is clearly listed on your application — it’s called out as a specific differentiator, not just a generic nice-to-have.
Apply Link
Apply for PhonePe Advisor, Customer Experience →
About the Company
PhonePe is India’s leading digital payments platform, launched in August 2016 as the first non-banking UPI app. As of April 2025, PhonePe has over 60 crore (600 million) registered users and a digital payments acceptance network spanning more than 4 crore (40+ million) merchants, processing over 33 crore transactions daily with an annualized Total Payment Value exceeding INR 150 lakh crore. Beyond payments, PhonePe’s portfolio spans financial products (insurance, lending, wealth) and consumer tech businesses including Pincode (hyperlocal e-commerce) and the Indus AppStore, all aligned with the company’s mission to give every Indian equal opportunity to accelerate their progress through better access to money and services.
Final Thoughts
This PhonePe Advisor role puts freshers directly at the center of India’s largest digital payments ecosystem, with a genuinely strong benefits package for an entry-level position. If you’re a confident communicator in English, Hindi, and ideally a South Indian language, and you’re comfortable with rotational shifts and productivity targets, this Bangalore-based role is a solid way to build customer experience expertise inside a fast-moving fintech leader.
