Qualys is hiring for the role of Technical Support Engineer at its Pune, India location. This opportunity is ideal for fresh graduates and experienced professionals who want to build a long-term career in cybersecurity, cloud security platforms, and enterprise technical support. Qualys is a globally trusted cybersecurity company whose solutions are used by Fortune 500 companies, governments, and large enterprises, making this role highly valuable from both a learning and career-growth perspective.
The Technical Support Engineer position is not a basic helpdesk role. It involves deep technical troubleshooting, real customer environments, and hands-on exposure to security technologies, which significantly strengthens professional credibility and domain expertise over time.
Job Overview
- Company: Qualys
- Position: Technical Support Engineer
- Location: Pune, India
- Qualification: Bachelor’s Degree in Engineering, Computer Science, IT, or related discipline
- Experience: Freshers / Early-Career / Experienced Professionals
- Employment Type: Full-Time
This role is suitable for candidates who are technically curious, detail-oriented, and interested in understanding how enterprise security systems operate in real-world environments.
About the Role
- Work closely with global customers using Qualys cloud-based security products
- Handle real production issues related to deployment, configuration, and performance
- Provide expert-level guidance on security best practices and product usage
- Collaborate with internal engineering and product teams for complex issues
- Build strong domain expertise in vulnerability management, compliance, and cloud security
This role builds practical expertise, not just theoretical knowledge, and prepares candidates for advanced cybersecurity careers.
Key Responsibilities
- Provide technical support for Qualys security and compliance platforms
- Troubleshoot customer issues related to scanners, agents, APIs, and cloud configurations
- Analyze logs, system behavior, and network flows to identify root causes
- Assist customers with installation, configuration, and optimization
- Document cases, solutions, and troubleshooting steps with high accuracy
- Escalate complex issues to engineering teams with detailed analysis
- Participate in internal knowledge sharing and continuous improvement initiatives
Skills Required
- Strong understanding of networking fundamentals (TCP/IP, DNS, HTTP, SSL)
- Working knowledge of Linux and Windows operating systems
- Familiarity with cloud concepts and enterprise IT environments
- Logical thinking and structured problem-solving ability
- Clear communication skills for explaining technical concepts
- Willingness to continuously learn cybersecurity technologies
Added Advantage:
- Knowledge of cybersecurity fundamentals
- Exposure to vulnerability management or cloud security tools
- Basic scripting or automation understanding
Who Can Apply
- Fresh graduates with strong technical fundamentals
- Early-career professionals in IT, networking, or technical support
- Candidates aiming to transition into cybersecurity roles
- Individuals who enjoy problem-solving and customer-facing technical work
Qualys focuses on skills, learning ability, and technical mindset, not just prior experience.
Why This Role Has Strong EEAT Value
- Experience: Hands-on exposure to enterprise-grade security platforms used globally
- Expertise: Continuous learning in vulnerability management, cloud security, and compliance
- Authority: Work with a globally recognized cybersecurity leader trusted by enterprises
- Trust: Direct responsibility for resolving customer-impacting issues in production environments
This combination significantly boosts resume credibility, professional trust, and long-term employability in the cybersecurity domain.
Career Growth Opportunities
- Clear progression paths based on performance and skill development
- Opportunities to move into roles such as:
- Senior Technical Support Engineer
- Security Support Specialist
- Cloud Security Engineer
- Security Operations Analyst
- Technical Consultant
Qualys encourages internal mobility and specialization, allowing professionals to grow into advanced technical or leadership roles.
Work Culture and Learning Environment
- Collaborative, engineering-driven work culture
- Structured onboarding and continuous technical training
- Mentorship from experienced security professionals
- Global exposure through interaction with international customers
- Strong emphasis on quality, ownership, and accountability
About Qualys
- Global leader in cloud-based security and compliance solutions
- Trusted by enterprises, governments, and regulated industries worldwide
- Known for innovation in vulnerability management and cloud security
- Operates at the intersection of cybersecurity, cloud computing, and enterprise IT
