PhonePe is inviting applications from graduates for the position of Advisor – Customer Experience in Bengaluru. This is a full-time opportunity for candidates passionate about solving customer problems, delivering meaningful solutions, and enhancing overall user experience. If you are looking to work with one of India’s leading digital payment platforms, this could be your chance to start a rewarding career.
PhonePe Recruitment Hiring for Advisor
| Category | Details |
|---|---|
| Company | PhonePe Limited |
| Role | Advisor – Customer Experience |
| Job Type | Full-Time |
| Location | Bengaluru |
| Qualification | Graduation (10+2+3) |
| Experience | Freshers and Experienced |
| Skills Required | English & Hindi fluency, Excel, Multilingual preferred |
| Salary (Expected) | ₹3 – ₹5 LPA (Approximate) |
| Apply Mode | Online |
Work Culture at PhonePe
At PhonePe, culture is at the heart of everything. Employees are trusted to take ownership of their work right from day one. The company values innovation, problem-solving, and collaboration.
- Ownership Mindset: Every employee is encouraged to work independently and take complete responsibility for their projects.
- Empowerment: Employees are trusted to make decisions that benefit both the customer and the business.
- Fast-Paced Growth: Teams are constantly solving complex problems, building frameworks, and executing ideas quickly.
- Collaborative Environment: Work alongside some of the brightest minds in India’s technology and fintech ecosystem.
If you enjoy working in a dynamic environment where your contributions directly impact millions of users, PhonePe offers the perfect workplace.
About the Customer Experience Function
The Customer Experience (CX) team at PhonePe plays a vital role in improving the quality of user interactions and ensuring smooth issue resolution.
- They own customer problems end-to-end and provide meaningful, quick solutions.
- Insights gathered from customer interactions help PhonePe improve its products.
- The CX Operations team ensures that every customer has a seamless experience while using PhonePe services.
Job Overview
- Role: Advisor – Customer Experience
- Job Title: Onboarding Specialist (Advisor)
- Job Location: Bengaluru
- Job Type: Full-Time
- Reporting To: Assistant Manager – Customer Experience
- Experience Required: Freshers and experienced candidates can apply
- Qualification: Graduation (10+2+3) mandatory
Key Responsibilities
- Handle customer queries related to PhonePe accounts, transactions, and services.
- Address customer issues via phone and data channels, ensuring quick resolution.
- Maintain integrity and adopt a customer-first approach in all interactions.
- Achieve daily and hourly productivity targets.
- Educate customers about PhonePe’s features to ensure maximum utilization.
- Escalate issues when needed and collaborate with internal teams for faster resolution.
- Recommend process improvements for better customer satisfaction.
- Build customer trust through professional and empathetic interactions.
Skills and Qualifications
- Excellent written and verbal communication skills in English and Hindi.
- Ability to listen actively and handle objections effectively.
- Strong customer orientation with the flexibility to adapt to different scenarios.
- Must be a graduate (10+2+3).
- Multilingual skills in South Indian languages (spoken/written) will be an added advantage.
- Ability to multitask, prioritize, and manage time effectively.
- Strong team player with openness to feedback.
Employee Benefits at PhonePe
PhonePe offers one of the most comprehensive employee benefits packages in the fintech industry.
- Insurance Benefits: Medical, Life, Accidental, and Critical Illness Insurance.
- Wellness Programs: Employee assistance, onsite medical center, and emergency support.
- Parental Support: Maternity, paternity, adoption benefits, and daycare support.
- Mobility Benefits: Relocation assistance, travel policy, and transfer support.
- Retirement Benefits: Provident Fund, NPS, Gratuity, and Leave Encashment.
- Other Perks: Higher education support, salary advance, and car lease options.
Why Join PhonePe?
- Work with India’s leading digital payments company.
- Be part of a team that solves real customer challenges.
- Learn and grow in a fast-paced fintech environment.
- Access excellent employee benefits and wellness programs.
- Contribute to shaping India’s financial future.
How to Apply for PhonePe Recruitment 2025
Application Steps:
- Visit the official PhonePe Careers page.
- Search for the role “Advisor – Customer Experience.”
- Read the job description and eligibility criteria carefully.
- Click on Apply Now and register with your details.
- Upload your updated resume and submit the form.
- Wait for further communication from the PhonePe recruitment team.
PhonePe Apply Link : Click here
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