Salesforce is hiring freshers for the position of Associate Technical Support Engineer in Hyderabad, India. Candidates with a bachelor’s degree and up to 12 months of experience can apply for this opportunity.
This is a full-time, office-based opportunity in Salesforce’s Global Voice Support Team within Cloud Success. Candidates interested in technical support, troubleshooting, customer service, and Salesforce technologies can take advantage of this opportunity.
Salesforce Recruitment 2026 – Overview
| Details | Information |
|---|---|
| Company Name | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Job ID | JR356515 |
| Qualification | Bachelor’s Degree |
| Experience | Freshers (0–12 Months) |
| Job Location | Hyderabad, India |
| Job Type | Full Time |
| Work Mode | Office-based |
| Salary | Not Disclosed |
| Job Category | Customer Success |
| Posted Date | 27 October 2026 |
Job Description
Salesforce is looking for an Associate Technical Support Engineer to join its Global Voice Support Team within Cloud Success.
Selected candidates will provide frontline technical support to Salesforce customers around the world. The role involves troubleshooting technical issues, providing product guidance, and helping customers follow best practices.
Candidates will also get exposure to AI-driven support tools and automation workflows to improve customer service and reduce repetitive tasks.
Eligibility Criteria
Candidates interested in applying should meet the following requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Up to 12 months of experience in voice support, IT/product support operations, or customer-handling roles.
- Freshers can apply.
- Good English communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Customer-first mindset and passion for customer experience.
- Ability to adapt to changing work environments.
- Willingness to work in rotational shifts.
Required Skills
- Good verbal and written communication.
- Technical aptitude and troubleshooting skills.
- Customer handling and problem-solving abilities.
- Interest in AI-driven tools and automation.
- Ability to learn Salesforce Cloud applications.
- Strong organizational and analytical skills.
- Ability to work independently and as part of a team.
Roles and Responsibilities
Selected candidates will be responsible for:
- Providing technical support to Salesforce customers through phone, email, and chat.
- Helping customers with user management, data management, reporting, and dashboards.
- Identifying technical issues and providing appropriate solutions.
- Escalating cases to Professional Services or Account Executive teams when required.
- Maintaining customer communications and case documentation in Salesforce.
- Following support processes and suggesting improvements.
- Using AI tools and automation to improve support efficiency.
- Working across rotational shifts in a 24/7 support environment.
Preferred Qualifications (Not Mandatory)
The following qualifications and experience are considered additional advantages:
- Salesforce ADM 201 certification.
- Salesforce ADM 211 certification.
- Experience supporting international clients.
- Multilingual proficiency in German, French, Italian, Spanish, Portuguese, or Dutch.
Salary Details
Salesforce has not disclosed the salary package for the Associate Technical Support Engineer position in the provided job notification. Compensation details may be communicated during the recruitment process.
Job Location and Work Mode
The job location is Hyderabad, Telangana, India. This is a full-time, office-based position. Candidates must be comfortable working rotational shifts as the support team operates 24/7.
How to Apply for Salesforce Recruitment 2026?
Interested and eligible candidates can follow these steps:
- Visit the official Salesforce careers website.
- Search for Associate Technical Support Engineer.
- Open the job listing with Job ID JR356515.
- Review the eligibility criteria and job description.
- Click on the Apply button.
- Sign in or create an account.
- Complete the application form and submit your details.
Important Links
- Official Job Notification: https://www.salesforce.com/company/careers/jobs/JR356515/associate-technical-support-engineer/
- Apply Online: Visit the official job notification and click on Apply.
Frequently Asked Questions (FAQs)
1. Is Salesforce hiring freshers in 2026?
Yes. Salesforce is hiring freshers for the Associate Technical Support Engineer position.
2. What is the qualification required?
A bachelor’s degree in Computer Science, Information Technology, or a related technical field is preferred.
3. What is the experience required?
Candidates with up to 12 months of experience in voice support, IT/product support, or customer-handling roles are preferred.
4. Where is the job location?
The job location is Hyderabad, India.
5. Is this a work-from-home job?
No. The position is office-based.
6. Are rotational shifts required?
Yes. Candidates must be willing to work rotational shifts in a 24/7 support environment.
7. Are Salesforce certifications mandatory?
No. Salesforce ADM 201 and ADM 211 certifications are desirable but not mandatory.
