is hiring a Technical Support Engineer in Hyderabad and Bangalore, India, offering an excellent opportunity for experienced professionals to work in a customer-facing technical role within one of the world’s leading cloud software companies. This position is ideal for candidates who enjoy solving technical problems, engaging with customers, and supporting enterprise software systems at scale.
About Salesforce
Salesforce is a global leader in cloud-based software and customer relationship management (CRM) solutions. The company’s platform powers customer service, marketing automation, analytics, and enterprise integrations for businesses of all sizes. Technical Support Engineers at Salesforce work directly with customers and development teams to troubleshoot issues, provide solutions, and ensure optimal performance of Salesforce products.
Role Overview – Technical Support Engineer
- Position: Technical Support Engineer
- Company: Salesforce
- Location: Hyderabad, Bangalore, India
- Experience Level: Experienced (typically 1–4 years)
- Qualification: Bachelor’s / Master’s Degree in Computer Science, IT, Engineering, or related fields
- Employment Type: Full-time
- Domain: Software Support & Customer Success / Technical Services
This role focuses on resolving technical challenges, supporting customers, and ensuring product reliability and performance.
Purpose of the Role
The primary purpose of the Technical Support Engineer role is to provide world-class technical assistance to Salesforce customers by troubleshooting issues, analyzing system behavior, and collaborating with engineering teams to deliver solutions. This role bridges the gap between customers’ technical challenges and internal product teams.
Key Responsibilities
As a Technical Support Engineer at Salesforce, you will typically be responsible for:
- Investigating and resolving technical issues reported by customers
- Reproducing issues in test environments and identifying root causes
- Communicating with customers to gather detailed problem information
- Providing timely, accurate solutions with a high level of customer satisfaction
- Collaborating with product engineering teams for bug fixes or enhancements
- Writing knowledge base articles and documentation for recurring issues
- Escalating critical product defects to internal teams
- Participating in on-call rotations or urgent support situations
- Monitoring and ensuring issue resolution through case management tools
- Assisting customers with configuration, integrations, and best practices
These responsibilities ensure that customers receive reliable support and that product issues are communicated effectively to improve overall quality.
Technical Skills Required
To succeed in this role, candidates should have strong technical and troubleshooting skills, including:
- Proficiency in understanding software systems and application behavior
- Familiarity with web technologies (HTML, JavaScript, CSS)
- Understanding of APIs, integrations, and web services
- Knowledge of databases and querying (SQL)
- Ability to read and understand logs and performance traces
- Experience with debugging complex technical issues
- Familiarity with cloud platforms, SaaS, and distributed systems
- Ability to diagnose issues across multiple layers of the stack
Experience with CRM platforms, Salesforce products, or enterprise applications is a strong advantage.
Professional & Soft Skills
In addition to technical ability, successful Technical Support Engineers demonstrate:
- Strong analytical and logical thinking
- Excellent written and verbal communication skills
- Ability to empathize and communicate effectively with customers
- Ability to work collaboratively in cross-functional teams
- Customer-focused mindset and patience
- Structured, problem-solving approach to complex issues
- Ability to manage multiple support cases and prioritize effectively
These skills help ensure high-quality support and a strong customer experience.
Role Views – Day-to-Day Work Experience
A typical day as a Technical Support Engineer at Salesforce may include:
- Reviewing and resolving customer support cases
- Troubleshooting complex integration or performance issues
- Replicating problems in sandbox or test environments
- Writing technical documentation or knowledge base articles
- Escalating critical issues to product or engineering teams
- Collaborating with customers to gather environment details
- Participating in team calls and support stand-ups
- Ensuring cases are resolved within SLAs
This daily interaction builds customer empathy and deep technical expertise.
Who Should Apply
This role is suitable for:
- Experienced professionals with strong technical troubleshooting skills
- Candidates with experience in software support, systems engineering, or DevOps
- Individuals who enjoy customer interactions and problem solving
- Professionals with experience in SaaS or cloud technologies
- Candidates with a passion for helping customers succeed with enterprise tools
Work Culture and Environment
Salesforce is known for its inclusive, innovation-driven, and customer-centric culture. Support engineers work within dynamic, collaborative teams that value quality outcomes, continuous learning, and customer advocacy. The company offers mentorship programs, internal learning resources, and opportunities to advance technical and leadership skills.
Career Growth and Progression
Starting as a Technical Support Engineer at Salesforce can lead to roles such as:
- Senior Support Engineer
- Technical Solutions Engineer
- Support Team Lead / Manager
- Customer Success Engineer
- Product Specialist or Product Manager
Career progression depends on technical mastery, customer impact, and cross-functional contributions.
Apply Link
The Salesforce Technical Support Engineer role offers a compelling opportunity for experienced professionals to build deep technical expertise, support global customers, and grow within a leading cloud software organization.
